Staples General Manager Interview Questions

Updated Jun 1, 2015
18 Interview Reviews

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General Manager Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through an employee referral. The process took 2+ monthsinterviewed at Staples.

Interview

Met with DM for informational interview as I was a strong referral candidate. Discussed background and answered situational based questions. How I drive results, manage performance, plan and organize etc

Interview Questions

Negotiation

I knew the range as it was covered during the prescreen. Also glass door info gave me a good idea and I set a number I could accept and that's what they offered

Other Interview Reviews for Staples

  1.  

    General Manager Interview

    Anonymous Employee
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Staples in March 2015.

    Interview

    You'll first have to pass a phone recruiter who asks very generic questions about "Why Staples" and the fun Salary question. Then you'll wait a week+ Then you'll phone interview with a HR, More detailed, but the same generic questions you get. Then you'll wait a week+ Then you'll get to an interview with the District Manager. Then it'll be rescheduled, and you'll wait a week+ Then you finally get your interview.. and between my interview and another friend's who went through the same process: You'll either be told you can train as an Assistant Manager for 6weeks or only offered an Assistant Manager position. (At $20k+ less than GMs a year) -- All these General Manager positions seem to be covers for getting Assistant Managers. The GMs aren't leaving, its the ASMs that are when they realize they're not going to get a GM spot. Huge waste of time.

    Interview Questions

  2. Helpful (4)  

    General Manager Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    I had two interviews, one with a tenured general manager and one with the district manager. Now I believe they have a phone screening with a regional recruiter. After I was hired I was assigned to a training store and a mentor general manager where I completed a 10 week training curriculum.

    Interview Questions

    • Tell me about a time when you had everything planned and your day did not go according to plan? What did you do? How did you prioritize? What was the outcome? How did you keep everything straight?   Answer Question

    Negotiation

    No

  3. Helpful (2)  

    General Manager Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 3 weeksinterviewed at Staples (Indianapolis, IN).

    Interview

    The initial interview was initiated at the request of another Staples General Manager whom I had previously worked with at another Company. After the application was filled out there was a first phone interview with Regional HR who asked all the general questions about salary, job location, ability to transfer, why I was leaving other company, ability to work more hours for new store opening etc. and the interview was ended.Two days later I got a call from the acting DM for a second interview. This also was also a pretty basic interview about what I had done and my level of knowledge and customer service skills. As this DM was leaving for a new assignment there was yet another interview with the new DM a week later. This DM was so new to the company that the conversation focused mainly on the fact that he wanted me due to my experience and that we would have to talk and negotiate pay which we did. I did not get what I asked for but somewhere in the middle of my request.

    Interview Questions

    • There were no really difficult interview questions because the company I was coming from was so similar. I was coming from a competing company (Office Depot) and the store assignment was only 5 miles from my home. I also was trying to adopt a child and the benefits were SIGNIFICANTLY better at Staples. Based on the close proximity of stores the DM already knew how well my store ran.   1 Answer

    Negotiation

    The negotiation process was made easier because the Hiring DM had a previous working relationship with his Supervisor (Regional Manager) and the DM was newly hired also. So when the offer came in at the low end and I asked for more the DM had some bargaining power and spoke on my behalf.

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  5.  

    General Manager Interview

    Anonymous Employee in San Francisco, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeksinterviewed at Staples (San Francisco, CA) in June 2014.

    Interview

    I met one of the regional managers at a job fair who was interested in having me apply to be a General Manager of one of their locations. A few days later, I had an telephone interview with the recruiter, followed by an in-person interview with the District Manager and finally a telephone interview with the HR Director.

    Interview Questions

    • Absolutely no odd or unusual questions. Majority involved personal work experience and background. The only question that might have stood out dealt with my ability to multitask my team in order to provide quick and quality results for customers at peak hours.   1 Answer
  6.  

    General Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at Staples.

    Interview

    The usual " tell me about a time you.....". First was a phone interview then the DM after that the HRM and last the RVP. The usual " tell me about a time you.....". First was a phone interview then the DM after that the HRM and last the RVP.

    Interview Questions

  7.  

    General Manager Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied in-person – interviewed at Staples.

    Interview

    Contact a local GM, ask them how they like their job and ask questions about the DM, visit more than one store and pick up buzzword,s best way to do this is to try to get the GM to sale you a Computer, or Tablet

    Interview Questions

    • They will ask you a lot of questions about bad experiences and issues you have encountered that look poorly upon you- What they want to know is how you overcome hardships and these issues - " Answer the question bluntly, avoid trying to spin it in your favor fess up to the mess up and explain how you address the problem moving forward   Answer Question

    Negotiation

    No negotiation- Letter from HR with an offer

  8.  

    General Manager Interview

    Anonymous Interview Candidate in Nashua, NH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Staples (Nashua, NH) in January 2014.

    Interview

    When I started it was an easy job. We focused on driving incremental sales and profit. As of late it seems we are in panic mode and everything needs immediate improvement. This stressful work environment is the reason I am starting to look elsewhere. I still did enjoy working at staples but doesn't look like it has much a future

    Interview Questions

    Negotiation

    not to much wiggle room

  9. Helpful (1)  

    General Manager Interview

    Anonymous Employee
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Staples in June 2013.

    Interview

    4 step process. First contacted by a HR Recruiter. Short, 30 minute phone interview. Two days later I get a call from the DM in the area. Appointment set for the following week. Got a call from the Hiring HR Manager. She asked basic behavior, and situational questions. Interview was fairly detailed. Met with DM for hour long interview. Basic behavior questions. Recommend me forward to the RVP for an interview. RVP interview was less than an hour. He asked basic interview questions and gave his viewpoint of the "state of the company".

    Interview Questions

    • Describe a time when you had to have a difficult conversation with a subordinate.   Answer Question

    Reasons for Declining

    Salary is low for the work load. No growth potential.

  10. Helpful (2)  

    General Manager Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 6 weeksinterviewed at Staples (Atlanta, GA).

    Interview

    You will be contacted by the recruiting team for an interview, then an interview with the DM, then an interview with the RVP(she's really the only one who has any common sense) then HR will call u with an offer and truly u can negotiate about 1500 more than they offer. That's it.

    Interview Questions

    • Why Staples? What makes you a leader? What is the toughest decision you have ever had to make?   Answer Question

    Negotiation

    It was ridiculous. I have several years GM exp. and they said the max out for LCOM is 55,000 because of the budgeted payroll. They promised a larger store and here we are 4 years later at the same store.

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