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Starbucks Assistant Manager Interview Questions & Reviews

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Updated Mar 24, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 18 ratings

2.8

“Average” Interview

Interview Experience [?] Based on 18 ratings

Positive	72%
Neutral	17%
Negative	11%

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Mar 2012 in Washington, DC (took 2 weeks)

I applied online and a recruiter call in three days. the recruiter was great and well knowledge. we did a phone interview the next day. make sire you look up behavioral questions before interviewing. after phone interview was told he was very impress with my answer and wanted to set up a interview with the dm. two days later called back and set up a interview.two dm was present, one ask questions and one wrote ur answer. also offer me a cup of coffee. the store was very busy, but the staff was excellent. the interview last for a hour and they told me thr recruiter will be back in touch with me. the recruiter call to say they have very positive thing from the interview and wanted to proceed with a background check.background check came back in a week and they me made me a offer and i accepted. truly a great company to work for. they really care about the people working for them. top quality company.

Interview Questions

what was a time you was not able to meet customers demand

Answer Question

Describe the time when you have made changes that reflect postive results

Answer Question

Negotiation Details

You would have to look at your particular market, that will decide ur pay, i gave them amount and they offer me more.

Other Details

I got the interview through a Recruiter and the interview consisted of a Background Check, a Group/Panel Interview, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Neutral Experience

Received and Declined Offer

Interviewed Jan 2012 (took a day)

I was really suprised with the interview. The manager just talked to me and told me how she loves working at sbux. She told me about her volunteering at all events, that she has taken on more stores to manage and how sbux is grooming her for a promotion. So I told her about me, where I worked before, my experience, gave examples of situations that I made a difference since she did not ask any questions, I thought I would offer up information. It was very strange. I told her how I thought I would be perfect for the assistant managers job, etc. Then that was it. Very strange.

Interview Questions

Why do you want to work at Starbucks?

View Answers (1)

Reason for Declining

I declined the offer because the job she offered was not the position I interviewed! And the salary was very low and not the hours and days I had applied for as well.

Other Details

I applied In-Person and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Dec 2011 (took 3 weeks)

The usual behavioral interview questions. Two district managers will interview you at the same time. One question and the other one will take notes.

Interview Questions

The questions they asked were not difficult.

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Phone Interview and a Group/Panel Interview.

Helpful Interview?

Yes | No

Inappropriate?

5.0

Very Difficult Interview

Overall Neutral Experience

Received and Declined Offer

Interviewed Apr 2011 (took a day)

the interview was a behavioral interview with a district manager at a local Starbucks. if you are interviewing do yourself a favor and research behavioral interviewing. They are looking for positive people that dont mind being confrontational(ie:coaching conversations), works well with others, multi tasking, sales driven, problem solvers, ect...

Interview Questions

Explain a time when a customer came to you with a problem and hey left unsatisfied.

View Answers (1)

Reason for Declining

asked for more $ and was granted my request...

Other Details

The interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2009 (took 4 days)

I applied online and was contacted by a Starbucks recuiter. Had a phone interview with her and was set up with an interview with 2 district manager. Job offer was received the next day pending the outcome of a background check.

Interview Questions

Describe a situation in which you had to overcome adversity.

Answer Question

Negotiation Details

offered 35,000 but negotiated to 38,000

Other Details

I Applied Online and the interview consisted of a Background Check, a Personality Test, a Group/Panel Interview, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Sep 2010 in San Antonio, TX (took 5 days)

A Leon Springs, TX store manager went to work for a day at a different store but also to conduct a scheduled interview with me for a sales-asst. management position. This was for a second interview. I was kept waiting for almost an hour while she serviced customers who were trickling in and found this very strange because there were more than enough employees to assist all the folks who had come through the door. There wasn't any communication or acknowledgement from this manager while I sat there for about an hour. Finally, I politely inquired about the situation but at that juncture I no longer wanted to work for Starbucks. It was insulting and inconsiderate, obviously. I knew that if this is how a prospective employee is treated it would only be worse if I was hired. Subsequently, I attempted to communicate my experience to the company but, at both times I had tried doing this, their website was having technical problems. Odd, because I had waited months between my two attempts. Their online link for submitting feedback, comments and to contact the company was not working properly. I lost interest.

Interview Questions

No interview questions even remotely qualified as difficult or unexpected.

Answer Question

Other Details

I applied In-Person and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed May 2011 (took 2 weeks)

It started with a in depth phone interview. At the end of the phone interview a 1on 1 interview was set up for a few days later. The 1 on 1 interview was very detailed. it lasted almost 3 hours after which I was contacted with a email invitation for a background check, The back ground check took about 3weeks to conclude, but I had lived in several counties in the last few years which could account for the long time between the interview and conclusion of background. I recieved a offer about a week before the background was in on condition I passed the background which I did.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Feb 2011 in Riverside, CA (took 2 months)

Applied online, received a call from HR about an hour later, had a phone interview. Was scheduled for a 1 on 1 interview the next day in person. Received a job offer the next day. Took them over a month to get me started.

Interview Questions

Tell me a time that you went above and beyond your normal job duties to help a customer.

Answer Question

Explain how you've taken an under performing associate and worked with them to bring up their performance.

Answer Question

Negotiation Details

No negotiation, they pay you what they believe you're worth.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Dec 2010 in Austin, TX (took 2 weeks)

They are looking for positive energy and an ability to be personable and problem solve. Other qualities would include the ability to maintain composure, a love for coffee culture, and the ability to understand and act upon numbers typically seen in a P&L Statement.

Interview Questions

Tell me about a time when you had to make a difficult decision without having all of the answers. (What did you do? What was the outcome?)

Answer Question

Tell me about what you are doing currently to develop yourself personally and professionally.

Answer Question

Other Details

I applied In-Person and the interview consisted of a Group/Panel Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Feb 2010 in Tempe, AZ (took 6 months)

Process was very long and drawn out, there were three interviews with me...

First interview was more of an in-person screening with the store manager... the second interview was the same thing just with the district manager, the third interview was an in-person interview with two other DMs...

The questions were all "tell me about a time when (such and such) happened to you"... The grading scale for each answer is based on SARI... S= Situation, A= Action Taken, R= Result, I= Something Interesting that you learned or may have resulted after the event took place...

Not much constructive or usable feedback was given afterwards other than whether or not you stuck to the SARI method, they didn't focus on my knowledge, accomplishments, abilities, education or career goals, all interviews were very much focused on if you could tell the story of the event they ask in the order of the SARI method... No warning was given to me about SARI prior to the interviews...