Starbucks Assistant Store Manager Interview Questions

Updated Sep 8, 2014
Updated Sep 8, 2014
30 Interview Reviews

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Assistant Store Manager Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took 5 weeks - interviewed at Starbucks.

Interview Details

Overall, it took about one month between the date that I applied for the job, and the date that the job was officially offered to me. I was called by the Recruiter about 4 days after initially applying, we set up a phone interview for the following week. The interview went for about 20-25 minutes during which we discussed my work history, interests outside of work, accomplishments at my previous jobs, and why I decided to apply for Starbucks. The interview felt very relaxed and almost as if I was talking to a friend.

My best advice would be to always be honest. Don't worry if you cant immediately answer a question. Ask if you can come back to that subject later while you continue with the interview. When giving examples of accomplishments, DONT give vague examples like "you sold the most phones at your store". Give specifics. If you managed to reduce over time, say so and give an honest percentage of how much you helped in reducing it. If you saved your company money due to inventory management or by reorganizing a specific program, explain and how much was saved by the company. $ and %’s are a big plus. Regarding outside interests, don't give something like playing video games, or playing football with your buddies. Be honest but be imaginative. Remember that Starbucks is a community oriented company. They are all about giving back and looking out for the communities that they're in. If youre into community service, say so. Let them know what you’ve done, how the idea came up, purpose, and final outcome. When youre asked why you decided to apply, give a personal experience that you had with Starbucks. Ive been a Starbucks regular and though I didn't ask anyone what they thought of the company, I knew that they were happy. If you pass the phone interview, you will then be asked to come in for a face to face interview with two District Managers.

Below I am listing some of the questions that I was asked both during the phone interview and the face to face interview. I wont be able to remember each one but I will list as many as I can remember.
Questions :
1. Give an example where you had to deal with a difficult employee or coworker. What caused the issue? What did you do to resolve the situation? (if you can give specifics, even better. Names, specific causes, time frame, etc.)
2. Give an example where you had a conflict with a supervisor. (same questions as above)
3. Give an example of your strengths. Weaknesses. (For this one, I suggest adding what you are doing to improve your weaknesses)
4. Give an example of how you have (or would) inform employees on the tasks that need to be accomplished for the day or any directives that come down from headquarters.
5. What did you study in college? How would you apply what you learned, in the Asst. Mgr. position? (My major is not at all related to retail or hospitality. I do have management experience and luckily my major is very people oriented. So I was able to give an honest answer and how that would greatly benefit not only my performance, but also my contribution to the company.)
6. Give an example of a time that you had to have a tough conversation with someone.
7. Give an example of a time that you had to bring up a coworker's/subordinate's performance.

This is about all I can remember for now. If you make it to the face to face interview, you might be offered something to drink. Accept it but don't ask for something outrageously expensive. Keep it simple. You will be asked if you have any questions for them so my advice would be to come prepared. Prior to the interview think of any questions that you may have or something that you would like cleared up. DONT ask for what your salary will be. You can look online (and on this website) for a range of salaries for this position. Besides, the salaries are good and the benefits are very well worth it. Along with those benefits Im including working with people that actually want to be there. Trust me, its worth it.

After the interview, the DM's will excuse you, thank you for your time and will most likely stay behind to discuss their thoughts and opinions. Thank them for the opportunity. Remember to take your trash out. Remember that as an Assistant Manager youre responsible for others, not the other way around.

From here, if you are cleared for moving forward, your recruiter will submit a background check. It might take a week or two but don't worry. Youre recruiter will keep you up to date on the progress. SBUX is really good about that.

Remember, BE HONEST! You don't want to lie, you don't want to get caught in a lie, and you don't want to say you can do something and then show the complete opposite once you are working and responsible for 7-15 people. Remember, its not just your employment, salary, and livelihood at stake. It's also the partners' employment, salary, and livelihood that youre being responsible for. Don't be one of "those" managers.

Interview Questions
Negotiation Details
I thought the offer was fair since I hadn't previously worked for Starbucks.
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for Starbucks

  1.  

    Assistant Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 months - interviewed at Starbucks.

    Interview Details

    while working for the company if upper management doesn't like you even if you have been an employee for three years good luck they will most likely go with an outside hire that will quite within the year and you'll re apply.

    Interview Questions
    • besides what we already ask you to do to raise food units and at home coffee sales?   View Answer
    No Offer
  2.  

    Assistant Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    They use a standard behavior interview deck. A lot of tell me how..., They are looking for the answers to be answered in STAR format. Situation, Task, Action, Result. Give real world examples of your past accomplishments. Starbucks is very focused on the customer experience as well as the Partner experience, so give examples that correlate to these.

    Interview Questions
    Negotiation Details
    set salary
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Assistant Store Manager Interview

    Anonymous Interview Candidate  in  Bedford, TX
    Anonymous Interview Candidate in Bedford, TX
    Application Details

    I applied through an employee referral. The process took a day - interviewed at Starbucks in February 2013.

    Interview Details

    The hiring process for this position was not a traditional process since most of the time the promotions are in house. The hardest part is finding a manage who will help you succeed and get promoted up. You will have to give examples from in store experience and leadership skills.

    Interview Questions
    • why should you be given a store to manage?   View Answer
    Negotiation Details
    No negation.
    Accepted Offer
    Positive Experience
    Easy Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Assistant Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interviewing process was very professional and thorough. There was excellent communication from all personnel involved from Starbucks. Responses to my questions were given in great detail and all emails phone calls or communications were returned in a reasonable amount of time. Recruited for the region was very helpful with all of my questions.

    Interview Questions
    • What was the most awkward conversation had in the workplace?   Answer Question
    No Offer
  6. 2 people found this helpful  

    Assistant Store Manager Interview

    Anonymous Interview Candidate  in  Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Starbucks in April 2011.

    Interview Details

    To come in as an Assistant Store Manager or Store Manager for Starbucks, you must have management experience in hospitality, restaurant and/or retail. I was first contacted by a Recruiter based off my online application. The Recruiter than set up a phone interview between the both of us. This was an actual interview as they decide the next steps from there. I was asked questions and was asked to give my answers based on the STAR format. After passing that interview, the recruiter told me that he was going to set up an actual face to face interview between myself and two District Managers in the area. I did meet the DMs in a store and had the same type of interview format. One DM asked the questions while the other took notes on my answers. I was contacted the next day by the recruiter with an informal job offer based on whether or not my background check comes back clean. Three days later I was sent an official job offer letter from the recruiter. This whole process took just under two weeks.

    Interview Questions
    • Tell me about a time that you had to make a decision and you did not know the right answer.   Answer Question
    Negotiation Details
    I was able to negotiate a salary that I was comfortable with based on previous salaries and what I now know was the cap for the area. If you are impressive and the experience is there, they will pay.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Assistant Store Manager Interview

    Anonymous Interview Candidate  in  Parsippany, NJ
    Anonymous Interview Candidate in Parsippany, NJ
    Application Details

    I applied through an employee referral. The process took a day - interviewed at Starbucks in November 2010.

    Interview Details

    I had one interview with two top level executives. They asked questions based on everyday experiences within the job and how I handled it and why or what or how it was executed.

    Interview Questions
    • One interviewee wanted to know how I handled a situation so I explained the scenario and she got mad that I didn't get the gossip of the situation. It was a partner (employee) situation, so it involved people she was familiar with and instead of focusing on how I made the resolve in a quick, quiet and professional manner, she wanted the guts of the story. I was disgusted with her.   Answer Question
    Negotiation Details
    They said this is the typical range for ASM's and bc I have a college degree, I requested more and they said ok.
    Accepted Offer
    Negative Experience
    Average Interview
  8. 1 person found this helpful  

    Assistant Store Manager Interview

    Anonymous Interview Candidate  in  Pittsburgh, PA
    Anonymous Interview Candidate in Pittsburgh, PA
    Application Details

    I applied online. The process took 3 months - interviewed at Starbucks in January 2014.

    Interview Details

    Lots of build up to be blown off a few times. Starbucks has a bunch of scripted questions for you. Odds are your manager will give the list to you ahead of time. You meet with various store managers and a couple district managers. Best case scenario: flip the script, ask them questions about the role.

    Interview Questions
    • None, typical crap. Do you understand a profit and loss schedule? lame stuff   Answer Question
    Negotiation Details
    No negotiation. You take it or you're totally screwing yourself over
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Assistant Store Manager Interview

    Anonymous Interview Candidate  in  Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Starbucks in December 2010.

    Interview Details

    Very good and laid back interview process. Always handled at store level. Questions geared toward behaviors, customer service, operations, sales.

    Interview Questions
    • Unexpected question during interview was "can you work any hours and days"? Clearly the manager did not retain or read availability provided.   Answer Question
    Negotiation Details
    There was none on negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    Assistant Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took a day - interviewed at Starbucks.

    Interview Details

    We started with a coffee tasting. It's a coffee company so I'm not surprised that this was a part of the interview. There were a lot of scenario based questions "tell me about a time when...what did you do...what was the result" They are looking to see that you not only have a well rounded knowledge of a business, but how you deal with customer service situations.

    Interview Questions
    • Tell me about a time when you were put in an unfamiliar situation. How did you handle it, what was the result?   Answer Question
    Negotiation Details
    I didn't negotiate. They interview people constantly so I was grateful for the offer.
    Accepted Offer
    Positive Experience
    Easy Interview

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