Glassdoor is your free inside look at Starbucks Barista interview questions and advice. All 364 interview reviews posted anonymously by Starbucks employees and interview candidates.
Accepted Offer – Interviewed in Los Angeles, CA Oct 2011 – Reviewed Jun 14, 2013 New
Interview Details – I was initially given an interview by one manger after a friend referred me. From there I was told to apply online so she could process my application and send me to the "job fair". When I arrived at the job fair location they had me wait a few minutes before leading me to a table where two people were sitting. These two people did my initial interview asking me various, basic interview questions. There were other people being interviewed be other interviewers all around me. When they had finished asking me questions I was told to wait for the group interview, meaning I had passed the first round. At the group interview there were three of us being interviewed and three store managers that were interviewing us. They asked more questions, which were slightly more in depth and difficult to answer and we would take turns responding. When it was over we all shook hands and were told that we would be hearing from them soon. I was offered the position about a week later.
Interview Questions
Accepted Offer – Interviewed in Los Angeles, CA Jun 2013 – Reviewed Jun 3, 2013
Interview Details –
Submitted an online interview and about 3 or so days later received a call from a manager to come to an invitation-only job fair and he asked me a few job-related questions. I showed up with 9 or 10 other people and we all stood in a line outside waiting for a 1:1 interview with one of the three managers present. After my one on one I was asked if I wanted to stick around and do a second interview. Second interview consisted of the six of us left sitting around a table with the managers. Along with the questions asked we were each put on the spot and had to "sell" a product to them. They said we'd get a call back by Friday. I was called back within an hour of leaving.
It's a very fast process. Make sure you do a lot of research on the company website and have everything you want to say figured out. As long as you play up your availability and qualities such as being out-going, a passion for the business, or having a willingness to learn they'll most likely hire you.
Interview Question –
Nothing too difficult, most of the questions were situation-based.
-How did you deal with a coworker at work who treated you unfairly?
-Describe a time when a customer was not satisfied with your service.
-What do you know about Starbucks? (when I got the phone call for the interview. It caught me off guard)
-Describe a time when a coworker wasn't doing their job. What did you do to resolve this?
etc.
Answer Question
Negotiation Details – When a manager called to tell me I got the job she told me the pay.
Accepted Offer – Reviewed Jun 13, 2013 New
Interview Details – There are 2 interviews, a background check and finally, training. They will offer you a free drink. It's casual, they go over a lot of scenario's in the workplace and rate you based on your answer.
Interview Question – Describe a time when you were able to talk a customer into buying more than what they were going go. What skills did you use? Answer Question
Accepted Offer – Interviewed in Jun 2013 – Reviewed Jun 12, 2013 New
Interview Details – I submitted an online application and a few days later I got a call from the store manager of the location I'd be interviewing at. She let me know she was scheduling interviews and asked if I was available later that day. I showed up a bit early and let the barista know I was there for an interview, she made me a drink on the house and then the SM came out and introduced herself. We went to a quiet corner of the store and she allowed me to talk about myself, asked me a couple questions regarding my resume, then started on a list of scenario-based behavioral questions. After the questions were done she asked me if I had any questions, then let me know she'd be calling the next day. I got a call later that day offering me the position.
Interview Question – Describe a time you were asked to do something you didn't want to do and how you handled it. Answer Question
Accepted Offer – Reviewed May 20, 2013
Interview Details –
After filling out an application, the next step in the hiring process is typically an in-person interview at the store by the Store Manager.
It is recommended that when a drink is offered prior to the interview to accept the drink. Attempt to mention your drink selection and why you drink it. It offers an instant connection to the interviewer and allows the interviewee to seem slightly knowledgeable of the brand.
Interview Question – Be prepared to answer questions relating to a time that you were unable to meet a customers' level of expectations. Answer Question
Accepted Offer – Interviewed in Chicago, IL Nov 2012 – Reviewed May 20, 2013
Interview Details – Two interviews are required, usually by the manager and the assistant manager. Customers service is more important than coffee knowledge. I know one manager was impressed when told that "getting it right was more important than speed." They will also ask why you want to work at Starbucks. This question is to discern if you really have an interest in the coffee business. Again, knowledge isn't as important as interest.
Interview Question – Tell me about a time you had to deal with an angry/upset customer. Answer Question
Accepted Offer – Interviewed in San Jose, CA May 2013 – Reviewed May 10, 2013
Interview Details –
Applied online.
Received a phone call 3 days later.
Set up 1st interview 2 days later.
Set up 2nd interview 5 days later.
About a 2 week process but I finally got the job!
Interview was pretty easy but solely based on behavioral type questions. All started with the phrase "tell me about a time where...."
My advice: Even if you cannot think of a specific experience, respond back with "If I ever were in a situation like that I would..." DON'T JUST SAY "That's never happened to me" or "I can't relate to that"
Interview Question –
"What are some things you notice in a busy environment?"
"Tell me about a time where you did not have an answer or solution for a customer"
Answer Question
Accepted Offer – Interviewed in Newport, OR Jul 2012 – Reviewed May 16, 2013
Interview Details – The interview was pretty basic. Just a lot of simple questions that you would expect. However, I was disappointed with the hiring after the interview as the manager was sketchy and hard to get ahold of. He kept saying he'd call to let me know and then wouldn't and I would call and he wouldn't be there or available.
Interview Question – Have you ever worked with a coworker who wasn't doing their job properly and what did you do? Answer Question
Accepted Offer – Interviewed in New York, NY Apr 2013 – Reviewed May 16, 2013
Interview Details – It was a standard interview process. I went into the store, told them I was there for an interview and they offered me a free drink. A few minutes later the assistant manager walks out and we have a small interview. It was maybe 30 minutes, 40 minutes max. He asked the general interview questions, i.e. explain a situation where you dealt with an unhappy customer, what would you do if you saw a coworker doing something wrong, etc. We also talked about hours of availability etc.
Interview Question – I don't think any of them were that difficult. It might help to think about some general interview questions before going, just so you are more prepared and can give faster responses. Answer Question
Accepted Offer – Interviewed in Kalispell, MT May 2013 – Reviewed May 15, 2013
Interview Details – Filled out an application online, received a phone call two days later. Interviewed a couple days after that. Interview started with a coffee tasting and a conversation about my past experience and qualifications. Availability was also confirmed. Was offered the job at end of interview following a 5-7 day background check.
Interview Question – Tell me about a time you had a difficult customer and how you fixed their problem. Answer Question
Pros: Benefits are amazing and the culture of Starbucks is something that I have never found anywhere else. You are treated like a partner, from barista all the way up to senior management. The work life balance is great as they only want you working… – Full Review `
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What's it like to be a partner? Working at Starbucks is a lot like working with friends. For one thing, the people who work here aren't "employees"-we're "partners" because we passionately share common goals and mutual… — Full Overview
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