Starbucks Interview Review
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Starbucks Starbucks Store Manager Interview
Posted Dec 26, 2009 2009-12-26 15:44 PST
3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Dec 2009 in Boston, MA (took 6+ weeks)
I applied for a Store Manager position in the Boston area. I was contacted by a recruiter in Texas a few weeks after I completed the online application and skills test. The skills test is fairly new, I think. It took about an hour and was a mix of mathematical questions related to a P&L report, situational questions, personality questions, and information about the company. The recruited set up a phone interview with me. He asked me general questions, as well as several behavioral questions, and it took about 30 or more minutes. I also had to turn in a completed associate (peer) referral form, but to my knowledge Starbucks never contacted any of the people on my list. The phone interview went pretty well, and about a week later the recruiter requested that I interview with a District Manager in the Starbucks HQ near Boston. I interviewed with a DM and Boston Store Manager. The in-person interview took about 40 minutes and was strictly behavioral questions. I found it odd that neither person asked me anything about me personally, although they did ask, "Why Starbucks?" I had just moved to the area from Seattle and thought that might be a point of conversation. I have been on the giving end of a behavioral interview many times and find that to make it a normal process, you have to ask some non-BI questions. I admit that I'm not 100% stellar on BIs, and even could not come up with an example for one question, but I have successfully gotten positions that use BIs in the past. The DM came across as cold and unengaged, but I'm sure it's just the BI format. About a week later, the recruiter in Texas phoned to say that they had a new position in Auburn, and wanted me to interview with the District Manager for that area. I explained that I am looking for work in the Boston area, and that Auburn is about 40-50 miles west of there. I asked if there was anything in Boston and he told me that he would check again with that DM and get back to me. He has never gotten back to me. Here's the time line:
10/27 - applied online
11/11 or 11/13 - Recruiter contacted me via email
11/17 - Phone interview
11/20 - Recruiter emails me to say they want to set up an in-person interview for week after Thanksgiving
12/01 - I contact recruiter regarding in-person interview as he hadn't contacted me, we set up date
12/08 - In-person interview
12/11 - Call from recruiter regarding position in Auburn
I am rating this a negative experience only because of the lack of follow through. I understand that everyone is getting inundated with applications, but if you have met already done a phone and in-person interview, I would expect them to at least call and say, "No, we have no positions in Boston for you." Also, the whole process seemed very long and strung out.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Skills Test.
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