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Starbucks Starbucks Store Manager Interview Questions & Reviews

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Web: www.starbucks.com | HQ: Seattle, WA

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Updated Aug 24, 2011 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 7 ratings

2.9

“Average” Interview

Interview Experience [?] Based on 7 ratings

Positive	57%
Neutral	14%
Negative	29%

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2009 in Calgary, AB (Canada) (took 3 weeks)

The interview process was thorough and well planned with lots of detailed questions.

Negotiation Details

I was offered less because of a "lack of experience in retail" and it took me three years to get back to my original request even though I met or exceeded nearly all metrics set before me.

My advice ask for more they need you more than you need them in Alberta and you will never be payed fairly to your experience or success level.

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Jan 2011 in Milwaukee, WI (took 4+ weeks)

I applied online and did the P&L test and basic math and personality tests. Which was amazing compaired to other online applications they walk you through and tell you about the company.ITS GREAT!!! then 2 days later i recieved a email and a week later a phone interview with the recruiter. We set up a time then for a 2 pannel DM meeting a week later it was read from a script but it was your basic STARS interview questions and they were so nice and funny. they helped me realize I realy want this job. Fom there it was the waiting game for the last 2 weeks now i have a one on one with a store manager today to see more about the company and to ask any questions. WISH ME LUCK!!
Questions like: How do you handle a group of employees to do what you ask?
How do you train your staff?Give a time when you were proud of that you helped sales or a team member to exceed?How do you handle a angry customer?Give a time when you had to choose sales or a customer?
they are your typical behaviorl questions.

Interview Questions

Give me a time when you helped a team member exceed?

View Answers (1)

Give me a time when you had to assist a angry customer?

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Jul 2010 in Los Angeles, CA (took 3 weeks)

Two Phone interviews and a small group interview.

Interview Questions

Ask from a list of experience with actual situations. Such as how to handle a difficult employee / customer / et

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Feb 2008 (took 2 weeks)

Phone interview with screener first, After that interviewed at regional office on an interview day with 2 separate district managers. They want to see that you are customer focused, but also results oriented. Also that you can multi-task and handle a fast paced high stress environment. They have a specific set of interview questions to ask, and if the first person interviewing you does not like you, you will not move on to a second interview the same day and probably be sent a thanks but no thanks postcard.

Interview Questions

Why do you want to work here?

Answer Question

What does a customer mean to you?

Answer Question

Name a time you were unable to meet a customer's expectation?

Answer Question

Negotiation Details

Salary was given and non-negotiable

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Feb 2010 in Houston, TX (took 4+ weeks)

Applied online, then interviewed at the job fair the next day. Did a preliminary interview and then was asked to stay and do a formal interview with another DM, was told someone would contact me in 3 to 4 days but didn't hear anything for 2 weeks. Went for second or should I say third interview and was told I would hear something by Friday which was 3 days later, never got any call or email and still waiting. Not sure I would work for this company, very unprofessional. Every time they said they would contact within a certain time it never even came close, even when it came down to calling me to set up the second interview. A total of 4 situations with timelines promised and not one was close to the promised time. I understand DM's are busy, but when you take that much time and spend money driving to the location across a large city you would think an email or phone call to say something be it yes or no would be a bit more professional. Hours of research, drive time, rearranging schedules with others so that I can make the interview time,money on files and other interview readiness and putting other offers on hold just waiting to hear something, anything. A professional response would not be to much to expect.

Interview Questions

What is the most important decision you make everyday as a store manager

View Answers (2)

Other Details

I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Dec 2009 in Boston, MA (took 6+ weeks)

I applied for a Store Manager position in the Boston area. I was contacted by a recruiter in Texas a few weeks after I completed the online application and skills test. The skills test is fairly new, I think. It took about an hour and was a mix of mathematical questions related to a P&L report, situational questions, personality questions, and information about the company. The recruited set up a phone interview with me. He asked me general questions, as well as several behavioral questions, and it took about 30 or more minutes. I also had to turn in a completed associate (peer) referral form, but to my knowledge Starbucks never contacted any of the people on my list. The phone interview went pretty well, and about a week later the recruiter requested that I interview with a District Manager in the Starbucks HQ near Boston. I interviewed with a DM and Boston Store Manager. The in-person interview took about 40 minutes and was strictly behavioral questions. I found it odd that neither person asked me anything about me personally, although they did ask, "Why Starbucks?" I had just moved to the area from Seattle and thought that might be a point of conversation. I have been on the giving end of a behavioral interview many times and find that to make it a normal process, you have to ask some non-BI questions. I admit that I'm not 100% stellar on BIs, and even could not come up with an example for one question, but I have successfully gotten positions that use BIs in the past. The DM came across as cold and unengaged, but I'm sure it's just the BI format. About a week later, the recruiter in Texas phoned to say that they had a new position in Auburn, and wanted me to interview with the District Manager for that area. I explained that I am looking for work in the Boston area, and that Auburn is about 40-50 miles west of there. I asked if there was anything in Boston and he told me that he would check again with that DM and get back to me. He has never gotten back to me. Here's the time line:
10/27 - applied online
11/11 or 11/13 - Recruiter contacted me via email
11/17 - Phone interview
11/20 - Recruiter emails me to say they want to set up an in-person interview for week after Thanksgiving
12/01 - I contact recruiter regarding in-person interview as he hadn't contacted me, we set up date
12/08 - In-person interview
12/11 - Call from recruiter regarding position in Auburn
I am rating this a negative experience only because of the lack of follow through. I understand that everyone is getting inundated with applications, but if you have met already done a phone and in-person interview, I would expect them to at least call and say, "No, we have no positions in Boston for you." Also, the whole process seemed very long and strung out.

Interview Questions

Tell us about a time you had to balance a customer request with business.

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Oct 2009 in Houston, TX (took 2 weeks)

Applied online, completed an online personality assessment called the "Virtual Job Tryout". Was contacted the following day by the regional HR office, was asked a few "on the spot" type questions and scheduled a phone interview for the following day. The recruiter was extremely friendly and professional. The interview lasted aprox 30 minutes and I was informed that the district manager would be in contact with me directly. A week later I received a phone call and scheduled a 1:1 interview. All questions are behavior based, some repeats. Overall fairly easy with some preparation.