Starbucks Store Manager Interview Questions

Updated Jul 21, 2015
102 Interview Reviews

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Store Manager Interview

Anonymous Employee
Declined Offer
Negative Experience

Application

I applied through an employee referral. The process took 2+ weeksinterviewed at Starbucks in June 2015.

Interview

Was offered my drink and it never arrived. Standard Behavioral interview questions. Overall very standard with little interest in anything more than going through the questions. One DM was checking their phone through most of the interview.

Interview Questions

  • Tell me about a time you made a decision for a customer that was not financially beneficial to the company.   Answer Question

Reasons for Declining

Inconsistent with compensation expectations

Other Interview Reviews for Starbucks

  1. Helpful (3)  

    Store Manager Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Starbucks (Atlanta, GA) in May 2015.

    Interview

    Phone interview with recruiter. Interview scheduled the following week with 2 DMs. Offer the day following the interview. Conversational interview with behavioral questions. My best advice - Be yourself. They don't expect you to know everything. Very nice company that values good communication. I can't wait to start! Got an offer and waiting on the background check to come back. They said that it can take about a week. I have really enjoyed interviewing with Starbucks. It has really given me an amazing impression of the company.

    Interview Questions

    • 1. How did you make a financial impact. 2. Community service questions 3. Explain a time when you used different leadership styles for people with different motivations.   1 Answer
  2. Helpful (2)  

    Store Manager Interview

    Anonymous Employee in Washington, DC
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Starbucks (Washington, DC) in May 2015.

    Interview

    Same thing as everyone else. Application, online job tryout, phone interview, than in person panel with the District Managers. A disclaimer would be appropriate: Starbucks, without a doubt, is an AWESOME AWESOME AWESOME company to work for. They treat their partners and manager wonderfully. I had a great time interviewing, but after some research, it just wasn't a good fit for me. I just recently came out of a very toxic work environment where I was a manager in an unrelated industry. After a lot of research, I've found that external management had a higher turnover rate (80%). Why? Well there's a little bit of turmoil within the Starbucks brand with management being hired from the outside. Seems that many partners are unhappy with this, and lock in on external managers. After my most recent management experience in a volatile environment, I don't think I have it in me to tolerate bad attitudes and bullying baristas. On top of that, the demands of running a Starbucks are pressuring enough. Wouldn't want to come into a reputable company so jaded. Not worth the risk of being thrown to the wolves. Maybe later down the road, but for now I'm actually considering going back into an entry level position and avoiding management for a little while. Hopefully this will not deter someone else with thicker skin to tackle the position. I'm sure it's a great experience, and a lot of growth potential. Thanks so much, Starbucks. Just not mentally where I need to be for me to be of any good service for your brand.

    Interview Questions

    • Basic interview questions regarding your work history, and ability to lead. Also very community based.   Answer Question
  3. Helpful (1)  

    Store Manager Interview

    Anonymous Employee
    Declined Offer
    Neutral Experience

    Interview

    I applied on their website. I was emailed a virtual job tryout. I guess I answered in line with their beliefs because I received an email for a phone interview.

    Interview Questions

    • How did you implement change into your organization?   Answer Question
    • Why are you looking for a new position?   Answer Question
    • How many people have you managed in the past?   Answer Question
    • Do you hire and recruit at your current position and how do you go about finding a diverse pool of people?   Answer Question

    Reasons for Declining

    Could no negotiate a salary.

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  5. Helpful (1)  

    Store Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience

    Application

    I applied in-person – interviewed at Starbucks.

    Interview

    Starbucks uses Time Limites Assignments. Very prolonged interview of 6 months where you are placed in a role prior to a promotion. This is the standard way people get promoted to a new role. The part of this that I did not like was you did the job for an extended period without being paid for the level you were working at.

    Interview Questions

    • What are you most passionate about   1 Answer
  6. Helpful (8)  

    Store Manager Interview

    Anonymous Employee
    Declined Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online – interviewed at Starbucks.

    Interview

    Recruiter for the area you live in (in my case Los Angeles) sent these 2 links via e-mail: -Phone interview scheduling calendar (Schedule date and time you're available) -Virtual Job Tryout (1 hour long, have calculator if needed (basic math) for P&L statement I had 2 phone interviews the first wanted to know: -About you, any accomplishments, Why you want to work at Starbucks and what you know about the company Second interview: (have questions ready! He asked me twice if I had any questions for him) -STAR questions 1.) Give a specific example of a customer confrontation. What did you do to handle the situation, and what was the end result. 2.) Tell me about a time you had a partner or team member that had a performance issue. What was the situation and what did you achieve?

    Interview Questions

    • Tell me about a financial accomplishment, be specific, and what strategic steps did you take to achieve this goal.   Answer Question
  7. Helpful (6)  

    Store Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience

    Interview

    Can be lengthy. It started with the online application and if they are interested you will be asked to complete a virtual job tryout. If you pass that you move onto a phone interview. The next step is an in person interview with 2 dm's.

    Interview Questions

    Negotiation

    Might be a little room but not much. They are really competitive and realistic. They will probably ask you expectations in phone and in person interview. They will tell you then if that is in their range.

  8.  

    Store Manager Interview

    Anonymous Interview Candidate in Tacoma, WA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 4 weeksinterviewed at Starbucks (Tacoma, WA) in October 2014.

    Interview

    The process was quite easy, however, it was a little lengthy. What really helped me was networking. I was able to connect with the District Manager that ended up hiring me on LinkedIn. We then were able to meet face-to-face at a career fair and by the time I interviewed I felt as if I were interviewing with a peer. The Starbucks team is very approachable, in my experience, and I was also able to sit down with a couple of other store managers and pick their brains and even do a mock interview with one.

    Interview Questions

    • "Tell me about a time that you took steps to improve a customer service issue."   1 Answer
  9. Helpful (5)  

    Store Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Starbucks in September 2014.

    Interview

    Very quick process and they communicate well. In my experience most companies take a month or more to communicate anything to you. I put in my application and received an e-mail to take the assessment within 2 days. Once I completed that, which was very unique and interesting, I received an e-mail from someone about scheduling a phone interview within another 2 days. I am very impressed so far and can't wait for my interview.

    Interview Questions

    • When I took the assessment I expected it to be just another basic one that involved a series of questions with strongly agree to strongly disagree as the answers. This one was interactive and included and bunch of open ended questions where you had to come up with unique ways to drive traffic into the store if you had one and what you would do to bring in more partners if some were being promoted or transferring.   Answer Question
  10.  

    Store Manager Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    first is a phone interview with HR. This will just be basic questions about your experience and what you are looking for in a job. Then is a in person interview with two district managers. they will ask more in depth questions about your experience.

    Interview Questions

    • Tell me about a time you received unsolicited feedback about your performance.   1 Answer
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