Starbucks Store Manager Interview Questions & Reviews
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Updated Oct 13, 2011 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 25 ratings 
“Easy” Interview
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Interview Experience [?] Based on 25 ratings
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| 1–10 of 25 Starbucks Interviews | Sort by |
Store Manager at Starbucks
Posted Oct 13, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2009 in Chicago, IL (took 4 days)
phone screen was first, then phone interview, then panel interview. After that you submit your paper work for background check.
Interview Questions
Negotiation Details
there wasnt one
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at Starbucks
Posted Oct 13, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2010 (took 3 months)
Had a phone interview than was called to come in for a group interview and a skill check on operating on the floor. I was then called in for a one on one interview and questioned about P & L training and Inventory control. Also was asked about customer service skills and customer retention.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at Starbucks
Posted Aug 20, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 in Toronto, ON (Canada) (took 1+ week)
I applied online earlier but was unable to connect with the recruiter. The online application requires you to upload your cover letter and/or resume and complete a skills/personality test that they call a "Virtual Job Tryout". I reapplied again 2 months later and was called again and had a phone interview that lasted roughly 10-15 mins. From there I had an in person interview with the recruiter the next day that was your basic behavioral interview ("Tell me a time when..."). That interview lasted approximately 40 minutes. I then had an interview 6 days later with a district manager that was again behavioral and lasted approximately 40 minutes. Both interviewers were very professional and made me feel comfortable. Both interviews were held at their Toronto head office on Yonge St. Next I had an "informal" meeting with the regional director and the district manager of the store we were meeting at. It was short, maybe 20-30 mins and we just talked about why I want to work at Starbucks, why I left my previous job, what were the opportunities in Starbucks I had noticed, etc. I was then called later that day and offered the position.
Anyone interviewing with Starbucks should have already thought about their previous experiences with angry customers, stressful situations, risks they've taken, their weaknesses, their management style, etc..
For every answer, they are looking for a Situation, an Action, and a Result. What was your Situation? What Actions did you take? What were the Results of those actions? If you do not satisfy those parameters with your answer, they will ask probing questions to find out what part of the S/A/R you didn't tell them.
Interview Questions
Negotiation Details
It is pretty one sided although they do offer a competitive salary for the position. I was happy with the initial statement of what I would get during the interview process, as it was more than I had expected. Then they upped it even more when they actually offered me the position. Don't expect to be breaking the bank with this position, but it is very competitive especially when you factor in the 15% bonus potential, $500+ in free coffee a year, up to $1000 a year in QASA certification bonus, among other benefits.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at Starbucks
Posted Aug 14, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Oct 2009 (took 2 weeks)
I was applying for the position internally so I had no paper work to fill out except for a background check. Impress them with starbucks jargon and lingo and you'll be good to go. It really doesn't matter about education, just know how to get results and know how you got those results and know how to explain to the interviewers those things.
Interview Questions
Negotiation Details
Negotiate. Don't just accept the offer. But this is true of any job.
Other Details
I applied In-Person and the interview consisted of a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at Starbucks
Posted Jun 21, 2011
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2010 in San Antonio, TX (took 2 weeks)
The interviewer was stuck on why I wouldn't go back to my previous employer. I repeatedly explained to her that I could not return to my previous employer as a choice I made. Not that there was anything wrong with the job but that there was no room for advancement.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at Starbucks
Posted Apr 18, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2011 in New York, NY (took 4 weeks)
A few days after a standard online application and a more detailed interactive walk-through, I was contacted by a recruiter by email to schedule a chat. He so enthusiastic and informative. Though I liked the idea of working for Starbucks, he REALLY SOLD me with his passion. We scheduled an interview with 2 district managers for two weeks later, preceded by a "quick chat" with him the day before to prepare me. The recruiter was so kind and amazing at keeping me relaxed and well informed I thought the interview would be the same. WRONG! The interview was intense! Two DSMs coming at you with in depth situational questions and jotting notes as you spoke. ( What is your greatest challenges? Tell me about a time you had a difficult employee. Tell me about a time you had a to prioritize a difficult customer and your team's needs) Even though I have a few years of Store Manager experience under my belt, the interview atmosphere made me so nervous I was sure I blew it. Surprise! I got a call from my recruiter the next day for a background check. Less than a week after I filled out all of the background check forms I got the offer.
I read other reviews on the interviewing process and I am positive that the recruiter makes a HUGE difference. My recruiter made sure I was well informed and prepared. He took the time to go through a practice interview and coached me through the entire process. ( i.e "communicated" rather than "told", "coached" and "guided" rather than " disciplined")
Interview Questions
Negotiation Details
My recruiter gave me a range of salaries. I was offered in the higher end of that range ( more than I expected) So i accepted right away!
Other Details
The interview consisted of a Phone Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at Starbucks
Posted Feb 9, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Feb 2011 (took 2 weeks)
After applying on line and taking a test I received an e-mail from the Starbucks recruiter requesting a time for a phone interview. The recruiter was very personable and the questions were okay. The questions were 1. Tell me of a time you disagreed with your boss and an action you had to take and how you handled it. 2. Tell me of a time someone who worked for you needed your help and how you handled it and the outcome. 3.Tell me of a time you helped the company save money. 4. Tell me of a time you had to correct an employee in front of others.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at Starbucks
Posted Dec 8, 2010
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2010 (took 3 weeks)
I was contacted by a recruiter within a few days of my application. A week after the first phone interview, I had a seond, more in depth phone interview with the same recruiter. About a week later I was contacted to go to a panel interview with two District Managers. This interview lasted approximately one hour. The questions were typical; "Tell me about a time..." - scenario type.
24 hours later I was notified that I was no longer being consdered for the position.
I am not sure what advice to give others in respect to the interview process. I thought this went well, I have a deep retail management background including some coffee/barista experience. I was a surprised to be rejected so quickly, and still see the position posted on the Internet now, a month later.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at Starbucks
Posted Aug 17, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Aug 2010 (took a day)
To apply for Manager or Assistant Manager positions at Starbucks, you must submit an application online and take their "Virtual Job Tryout". This consists of 6 parts, all in a nice audio/visual format. You will be tested on how your responses were to various situations described in the online format. It takes about 30 minutes to go through the entire test, and thats if you're pretty comfortable with a computer. I received an e-mail about 2 hours after I submitted the application to invite me to an invitation-only hiring event at the company's regional offices scheduled for the next day.
After reading the reviews on this site and on others, it became apparent that the interview will consist of behaviorial-style questions. Luckily, I had already gone through a lengthy behaviorial interview at Target, so I was well-prepared.
I walked in about 10 minutes prior to the start of the event and was greeted by a very cheery HR rep who directed me to a waiting area. There were 5 other people there also waiting. One-by-one, each of us were called on by various members of the staff to participate in a "screening" session. The questions asked here were meant to determine whether you are a good match for the position at hand. "Why do you want to work for starbucks" and talks about salary expectations were provided in this session. If you didn't pass this session, you would be sent home. Luckily, I was invited to participate in Stage 2 of the interviews.
Stage 2 involved a panel interview with two DMs. Both were very nice and welcoming and we started with general introductions (tell me about your recent employment). Then, we were down to the behavorial questions. This portion lasted about 20 minutes and I felt I answered the questions well. I asked my questions about the company and then they informed me that HR would be getting back to everyone within 5 business days.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at Starbucks
Posted Aug 2, 2010
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 in Dallas, TX (took 2 weeks)
the recruiter contacted me. i had a phone interview with her. she then set me up with a district manager to interview with a week later. i had my interview with the district manager which was very comfortable and informing. he had a strong passion for the company. i was offered a position the following day with an increase salary from my previous position. the background process took approx a week. I was able to start the following monday. everything has been great!
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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