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Starbucks Store Manager Interview Questions

Updated Jan 2, 2015
Updated Jan 2, 2015
90 Interview Reviews

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3 people found this helpful  

Store Manager Interview

Anonymous Employee
Anonymous Employee
Application Details

I applied online – interviewed at Starbucks.

Interview Details

Recruiter for the area you live in (in my case Los Angeles) sent these 2 links via e-mail:
-Phone interview scheduling calendar (Schedule date and time you're available)
-Virtual Job Tryout (1 hour long, have calculator if needed (basic math) for P&L statement
I had 2 phone interviews the first wanted to know:
-About you, any accomplishments, Why you want to work at Starbucks and what you know about the company
Second interview: (have questions ready! He asked me twice if I had any questions for him)
-STAR questions
1.) Give a specific example of a customer confrontation. What did you do to handle the situation, and what was the end result.
2.) Tell me about a time you had a partner or team member that had a performance issue. What was the situation and what did you achieve?

Interview Questions
  • Tell me about a financial accomplishment, be specific, and what strategic steps did you take to achieve this goal.   Answer Question
Declined Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Starbucks

  1. 2 people found this helpful  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Can be lengthy. It started with the online application and if they are interested you will be asked to complete a virtual job tryout. If you pass that you move onto a phone interview. The next step is an in person interview with 2 dm's.

    Interview Questions
    Negotiation Details
    Might be a little room but not much. They are really competitive and realistic. They will probably ask you expectations in phone and in person interview. They will tell you then if that is in their range.
    Accepted Offer
    Positive Experience
  2.  

    Store Manager Interview

    Anonymous Interview Candidate in Tacoma, WA
    Anonymous Interview Candidate in Tacoma, WA
    Application Details

    I applied through other source. The process took 4 weeksinterviewed at Starbucks in October 2014.

    Interview Details

    The process was quite easy, however, it was a little lengthy. What really helped me was networking. I was able to connect with the District Manager that ended up hiring me on LinkedIn. We then were able to meet face-to-face at a career fair and by the time I interviewed I felt as if I were interviewing with a peer. The Starbucks team is very approachable, in my experience, and I was also able to sit down with a couple of other store managers and pick their brains and even do a mock interview with one.

    Interview Questions
    • "Tell me about a time that you took steps to improve a customer service issue."   View Answer
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 4 people found this helpful  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Starbucks in September 2014.

    Interview Details

    Very quick process and they communicate well. In my experience most companies take a month or more to communicate anything to you. I put in my application and received an e-mail to take the assessment within 2 days. Once I completed that, which was very unique and interesting, I received an e-mail from someone about scheduling a phone interview within another 2 days. I am very impressed so far and can't wait for my interview.

    Interview Questions
    • When I took the assessment I expected it to be just another basic one that involved a series of questions with strongly agree to strongly disagree as the answers. This one was interactive and included and bunch of open ended questions where you had to come up with unique ways to drive traffic into the store if you had one and what you would do to bring in more partners if some were being promoted or transferring.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    first is a phone interview with HR. This will just be basic questions about your experience and what you are looking for in a job. Then is a in person interview with two district managers. they will ask more in depth questions about your experience.

    Interview Questions
    • Tell me about a time you received unsolicited feedback about your performance.   View Answer
    Accepted Offer
  6.  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 2 weeksinterviewed at Starbucks.

    Interview Details

    For management positions usually require 3 to 4 interviews, all behavioral based questions

    Interview Questions
    Accepted Offer
    Average Interview
  7.  

    Store Manager Interview

    Anonymous Employee in Denver, CO
    Anonymous Employee in Denver, CO
    Application Details

    I applied online. The process took 2 daysinterviewed at Starbucks in May 2014.

    Interview Details

    First step was an incredibly indepth interactive screening and assessment process, where candidates are given scenarios in which their reactions are elicited. There are P&L exercises that if without any prior knowledge or experience going in, you will be challenged - this portion was also timed. Next was a 45 minute phone interview with a company recruiter (who was late to the call). Interview heavily predicated on past experience and detailed questions regarding P&L. No questions asked regarding specific training or scenarios or skill set beyond P&L. Zero discussion of culture. Recruiter intimated that internal competition for available position was fierce and that outside candidates are more often than not, relegated to a lesser role in favor of internal hires, and that candidates had to be flexible in that regard. From there she proceeded to badger and lowball me on salary. Basically the recruiter did her best to talk me out of the position, and with that, I declined to finish the interview.

    Interview Questions
    • "If you arent able to master our business within 8 weeks of training, will you consider and assistant position?"   View Answer
    No Offer
    Neutral Experience
    Difficult Interview
  8.  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at Starbucks.

    Interview Details

    make sure there are two people present. Sometimes perception is mistaken.

    Interview Questions
    • Tell me about a time you had to lead a team to success   Answer Question
    Negotiation Details
    experience. No compensation for driving distance
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Starbucks.

    Interview Details

    Interview process took a while - I think I had 4 interviews before it was all said and done. 2 face to face, and 2 over the phone.

    Interview Questions
    • None of the questions were too difficult, but were all experientially-based. (situation, action, result, and interesting fact/comment/etc.)   Answer Question
    Negotiation Details
    Quite simple, as they offered me more than I wanted!
    Accepted Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Starbucks.

    Interview Details

    Tell me about a time that you saw an employee do something against policy and how did you handle it?
    Talk to me about a P&L? What is your experience with it?
    How do you handle an overly aggressive customer?

    Interview Questions
    • None. If your a manager by trade you will be able to answer the questions.   Answer Question
    Accepted Offer

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