Post a Salary or Review

Advanced

Starbucks Store Manager Interview Questions & Reviews

Post an Interview

Web: www.starbucks.com | HQ: Seattle, WA

Connections

Updated May 5, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 27 ratings

2.7

“Average” Interview

Interview Experience [?] Based on 27 ratings

Positive	48%
Neutral	30%
Negative	22%

Starbucks has 415,280 connections on Glassdoor

See Who You Know

Hide Filters

21–27 of 27 Starbucks Interviews

Sort by

3.0

Average Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed May 2009 (took 3 weeks)

It was a slow process and I didn't think I got the job and then low and behold they offered me the job. I had a group interview followed by a one on one interview followed by a long wait. Before the person to person interviews there were two phone interviews, one with a recruiter and one with a local HR person. I was sold a position that sounded great but it turned out to be a nightmare.

Interview Questions

Tell me a specific time that you encountered an upset customer what was the issue and how did you handle it. What was the outcome and did you follow company guidelines to make the customer happy?

Answer Question

Tell me about a time that you could not make a customer happy? What were the particulars and why could you not make the customer happy? If you had it to do over again would you do anything different?

Answer Question

Other Details

I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2009 (took 1 week)

I applied online, then was contacted by a local Starbucks recruiter the next day. The recruiter asked a few qualifying questions such as how many people I manage in my current position, if I have any experience in hiring and firing, employee reviews, profit & loss statements, etc. Then she said that my application would be under review and if the company chooses to move forward, A few days later, the same recruiter called to schedule a phone interview with me. The phone interview consisted of about 7 questions and lasted 30 minutes. The questions were situational in nature... "tell me about a specific time when an employee was doing something inappropriate and how did you handle it". Overall, with a little preparation, a straightforward process. Preparation is the key.

Interview Questions

About my current store's average monthly profit.

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Personality Test.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Nov 2009 in Jersey City, NJ (took 1 week)

Recruiter contacted me based on a Resume she found floating around somewhere. Had me take an online assessment test which consisted of fairly obvious choices and some P&L problems....nothing too major. After the test, we scheduled a phone interview. Consisted of basic employment history questions. Also asked if I was interviewing with anyone else and who (very unprofessional). To my surprise, there were literally no behavioral questions like people mentioned. Interview lasted roughly 20 minutes, and got a call the next day saying they were going to pursue other candidates. I would be wary and ask the recruiter more questions upfront before the actual interview. The one I had was obviously not qualified, as a decision was made based on practically no career probing whatsoever. 12+ years of management experience, so I doubt I am under-qualified. Again, be very careful of the recruiter you speak to, it could cost you a job!

Interview Questions

What did you do at your last job?

View Answers (1)

Other Details

I got the interview through a Recruiter and the interview consisted of a Phone Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Oct 2009 (took 2 weeks)

1st contact wa from a recruiter setting up interview for next day. Recruiter asked all behavioral questions, ex. Tell me about a time when-. 6 days later the DM called for interview, basically same questions asked. Set up in person meeting, was a vague interview. More of a meet and greet. No offer of employment.

Interview Questions

Tell me about a time when you took a risk that impacted the business?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Oct 2009 in New York, NY (took 3 weeks)

After applying online I received an email asking to complete an hour long virtual tryout on the website. Was contacted by a recruiter within few days and scheduled a phone interview, which was about 30 min long and pretty easy. All questions were situational. I was also asked about my salary expectations and was told that I might be out of their range. A recruiter also asked me what other companies I was interviewing with. I did not think it was professional and refused to answer. Right away I was offered an in-person interview with 2 district managers (interview was scheduled for 2 weeks ahead! are they really that busy?)
The in-person interview was OK, same situational questions. What I really did not like was that they both seemed very fake and insincere, especially when speaking about "all the great things at Starbucks". I was not very motivated throughout the interview, because at that point it was clear that I would not want to work for them. The recruiter called me the next day to let me know that they decided to pass on me.

Interview Questions

Tell us about a project at work that was completely falling apart and what did you do

Answer Question

Tell us about a time when you had to change your management approach on the fly

Answer Question

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Aug 2009 in New York, NY (took 1 week)

I just had the second interview so I haven't received any feedback as to whether I am being made an offer or not. The process has been somewhat pleasant but a little intense. I was approached by a recruiter via email initially and contacted her expressing interest. She asked me to complete an application online and complete an hour-long online assessment. The next day I received a phone call from the recruiter asking me to schedule time for a phone interview. The phone interview was behavioral which is a little weird over the phone. I was asked my current salary and what other companies I was interviewing with (unprofessional). So after the phone interview she asked me to schedule time for a face-to-face interview with two District Managers. They only had one time slot available for the next two weeks (not very flexible). I had to completely rearrange the entire schedule of my current store's managers to be able to attend this interview. I guess the DMs had been doing interviews all day because by 3:00 when I was scheduled for my interview they looked completely beat (um hello you sell coffee - drink it!). They had other applicants resumes all over the tables (the interview was in the store surrounded by customers). The interview wasn't hard and mostly consisted of behavioral questions again. Unfortunately, I didn't get the impression that either of these people cared about getting to know me at all. It seemed like this interview was just another test to see if I could give them the answers that they were looking for. At the beginning they actually did mention that they would be "computing my scores" and making a decision based on that. About half-way through the interview one of the DMs actually started starring into space and yawned when I was giving an answer to one of their questions. I got the impression that they had made a decision about my employ-ability before the interview even started. Unless disinterest and yawning is another form of a behavioral interview test to see how i react to complete rudeness! Either way, I don't know if I would be interested in working for this company after the interview experiences, which is weird considering what an amazing reputation this company has.

Interview Questions

give me an example of a time when ...

View Answers (1)

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview and a Skills Test.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Received and Declined Offer

Interviewed Jun 2008 in Kansas City, MO (took a day)

Applied on-line for a manager position. When I applied I put in my expected salary of 50k. I got a call for an interview and set up a phone interview. The interview went very well and I asked what their general pay range ism and was told the top end was 38k. I was asked for a second in person interview and declined.