Starwood Hotels & Resorts
3.5 of 5 610 reviews
www.starwoodhotels.com Stamford, CT 5000+ Employees

Starwood Hotels & Resorts Guest Service Representative Interview Questions & Reviews

Updated Feb 11, 2014
All Interviews Received Offers

Getting the Interview 

50%
50%

Interview Experience 

100%
0%
0%

Interview Difficulty 

Average Difficulty
2 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Neutral Experience

Guest Service Representative Interview

Guest Service Representative

I applied online and interviewed at Starwood Hotels & Resorts.

Interview Details – Very straightforward.They use a behavioral interview model.

Interview Question – Tell me an experience where you failed   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Guest Service Representative Interview

Guest Service Representative
West Lafayette, IN

I applied through an employee referral and the process took a day - interviewed at Starwood Hotels & Resorts in September 2011.

Interview Details – Asked numerous team based questions and also asked about sutomer service experience and situations.

Interview Question – How would you handle a customer that was frantic, swearing, and beyond disgusted!   Answer Question

Negotiation Details – none

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at Starwood Hotels & Resorts

Worked for Starwood Hotels & Resorts? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Starwood Hotels & Resorts Guest Service Representative interview questions and advice. All interview reviews posted anonymously by Starwood Hotels & Resorts employees and interview candidates.