Starwood Hotels & Resorts
3.5 of 5 609 reviews
www.starwoodhotels.com Stamford, CT 5000+ Employees

Starwood Hotels & Resorts Guest Services Manager Interview Questions & Reviews

Updated May 12, 2014
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Interview Experience 

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2 candidate interviews Back to all interview questions
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Accepted Offer

Positive Experience

Average Interview

Guest Services Manager Interview

Guest Services Manager

I applied online - interviewed at Starwood Hotels & Resorts in January 2011.

Interview Details – must apply online. application will be reviewed by HR and then sent to department hiring manager. Department manager will review all applicants passed on by HR and set up interviews directly with applicant. interview is with 2 interviewers who will grade each question. Interview packets will be turned into HR with interviewer's decision to hire, hold, or deny. HR will reach out to applicants with answer.

Interview Question – most people have the hardest time being specific to answering the question and tends to give broad answers explaining their tendency instead of what they actually have done.   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Guest Services Manager Interview

Guest Services Manager
Aspen, CO

I applied online and the process took 1 week - interviewed at Starwood Hotels & Resorts in February 2011.

Interview Details – Interview was basic - one phone call and one interview from the director on property. After this was completed the job was offered. This is typical.

Interview Question – Tell me about a time when you had to coach or councel someone in a difficult situation and how you reacted.   Answer Question

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