Starwood Hotels & Resorts Guest Services Supervisor Interview Questions & Reviews

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Web: www.starwoodhotels.com | HQ: Stamford, CT

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Difficulty Rating [?] Based on 2 ratings

1.5

“Very Easy” Interview

Interview Experience [?] Based on 2 ratings

Positive	100%
Neutral	0%
Negative	0%

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1.0

Very Easy Interview

Overall Positive Experience

Received and Declined Offer

Interviewed Nov 2011 (took 3 weeks)

Started out with a phone interview, followed up by a 45 minute panel interview where I was asked questions by two individuals and another person I am assuming HR writing notes. That was followed up by another interview with two others taking about 30 minutes. The questions for all interviews were basic behavourial based questions. Be detailed in your answers. I had questions regarding culture, structure, growth, and even compensation. I also asked about positives and negatives of the role. Everyone talked about hotel discounts, and struggled to say negatives of course. The compensation answer was avoided as they said if successful HR would contact me to let me know.

Interview Questions

As an outsider to the call centre environment, how would you be able to generate cooperation and credibility amongst a team of individuals that have been in their role for a number of years?

Answer Question

Reason for Declining

Compensation not flexible in meeting my needs. Thought I wouldn't have the work/life balance I wanted being that the position would require rotating schedule between 7am and 1am. Found out at offer only 6 month contract too, which was concerning to me as I thought it was more permanent position.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.

Helpful Interview?

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2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jan 2011 in San Diego, CA (took 2 days)

Starwood uses a behavioral interview process. First they call you and speak with you on the phone. If they like you they will ask to schedule an in person interview which always consists of two people asking questions while you answer and they write.

They ask you certain questions about how you have helped improved a guest's stay in the past, what you did to make a difference at your last job, and how you have helped others succeed and so on. They write down as much as they can about what you say so choose words carefully, and be natural. They do not like it if you look like you are making things up or do not have solid examples to go on.