Starwood Hotels & Resorts Interview Questions

Updated Aug 26, 2015
251 Interview Reviews

Interview Experience

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Candidate Interview Reviews

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  1.  

    Reservations Agent Interview

    Anonymous Interview Candidate in Wichita, KS
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Starwood Hotels & Resorts (Wichita, KS).

    Interview

    First I was called in for interview , the interview was brief lasting about 10 minutes of that, the next step was a computer assessment, upon passing that was a U.A. and background check...I was offered the position but later offer was withdrawn due to a 4 year old misdemeanor

    Interview Questions

    • Name a time where you suggested they do something differently in a job setting..Was it implemented?   Answer Question
  2. Helpful (2)  

    General Reservations Associate Interview

    Anonymous Interview Candidate in Lancaster, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Starwood Hotels & Resorts (Lancaster, CA).

    Interview

    Went smooth, was hired on the spot based on my prior work ethic and work experience. The interview was fine the woman who interviewed me was really nice and was promoted to HR a year or 2 later

    Interview Questions

    • Have you ever dealt with the public or directly with customers   Answer Question
  3.  

    Concierge Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2 days. I interviewed at Starwood Hotels & Resorts (Phoenix, AZ).

    Interview

    The interview was a full-on behavioral interview. It was very thorough, lasted more than 1 hour. I interviewed with the supervisor and another long-term staff member who ended up being the trainer. They asked pointed questions to figure out how I would respond to people who can be hard to please or upset. My second interview was with the head of the Human Resources Department. She did not ask too many questions, I am not sure why I had to talk to her.

    Interview Questions

    Negotiation

    There was no negotiation and the pay is terrible.

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  5.  

    Project Manager Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 6+ months. I interviewed at Starwood Hotels & Resorts.

    Interview

    Looks like that Starwood has outsourced its IT to India and hired Indian managers in Boston, MA. An Indian manager with broken english asked me questions from a written script and wanted me to answer like a parrot.

    Interview Questions

  6.  

    Concierge Interview

    Anonymous Interview Candidate in Orlando, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Starwood Hotels & Resorts (Orlando, FL) in June 2015.

    Interview

    I applied for a Concierge position, and I was contacted for an interview exactly two weeks later. I went in for my interview and had a pre-interview with the recruiter who then wanted me to meet and interview with the director of what would be my department as well as one of the managers. Was a very friendly and laid back interview, but still very professional. I felt like an individual instead of a name on a page.

    Interview Questions

    • Describe a situation where you had to work through some differences with a coworker?   Answer Question
  7. Helpful (2)  

    Assistant Restaurant Manager Interview

    Anonymous Employee in Houston, TX
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Starwood Hotels & Resorts (Houston, TX).

    Interview

    Phone interview with HR first. A few days later a one on one interview was set up with general manager and manager. Interview was mostly focused on how to handle a certain situation. One on one interview last about 40 minutes.

    Interview Questions

  8.  

    Externship Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. I interviewed at Starwood Hotels & Resorts.

    Interview

    Overall very friendly and straight forward. Did not seem to take the stress test interview approach which I appreciated greatly. The interviewer was willing to answer my questions and seemed genuinely interested in deciding if I would be a good fit for the company. It was a good experience and helped me get a little flavor for the company culture.

    Interview Questions

    • Be prepared with a list of desired locations you would like to work. Make sure they have a hotel there.   Answer Question
  9.  

    Accounting Interview

    Anonymous Interview Candidate in Scottsdale, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeks. I interviewed at Starwood Hotels & Resorts (Scottsdale, AZ) in March 2015.

    Interview

    There were three interview rounds. The first round was a recorded response webcam interview. The second round was at my campus career services office. Third round was at the Starwood office in Scottsdale. The first round was more accounting and industry questions. The second and third round were mostly conversations and behavioral questions.

    Interview Questions

  10.  

    Sales Coordinator Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through an employee referral. I interviewed at Starwood Hotels & Resorts.

    Interview

    very slow and drawn out. standard questions though. 4 rounds: one phone interview with HR, one in-person interview with HR, two in-person interviews with the team. the whole process took about 2-3 months, even though they had said they were trying to fill the position quickly.

    Interview Questions

    • Tell us how you would communicate to others on your team if you had too much on your plate. Tell us about a time when you had to work through a problem with a client and how you solved it/ saw it from their point of view.   Answer Question
  11.  

    Internship Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Starwood Hotels & Resorts.

    Interview

    It was a brief 20 minute interview. First I had to tell them my Top 5 locations and the 3 areas I want to rotate through. Then I had to tell them about my self and then answer 3 short situational questions.

    Interview Questions

    • How have you handled a situation with a coworker who made a mistake or gave you trouble, and how'd you handle the situation and resolve it.   1 Answer
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