Starwood Hotels & Resorts Interview Questions

Updated Jul 29, 2015
242 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Candidate Interview Reviews

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  1.  

    General Reservations Associate Interview

    Anonymous Interview Candidate in Lancaster, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person – interviewed at Starwood Hotels & Resorts (Lancaster, CA).

    Interview

    Went smooth, was hired on the spot based on my prior work ethic and work experience. The interview was fine the woman who interviewed me was really nice and was promoted to HR a year or 2 later

    Interview Questions

    • Have you ever dealt with the public or directly with customers   Answer Question
  2.  

    Concierge Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2 daysinterviewed at Starwood Hotels & Resorts (Phoenix, AZ).

    Interview

    The interview was a full-on behavioral interview. It was very thorough, lasted more than 1 hour. I interviewed with the supervisor and another long-term staff member who ended up being the trainer. They asked pointed questions to figure out how I would respond to people who can be hard to please or upset. My second interview was with the head of the Human Resources Department. She did not ask too many questions, I am not sure why I had to talk to her.

    Interview Questions

    Negotiation

    There was no negotiation and the pay is terrible.

  3.  

    Project Manager Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 6+ monthsinterviewed at Starwood Hotels & Resorts.

    Interview

    Looks like that Starwood has outsourced its IT to India and hired Indian managers in Boston, MA. An Indian manager with broken english asked me questions from a written script and wanted me to answer like a parrot.

    Interview Questions

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  5. Helpful (2)  

    Assistant Restaurant Manager Interview

    Anonymous Employee in Houston, TX
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Starwood Hotels & Resorts (Houston, TX).

    Interview

    Phone interview with HR first. A few days later a one on one interview was set up with general manager and manager. Interview was mostly focused on how to handle a certain situation. One on one interview last about 40 minutes.

    Interview Questions

  6.  

    Externship Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university – interviewed at Starwood Hotels & Resorts.

    Interview

    Overall very friendly and straight forward. Did not seem to take the stress test interview approach which I appreciated greatly. The interviewer was willing to answer my questions and seemed genuinely interested in deciding if I would be a good fit for the company. It was a good experience and helped me get a little flavor for the company culture.

    Interview Questions

    • Be prepared with a list of desired locations you would like to work. Make sure they have a hotel there.   Answer Question
  7.  

    Accounting Interview

    Anonymous Interview Candidate in Scottsdale, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeksinterviewed at Starwood Hotels & Resorts (Scottsdale, AZ) in March 2015.

    Interview

    There were three interview rounds. The first round was a recorded response webcam interview. The second round was at my campus career services office. Third round was at the Starwood office in Scottsdale. The first round was more accounting and industry questions. The second and third round were mostly conversations and behavioral questions.

    Interview Questions

  8.  

    Sales Coordinator Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through an employee referral – interviewed at Starwood Hotels & Resorts.

    Interview

    very slow and drawn out. standard questions though. 4 rounds: one phone interview with HR, one in-person interview with HR, two in-person interviews with the team. the whole process took about 2-3 months, even though they had said they were trying to fill the position quickly.

    Interview Questions

    • Tell us how you would communicate to others on your team if you had too much on your plate. Tell us about a time when you had to work through a problem with a client and how you solved it/ saw it from their point of view.   Answer Question
  9.  

    Internship Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter – interviewed at Starwood Hotels & Resorts.

    Interview

    It was a brief 20 minute interview. First I had to tell them my Top 5 locations and the 3 areas I want to rotate through. Then I had to tell them about my self and then answer 3 short situational questions.

    Interview Questions

    • How have you handled a situation with a coworker who made a mistake or gave you trouble, and how'd you handle the situation and resolve it.   1 Answer
  10.  

    Guest Services Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Starwood Hotels & Resorts.

    Interview

    They will call you and screen you, if it goes well expect a call for a behavioral interview with at least two managers. They are very situational questions so be prepared with examples of good stories.

    Interview Questions

  11.  

    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through college or university – interviewed at Starwood Hotels & Resorts.

    Interview

    first interview at university, then asked back via video interview a few days later, then waited about over a month to hear back via email. did not get the job but they also advised to check back with them around graduation time.

    Interview Questions

    • name a time when you had to perform duties you did not agree with   Answer Question
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