Starwood Hotels & Resorts
Starwood Hotels & Resorts Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Intern (11)
- Front Desk Agent (6)
- Guest Service Agent (6)
- Management Trainee (6)
- Analyst (5)
- Server (3)
- Front Office Manager (3)
- Sales Coordinator (3)
- Reservations Agent (3)
- Supervisor (3)
- Winter Extern (3)
- Reservation Sales Agent (2)
- Banquet Server (2)
- Brand Manager (2)
- Bartender (2)
- Business Analyst (2)
- Externship (2)
- Reservation Sales Associate (2)
- Director (2)
- Security Officer (2)
- Sales Associate (2)
- Guest Service Representative (2)
- Food and Beverage Manager (2)
- Guest Services Manager (2)
- Sales (2)
- General Manager (2)
- Welcome Ambassador (2)
- Front Desk (2)
- HR Manager (2)
- Guest Services Supervisor (2)
Executive Meeting Specialist Interview (Positive Experience; Average Interview)
I applied online - interviewed at Starwood Hotels & Resorts in April 2013.
Interview Details – General contact interview, then Behavioral interview with the department hiring manager. First contact is just a few questions about you and why you are applying to that specific position. Behavioral interview is more in depth and ask multiple past experience questions and how they would relate to what you would be doing at the company.
Interview Question – Multiple questions about situational things Answer Question
Sales Coordinator Interview (Neutral Experience)
I applied through an employee referral and the process took 2 weeks - interviewed at Starwood Hotels & Resorts.
Interview Details – Very long hiring process. You will meet HR, DOS, GM and perhaps another team member.
The interviews were spaced out enough were you didnt know exactly where you were with the hiring process.
Many questions involving how do you handle stress, multiple tasks, and if you are trained in their sales software.
Interview Question – How would you sell this property Answer Question
Negotiation Details – No negotiation
Intern Interview (Positive Experience; Average Interview)
I applied through college or university and the process took 4+ weeks - interviewed at Starwood Hotels & Resorts in March 2012.
Interview Details – Two interviews from the HR manager and the front office manager. The interview was at the lobby lounge, it makes interviewers very comfortable and relaxed. The managers are also very nice and polite. The overall feeling was really impressive and I was really impressive by how Starwoods treats their guests and employees. The best hotel interview I've had so far.
Resort Guide Interview (Positive Experience; Average Interview)
I applied online and the process took 2+ weeks - interviewed at Starwood Hotels & Resorts in August 2013.
Interview Details – You will be asked a series of company approved screening questions to determine candidates drive for success. Must be pre-screened for drug use and a background check. And you must be a licensed real estate agent.
Interview Question – Sell a high end pen. Answer Question
Negotiation Details – Standardized commission structure.
Sales Administrative Assistant Interview (Negative Experience; Easy Interview)
I applied online and the process took 3 weeks - interviewed at Starwood Hotels & Resorts in June 2014.
Interview Details – I applied for a position through the online application system and heard from an HR representative about three weeks later. I was asked to come in for an interview (this key word will be important later) by HR for the Westin Hotel in the Houston Galleria. What I wasn't told is that this "interview" was just one of those "tell me about your qualifications" things that could have easily been completed over the phone. What's worse is it seemed as though the woman who "interviewed" me had not even read my resume as I was talking! You can tell the difference between the response of someone when your elaborating on something versus them hearing it for the first time...I experienced the second one. However, after about ten minutes of back & forth dialogue she did seem impressed. She then proceed to tell me about the culture and that many administrative assistant go one to be promoted to managers and the like. This sounded promised to me and she offered me the position...then she said that the position starts at $13.00/hr with benefits starting after 90 days. At that point I quite frankly asked had she even looked at my online application. There not only do they ask you have much your CURRENT pay is but also what you expect to be paid. I asked her how could she expect someone who gets paid more currently to accept that offer? She had no answer to that but said it's "industry standard pay" so I politely declined. I felt as though the entire experience was a waste of my time.
Interview Question – Tell me about your. Answer Question
Reason for Declining – The pay was 13.00/hr and benefits were not offered until after 90 days. No.
Very Easy Interview
Sales In Timeshare Interview (Neutral Experience; Very Easy Interview)
I applied online and the process took 3 days - interviewed at Starwood Hotels & Resorts in June 2014.
Interview Details – Anyone can be hired, if you know how to dress and be on time.
Telephone interview, then face to face. They have a new training class every month. Only 1 in 10 will stay. So you will be hired if you are willing to try. It's $10/hr. Pay is $10/hr draw.
Interview Question – What is your pet peeve? View Answer
Negotiation Details – Didn't need one. As I said, they will hire anyone.
Business Analyst Interview (Neutral Experience)
Interviewed at Starwood Hotels & Resorts
Interview Details – There was an initial phone interview. This was followed by two in-person interviews. The interviewers were Business Analysts and a Vice President. The questions were challenging but not unexpected.
The final in-person interview was related to specific positions. The interviewers were a Director and a Vice President. One had an interesting interviewing technique.
Interview Question – The interviewer was expressionless throughout the interview. Answer Question
Field Marketing Manager Interview (Negative Experience; Difficult Interview)
I applied through an employee referral and the process took 2 weeks - interviewed at Starwood Hotels & Resorts in February 2013.
Interview Details – One of the most time consuming interview processes I've ever experienced. Initially started with the standard HR interview- then had two, hour+ phone interviews with Director and VP level employees, who were located in different cities. Following those interviews, I had in person meetings with three individuals- two directors and another Field Marketing Manager. After those interviews, spoke with HR again- this time they sent me a "test" to complete. I was given 48 hours to complete three different situation analyses, two high level marketing campaigns, and a personality assessment. After sending my thank you notes, I figured it was time to hurry up and wait. But no- how about TWO more phone interviews? Of the individuals I spoke with, most seemed very nice, and they certainly drank the kool aid and sang the praises of working with SPG. There were two individuals who liked themselves enough that I didn't need to. In case you weren't counting, that's a grand total of eight different interviews, and an assessment which took several hours. After two solid weeks of interviews, I sent my final thank you note to HR....and never heard from them again.
Interview Question – What makes you think you're smart enough to work here? View Answer
Sales Manager Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at Starwood Hotels & Resorts in December 2010.
Interview Details – I applied online and received a call within two weeks. I had my initial interview with my direct boss and three other managers. It lasted about 3 hours and I was hired later that evening.
Interview Question – If you were a musical instrument, what would you be? View Answer
Negotiation Details – I felt like I was not in a position to negotiate at that time
Reception Interview (Positive Experience; Average Interview)
I applied through a recruiter - interviewed at Starwood Hotels & Resorts in August 2012.
Interview Details – Contacted 1st by email to set up a phone interview. After I had passed that interview with a junior HR representative I was granted access to the corporate interview.
The Corporate interview consisted of meeting with five people over four hours. The first session was with the department manager who explained the position and asked me about past situational questions. Next I met with the VP who spoke casually about my past experience and things we had in common. Then I was introduced to Exec Assistants, they asked me the type of situational questions I might be dealing with in house. And finally the junior HR person I had the phone interview came in to check my state of mind and walked me out.
Interview Question – How would you handle yourself around people who don't smile or reply when spoken to? View Answer
Negotiation Details – There wasn't one for this position.
Interviews for Top Jobs at Starwood Hotels & Resorts