Starwood Hotels & Resorts Interview Questions & Reviews
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Updated Feb 11, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 56 ratings 
“Easy” Interview
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Interview Experience [?] Based on 56 ratings
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See who your friends know who've worked at Starwood Hotels & Resorts and could give you an inside look.
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| 1–10 of 56 Starwood Hotels & Resorts Interviews | Sort by |
Analyst at Starwood Hotels & Resorts
Posted Feb 11, 2012
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 in San Francisco, CA (took 3 months)
I applied online for their system analyst position back in Nov. First had a webcam interview by their I.T. Director, about a month later, another webcam interview with the HR department, accompanied with the I.T. Director, finally an in-person interview. All three interviews were in a very relax environment. However, they didn't notify me of the hiring decision, I found out my own way by going on to their website to check the status. Considering interviewed for 3 times, the least I expected was an email to tell me that I was not the right candidate. It also was a long process, took almost three months.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
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Helpful Interview?
Yes |
No
Inappropriate?
Internship at Starwood Hotels & Resorts
Posted Feb 10, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2011 (took a day)
There was a behavioral interview in which we had to describe a situation and how we handled it.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Intern at Starwood Hotels & Resorts
Posted Feb 6, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2011 (took 3 weeks)
I got this interview through campus recruitment. The interview was about 20-30 minutes. It took them about 3 weeks to contact me back and extended me the offer through email.
Interview Questions
Other Details
I got the interview through a College or University and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
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Helpful Interview?
Yes |
No
Inappropriate?
Overnight Front Desk/Security at Starwood Hotels & Resorts
Posted Jan 23, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 in Scottsdale, AZ (took 4+ weeks)
The interview was pretty basic. Applied on the website. Received a call from them about a week later. Interviewed a few days after that. The interview was really basic stuff. A good amount of role play, i.e. "describe a situation in which...", or "tell me a time when you..."
I would just tell you to familiarize yourself with the company, and just know why you're there.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Guest Service Agent at Starwood Hotels & Resorts
Posted Jan 23, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Dec 2011 in Cerritos, CA (took 1 week)
They asked me a lot of questions related to the customer service area. I had the interview with human resource staff, front office manager, and front desk supervisor.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Reservationist at Starwood Hotels & Resorts
Posted Jan 2, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in Austin, TX (took 1+ week)
The first part of the interview was a group panel interview with managers and team leads with a few exercises to showcase interviewee personality. Second part of the interview was a telephone interview and the last part consisted of a typing test on Microsoft Word with the grammar and spelling off and listening to mock phone calls to see if the job fits you. If you pass the typing test someone from human resources will interview you that day and offer you a job contingent on passing a 5 year background check.
Interview Questions
Negotiation Details
I did not negotiate.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
@home Reservation Sales Associate at Starwood Hotels & Resorts
Posted Dec 22, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2011 in Austin, TX (took 2 days)
Skills Test
Personality Test
1:1 Interview
Drug Test
Background Check
Interview Questions
Negotiation Details
No Negotiation Available
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Analyst at Starwood Hotels & Resorts
Posted Nov 30, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Oct 2011 in White Plains, NY (took 1+ week)
The worst interview I ever had very disorganized, interviewers were novice, HR reps were not truthful about the process, role and the company. This company has declined a lot in its talent and standards.
At one time(few years ago) I did really badly want to work for this company and thought very highly of it at that point. My recent experience changed my perception of this company and its goals, resources as well as processes.
Interview Questions
Reason for Declining
The HR rep. was not truthful about the position and the process was so disorganized, lengthy and not worth it. I declined the offer and I felt very strongly that the time I took to interview with the company was such a waste. I could have not done anything and that would be a better use of my time rather than interviewing with such unprofessional organization.
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
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Helpful Interview?
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Inappropriate?
Project Management at Starwood Hotels & Resorts
Posted Nov 15, 2011 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2011 (took 1 week)
Was prescreened to participate in a phone interview with HR. Informed at the end of the interview that I met the requirements for the position and would be contacted by the end of that same week to schedule an interview with two hiring managers for the position. The HR agent also gave me their contact information in the instance they failed to follow up in a timely manner. Was informed that if accepted at that stage, would be interviewed by the division vice-president. It's been over a month and the only response received for the next round of interviews (via several communications originating from me) was "we're trying to schedule an opening with the two hiring managers for your interview."
Don't mind if a change in plan was made or if another candidate was selected, but the professional thing to do is to follow up truthfully; not give what now appears to be a canned answer and then neglect to follow up any further. I always thought Starwood ran a tighter ship; this turn of events was very disappointing.
Interview Questions
Helpful Interview?
Yes |
No
Inappropriate?
Guest Services Supervisor at Starwood Hotels & Resorts
Posted Nov 17, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Nov 2011 (took 3 weeks)
Started out with a phone interview, followed up by a 45 minute panel interview where I was asked questions by two individuals and another person I am assuming HR writing notes. That was followed up by another interview with two others taking about 30 minutes. The questions for all interviews were basic behavourial based questions. Be detailed in your answers. I had questions regarding culture, structure, growth, and even compensation. I also asked about positives and negatives of the role. Everyone talked about hotel discounts, and struggled to say negatives of course. The compensation answer was avoided as they said if successful HR would contact me to let me know.
Interview Questions
Reason for Declining
Compensation not flexible in meeting my needs. Thought I wouldn't have the work/life balance I wanted being that the position would require rotating schedule between 7am and 1am. Found out at offer only 6 month contract too, which was concerning to me as I thought it was more permanent position.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
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Helpful Interview?
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