State Farm Auto Claim Representative Interview Questions

Updated Jul 16, 2015
17 Interview Reviews

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Auto Claim Representative Interview

Anonymous Interview Candidate in Tacoma, WA
Accepted Offer
Average Interview

Application

I applied online. The process took 3 weeks. I interviewed at State Farm (Tacoma, WA) in October 2014.

Interview

I put in an application online. About two days later they sent me the link to take the personality and typing test. I took the test and I assumed that I passed because they sent me an email to schedule a 30 min phone interview. My interview was scheduled for 1pm. The recruiter called and the 1 question was so tell me about your self. 2 question why State Farm. 3. What can you bring to State Farm. Why are you leaving your current job. At the end of the interview I was offered the job after I took a drug test and did a background check. I am currently waiting on my final job offer. It's been a week since I took the drug test.

Interview Questions

  • Tell me about a time when you felt with a difficult customer?   Answer Question

Negotiation

No negotiation

Other Interview Reviews for State Farm

  1.  

    Auto Claim Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Difficult Interview

    Application

    I applied online. I interviewed at State Farm.

    Interview

    Completed the online application and passed the test. The phone interview was about 40 minutes and the HR person asked 6 questions, 2 intro and 4 situation based questions. Describe a situation in which you were not given enough information to complete a project. How did you handle is and would you change anything. The second interview was with the hiring managers. A panel of three. 6 questions as well. It was very quick about 20 minutes. Everyone was friendly and will try to make you comfortable. I feel if you get this far honestly the only person who can mess it up is you.

    Interview Questions

    • Describe a situation in which the person you were relaying information to did not understand. what did you do to make sure that both of you were on the same page.   Answer Question
  2.  

    Auto Claim Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at State Farm in June 2014.

    Interview

    Long Hiring process. Responded to job posting. 2ndays later skill tested. Called by recruiter a week later to set up face to face interview. 2 person panel interview. 1 month later received a call with job offer pending background check.

    Interview Questions

    Negotiation

    no negotiations

  3. Helpful (1)  

    Auto Claim Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at State Farm.

    Interview

    The initial application process is fairly simple on the State Farm HR site. After the closing date, I was asked to complete two online tests; one asked questions about my personality, and presented scenarios to show that I was reasonably intelligent and that I could understand business policies. The other tested typing and computer related skills. Next I was given a phone interview, then was asked to come for an in person interview at the operations center. There were around 5-10 people in a panel who asked questions. After I was offered the job I also had to take a drug test and I believe I had to have a background check.

    Negotiation

    Negotiation was not an option.

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  5. Helpful (1)  

    Auto Claim Representative Interview

    Anonymous Employee
    No Offer

    Interview

    Talking about yourself, and will ask you couple simple question and some situation question. After that, you will rcv a phone call for face to face interview.

    Interview Questions

  6. Helpful (1)  

    Auto Claim Representative Interview

    Anonymous Interview Candidate in Johns Creek, GA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at State Farm (Johns Creek, GA).

    Interview

    The hiring and interview process was very thorough. Altogether it took about 1 1/2 months from the date of application. I applied mid April. I was emailed an invitation to take two online assessments (one was a simulation the other a typing test). The following monday I received a call to set up a telephone interview. After the phone interview they scheduled me for a face-to-face panel interview. About a week I received a contingent offer letter, and background check authorization form. About a week after that I received an email of the confirmed job offer.

    Interview Questions

    • Give an example of a situation where you had an irate customer who's issue you could not solve. How did you deal with it? What was the outcome?   Answer Question

    Negotiation

    Negotiation was not available.

  7.  

    Auto Claim Representative Interview

    Anonymous Interview Candidate in Wayne, NJ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at State Farm (Wayne, NJ).

    Interview

    two group interviews and a skills test

    Negotiation

    no negotiation

  8.  

    Auto Claim Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. The process took 3 days. I interviewed at State Farm.

    Interview

    1) I was a summer intern during college and they immediately called me upon graduation advising of a job opening for a bi-lingual claim representative. 2) I went in to take a pre-employment test. 3) I got called back for an interview w/ 2 managers. 4) The same day I left the interview I got called back w/ a job offer.

    Interview Questions

    • What's the biggest challange you have faced thus far in life?   Answer Question
  9. Helpful (1)  

    Auto Claim Representative Interview

    Anonymous Employee in Irvine, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at State Farm (Irvine, CA) in January 2013.

    Interview

    Submitted my resume online at statefarm.com. Was contacted about 1 week later to have a phone interview in 1 week. Then offered a group interview the week after the phone interview. Got a decision from them 2 weeks after the group interview.

    Interview Questions

    • One question was a claimant was supposed to pick up his car from the repair shop on Friday but said he was in a meeting. Called on Monday to ask us to pay for the 3 additional days rental fee. The claimant emphasized that it was my client's fault.   1 Answer
  10. Helpful (1)  

    Auto Claim Representative Interview

    Anonymous Interview Candidate in Duluth, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at State Farm (Duluth, GA) in January 2013.

    Interview

    Initially contacted via email to take tests. Passed the tests, and received an email within 24 hours after taking tests to set up a initial phone interview. Answered some behavioral based questions (when is a time you had a difficult situation?, etc). Within 2 weeks I was scheduled for a face-to-face interview, where I met with 3 hr representatives. Within 1 week, I was sent an email for a contingency job offer, pending background check and drug test.

    Interview Questions

    • When was a time you had promised a customer results but could not deliver those results? How did you handle it?   1 Answer

    Negotiation

    No negotiation. Set starting salary.

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