State Farm Claims Representative Interview Questions & Reviews
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Updated May 29, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 20 ratings 
“Average” Interview
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Interview Experience [?] Based on 20 ratings
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Claims Representative at State Farm
Posted May 29, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2012 (took 8 weeks)
April 10th applied online
April 12th call requesting online assessment taken
April 13th assessment emailed to me
April 15th completed assessment
April 18th advised an interview would be scheduled
May 1st panel interview with 3 people
May 17th contingent offer via phone with backround/drug testing requests
May 28th final offer
June 25th start date
Interview Questions
Negotiation Details
I wanted to negotiate but did not see an opportunity to do so. Did not want to be passed over and this was the highest salary I have ever gotten. Got my final offer via email, did not speak with anyone about it. In actuality, the benefits are great and I will be starting off at 39k, so I am content. Besides, there are bonus and performance reviews.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at State Farm
Posted Apr 18, 2012 — 2 of 2 people found this helpful
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2012 (took 2 weeks)
I learned about the company at a school panel and sent the contact (let's call her Beth) my resume. She sent it to another contact (let's call her Mary), who sent me a skills test. It went to my spam - common mistake! I found it after a week and took it.
The test itself was easy enough. It said it'd take 60 minutes or so to complete; it took me about 30. The questions for the first part were situation based. (Ex: I was given a chart of passes, such as a temporary pass is given between 1-7 days of service, and was questioned if someone is working for 2 days what type of pass would they get.) The next part was the standard questions, such as "I am a people person. Agree/Disagree." The next part was a typing and listening test. I was given e-mails and had to retype them in 2 minutes. Easy, considering I can type 95 words per minute at my best. I also had to listen to "customers" call and place orders and write the orders down.
I was contacted the next day by my contact, Mary. She wanted to set up a phone interview with another representative. I agreed, and made an appointment for the next week (it was a Thursday so I had one set for Monday) with a woman (let's call her Joan). I was told it'd take about 45 minutes.
Joan called at the exact time specified. She was very nice, and asked me basic questions about my information. She explained the position, and asked a few situation based questions (such as "Tell me of a time when a customer gave you an issue and how did you solve it"). There were only 5 and they went by quick. She then found out I was graduating this semester, and told me that because of the fact that I wrote I was still attending school for a bachelor's, the computer pushed me to claims processor. If you have a bachelor's degree, you can become a claims representative - the same exact job but just make 7k more a year. She offered to e-mail me the test for that that night, and then set up a face to face interview for the next day, Tuesday. The entire call took maybe 20 minutes.
I took the test that night. Instead of visitor questions there were other questions that were a bit more difficult. I still scored well. I then went to the interview. My interviewer was ten minutes late but was nice and brought me back into the room where another interviewer was. I was told they were two different managers from two different departments. They asked me basic questions, and again the same situation based. They took notes, and for the first time in any interview they asked further on what I said, questioning how much I liked a manager or how my positions at school went and if I'd do them again. It made me more comfortable as they were interested in what I was saying. Lots of notes were taken and the interview itself took about 25 minutes.
I was told I'd get an e-mail either way within a week. Today, just a day later, I got a phone call with an offer. Now my hiring is contingent on a drug test and background check that I know I will pass, and then training starts.
Interview Questions
Negotiation Details
I didn't care much to negotiate - I'm graduating and I need a job, and have never made more than $10 an hour so $37.5k a year sounded amazing.
Bring a resume! My interviewers were very surprised I had two copies of my resume for them, and took them happily. I'm figuring it left an impression.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
View Comments (3)
Inappropriate?
Claims Representative at State Farm
Posted Apr 9, 2012 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2012 in Malta, NY (took 2 weeks)
March 22 (Thursday) - Applied online
March 28 (Wednesday)
- Asked to complete an online assessment test - Easy intelligence, listening and typing test.
April 2 (Monday) - Request for Phone Interview.
- Just a phone call scheduling a phone interview.
April 3 (Tuesday) - Phone Interview
- Lady was very nice. Basic questions + Behavioral based questions.
April 5 (Thursday) - In person Group Interview
- Interviewed with 2 department managers. Behavioral based questions, no specific company or job related questions.
April 9 (Monday) - Job offer
- Need to submit to a drug screen and background check.
April 9 (Monday) - Counter Job Offer
- Did not meet my offer but came up 8% from original offer.
- Better than nothing and they were not willing to negotiate any higher or offer a sign on bonus.
Interview Questions
Negotiation Details
I asked if the position was negotiable, they asked what I was thinking. I provided my range. They asked if this was the absolute minimum I would accept. I said I am open to review all offers, but would prefer to make my desired range. They said that they will send it over to HR for review and will respond in a few days.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at State Farm
Posted Apr 4, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Mar 2012 (took 4+ weeks)
I applied online, was called by an HR rep 2 days later to take a skills test. Passed, she called me the next day to schedule a phone interview with an HR manager. That took a week, then a month later, I found out I didn't even make it to the next round. But I applied for the same position at a another location, and was invited to an on-site panel interview 3 weeks later. 1 week later, I call in and they said no decision has been made. Day after I call in, I log into the career page, it says, "you were not selected". Got an official email with it that said the same. Now I wonder what went wrong.. I really thought I had a great chance at the job.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at State Farm
Posted Mar 27, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2012 in Malta, NY (took 2 months)
I applied online, then got an email to do the skills test etc. after I got an email saying I was successful, I was then given a phone interview , at the end of which the interviewer said they would rate me a competent, she said someone would call me to set up the one on one interview, a week later I someone called and the interview was setup, got to the interview site 10 minutes before the interview, someone came in exactly at my interview time called me in, she was nice and friendly, got to the room where there was 1 other person, we went through the interview questions which were mainly situation based, at the end they asked if I had any questions etc. they said they would call me back in 2 weeks to let me know, and if I did not hear from them to give the recruiter a call, it has been one week so I am still waiting...hoping I do get an offer. The ppl who interviewed me seemed very relaxed and the interview itself felt more like a chat over coffee.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at State Farm
Posted Mar 19, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2012 in Columbus, OH (took 6 weeks)
Three weeks after I applied on their website I was given the assessments to complete - which were timed but not too difficult. A couple days after I passed the tests, HR called to tell me the HR-recruiter would be contacting me the following day to interview me. It wasn't much of an interview though. She basically gave me a lengthy description of the job and benefits. She then scheduled my face to face interview with the managers for 2 weeks out. (Very long interviewing process)
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at State Farm
Posted Jan 6, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Nov 2011 (took 4+ weeks)
Applied online and received a call several weeks later. Did a one on one interview with recruiter, which was about an hour, then a panel interview with three people from management.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test and a Skills Test.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Claims Representative at State Farm
Posted Dec 22, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 in Concordville, PA (took 6 weeks)
I applied online, and was sent an email asking me to take personality tests and a typing test. After I successfully completed those I was asked to take part in a phone screening a week later. 2 weeks after the screening I had an onsite interivew. 10 days later I got the job offer over the phone.
Interview Questions
Negotiation Details
no negotiation.
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at State Farm
Posted Oct 23, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2009 (took 2 weeks)
After I applied, I was contacted to take an online logic and typing skills assessment. After I received a competitive score, I was called in for a one-on-one HR interview. After that, I was scheduled for a panel interview with several managers from the Claims department. One week later I received a call offering me a job.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Claims Representative at State Farm
Posted Sep 30, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Sep 2011 in Aurora, ON (Canada) (took 1+ week)
Started out with a skills test. The test was pretty basic. it consisted of listening & data entry,as well as, keyboarding (typing test). A few days later I received a phone call. They asked a few basic questions and gave the results of my skills test. They then arranged for me to go for 1:1 interview.
The Interview itself asked all your standard question re: dealing with customers, leadership, and problem solving. Overall, it was not to intimidating. You also have to consent to a background/criminal record check.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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