State Farm Claims Representative Interview Questions

Updated Jun 3, 2015
72 Interview Reviews

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Helpful (1)  

Claims Representative Interview

Anonymous Interview Candidate
Accepted Offer

Application

I applied online. The process took 3 weeksinterviewed at State Farm.

Interview

Was emailed a hyperlink to take online testing about two weeks after applying. A few days later, I received an email scheduling me for a phone interview. At the completion of the phone interview I was informed that I will be forwarded to a in-person interview. The next week, I received a contingent job offer with no interview in person.

Interview Questions

  • Phone interview is extremely easy. It's not too structured so you're able to really sell yourself.   Answer Question

Negotiation

I was happy enough getting a job, it has been a tough job hunt after college.

Other Interview Reviews for State Farm

  1.  

    Claims Representative Interview

    Anonymous Employee
    No Offer

    Application

    I applied through an employee referral – interviewed at State Farm.

    Interview

    8 person interview for one position. Basic interview questions asked. Lasted approximately 30 minutes.

    Interview Questions

  2.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied online. The process took 3+ monthsinterviewed at State Farm.

    Interview

    STAR formula, know it use it. Behavioral interview questions.

    Interview Questions

    Negotiation

    No negotiations. Take it or leave it.

  3.  

    Claims Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Accepted Offer

    Application

    I applied online. The process took 2 weeksinterviewed at State Farm (Las Vegas, NV).

    Interview

    interview panel with 3 managers

    Interview Questions

    • if you could describe yourself as an animal, what animal would you be?   Answer Question

    Negotiation

    didn't negotiate

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Claims Representative Interview

    Anonymous Employee
    No Offer

    Application

    I applied online. The process took 2+ monthsinterviewed at State Farm.

    Interview

    Everything's pretty straight forward, typical interview/human resources type questions.

    Interview Questions

    • during the pre-test, they repeat some of the questions, I guess to make sure you're answering honestly.   1 Answer
  6.  

    Claim Representative Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied through a staffing agency. The process took 6+ weeksinterviewed at State Farm.

    Interview

    Took test and interviewed with HR then another interview with the hiring managers

  7. Helpful (1)  

    Claim Representative Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at State Farm (Atlanta, GA) in June 2012.

    Interview

    Hiring at the time was a huge mass hiring. Therefore my resume was reviewed and a phone interview was conducted essentially verifying my qualifications. I had previous experience in the industry so no further interview was conducted. For small hirings they tend to do at least one face to face interview with a panel of about 3 people.

    Interview Questions

    • It was situational questions that sometimes I did not have an exact answer for like a customer service question regarding the worst customer I ever dealt with and how I handled it.   3 Answers
  8.  

    Claim Representative Interview

    Anonymous Employee in Aurora, ON (Canada)
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at State Farm (Aurora, ON (Canada)) in November 2012.

    Interview

    I applied for a Claim Processor position initially, and 2 weeks later (on a Monday) I received an email from a recruiter asking if I would like to be considered for a Claims Representative position. I responded saying yes (as it was a higher position, and as a recent University grad I was excited for that).

    The same recruiter sent me emails with links for their pre-employment testing which I did on Tuesday. It was a link to three different tests. One consisted of basic logic questions, another was a personality test and the other was a typing test where you filled out order forms in a call centre scenario. You don't get immediate results from your testing and they have to be done on a PC (The program/site is not compatible with Macs.)

    Wednesday morning I received an email saying that my testing results were competitive and that they will be forwarded to a local recruiter. Wednesday afternoon I received a phone call setting up an in person interview for the following Thursday (There was no phone interview).

    The interview was only about 20 minutes long and asked typical customer service interview questions, none of which I hadn't heard before. They were asked at rapid fire with little feedback, but the interviewer was very nice and made it comfortable.

    I heard back via email the next Thursday that I wasn't selected to fill the position. I also got a second rejection email on Friday; I'm not sure why two different emails were necessary.

    Interview Questions

    • "Tell me about your work experience."
      "Why do you want to work for State Farm?"
      "What do you know about State Farm?"
      "Can you give me an example of a time you dealt with a difficult customer?"
      "How did you overcome that situation?
      "Can you tell me about a situation where you had to use communication skills within a group situation?"
      "Can you give me an example of a time when you had to motivate a co-worker?"
       
      Answer Question
  9. Helpful (4)  

    Claims Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 2 weeksinterviewed at State Farm in April 2012.

    Interview

    I learned about the company at a school panel and sent the contact (let's call her Beth) my resume. She sent it to another contact (let's call her Mary), who sent me a skills test. It went to my spam - common mistake! I found it after a week and took it.

    The test itself was easy enough. It said it'd take 60 minutes or so to complete; it took me about 30. The questions for the first part were situation based. (Ex: I was given a chart of passes, such as a temporary pass is given between 1-7 days of service, and was questioned if someone is working for 2 days what type of pass would they get.) The next part was the standard questions, such as "I am a people person. Agree/Disagree." The next part was a typing and listening test. I was given e-mails and had to retype them in 2 minutes. Easy, considering I can type 95 words per minute at my best. I also had to listen to "customers" call and place orders and write the orders down.

    I was contacted the next day by my contact, Mary. She wanted to set up a phone interview with another representative. I agreed, and made an appointment for the next week (it was a Thursday so I had one set for Monday) with a woman (let's call her Joan). I was told it'd take about 45 minutes.

    Joan called at the exact time specified. She was very nice, and asked me basic questions about my information. She explained the position, and asked a few situation based questions (such as "Tell me of a time when a customer gave you an issue and how did you solve it"). There were only 5 and they went by quick. She then found out I was graduating this semester, and told me that because of the fact that I wrote I was still attending school for a bachelor's, the computer pushed me to claims processor. If you have a bachelor's degree, you can become a claims representative - the same exact job but just make 7k more a year. She offered to e-mail me the test for that that night, and then set up a face to face interview for the next day, Tuesday. The entire call took maybe 20 minutes.

    I took the test that night. Instead of visitor questions there were other questions that were a bit more difficult. I still scored well. I then went to the interview. My interviewer was ten minutes late but was nice and brought me back into the room where another interviewer was. I was told they were two different managers from two different departments. They asked me basic questions, and again the same situation based. They took notes, and for the first time in any interview they asked further on what I said, questioning how much I liked a manager or how my positions at school went and if I'd do them again. It made me more comfortable as they were interested in what I was saying. Lots of notes were taken and the interview itself took about 25 minutes.

    I was told I'd get an e-mail either way within a week. Today, just a day later, I got a phone call with an offer. Now my hiring is contingent on a drug test and background check that I know I will pass, and then training starts.

    Interview Questions

    • "Tell me of a time when you had an issue with a customer or team member not working with you, and how did you resolve it?"   1 Answer
    • "Tell me of a time a customer was being difficult and how did you resolve it?"   1 Answer

    Negotiation

    I didn't care much to negotiate - I'm graduating and I need a job, and have never made more than $10 an hour so $37.5k a year sounded amazing.

    Bring a resume! My interviewers were very surprised I had two copies of my resume for them, and took them happily. I'm figuring it left an impression.

  10.  

    Claims Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 dayinterviewed at State Farm in April 2012.

    Interview

    Phone interview, panel interview, background check, drug test... lengthy process.

    Interview Questions

    Negotiation

    No negotiation

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