State Farm Customer Service Representative Interview Questions & Reviews
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Updated Feb 14, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 8 ratings 
“Easy” Interview
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Interview Experience [?] Based on 8 ratings
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| 1–8 of 8 State Farm Interviews | Sort by |
Customer Service Representative at State Farm
Posted Feb 14, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 (took a day)
Agent needed help and I was recommended by a mutual friend.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at State Farm
Posted Jan 19, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2012 in North Salem, NH (took a day)
Interview process was very smooth and loved it.
Interview Questions
Negotiation Details
N/A
Other Details
I got the interview through a Staffing Agency and the interview consisted of a Phone Interview, an IQ/Intelligence Test, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at State Farm
Posted Dec 10, 2011 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Dec 2011 in Greeley, CO (took 1 week)
I started out by filling out an online application. I received an email 2 days later asking me to fill out 2 seperate tests. One was for personality & the other was for competency. 2 days after completing those I received an email saying I passed those tests & would be contacted by HR. I received a call later that afternoon to set up an in-person interview, which was set for the next morning. I interviewed with 2 people, thinking department managers but never got their titles. The questions started with basic HR questions aobut can I work certain hours, days, work environment. The rest were about my background & how I would or have handled certain situations. They liked having specific examples as part of the answer. The people were ok, got a good vibe from them (for what that's worth), the office area was very nice & clean.
Interview Questions
Reason for Declining
I haven't heard back yet but if they do offer it do me I'd decline because of the low pay.
Other Details
The interview consisted of a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at State Farm
Posted Aug 24, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2011 in New York, NY (took a day)
I was not asked very many of the questions asked to other Glassdoor interviewees. The agent who interviewed me seemed really unprepared which made me feel more confident. It went well and I left thinking I had a good chance of getting the job. He gave me his business card and I sent a thank you. Then I never heard back. I was under the impression that he did not interview many people, and it left a bad taste in my mouth that they couldn't even send a "thanks, but no thanks" email. Oh well. The starting salary for these positions is way too low anyway.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at State Farm
Posted Mar 2, 2011
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2010 in East Meadow, NY (took 3 days)
I had to take several tests, which apparently I did well on...I did a lot of prep in advance regarding the company, so I had a lot of good questions to ask. The manager liked me enough, and offered me the job. He told me the salary amount, but never said anything about benefits, time off like holidays/vacation/sick days, etc. When I asked him about that, he got so mad at me, that he withdrew his offer, claiming that it was not going to be a good fit!!!!!!!
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
View Comments (1)
Inappropriate?
Customer Service Representative at State Farm
Posted Feb 6, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2010 in Toronto, ON (Canada) (took 2 weeks)
I apply the position on line ,then get first telephone interview for around 15 mintues and then I got second interview by HR manager ,the interview took around 1.5 hr that day ,and they first do the background check ,ask me intruduce the previous job that i did and job description .after i finished that they ask me why i want apply this position and then ask me service question base on servreral part ,professional part , personality part .finanlly ,they ask me give the referance and then let me go
Interview Questions
Negotiation Details
if the job has target to meet ,i always say i have self confident that i am the grate one ,but i also know that there have many difficults when you doing you job ,so i will try my best ,and i will better than other candidate
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at State Farm
Posted Jan 31, 2011
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Oct 2009 (took a day)
I applied to an online job site ad. I got a response e-mail and was invited in for an interview. It was very casual. Only the office manager was there, i did not meet the agent until 1 week after being hired. It was very easy. We basically reviewed my resume and I believe they checked my references. There was a background check, credit check and I was hired.
Interview Questions
Negotiation Details
Negotiate your salary if you have a good hand to play.
Other Details
The interview consisted of a 1:1 Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at State Farm
Posted Jun 14, 2010 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Jun 2010 in Orlando, FL (took 2 weeks)
Interviewed with the agent on the first interview. The interview was very conversational. Met for a 2nd interview and was offered employment. The 2nd interview took 2 weeks for the call back. The position was for sales as well as customer service. Commissions were good but base salary was very low.
Interview Questions
Reason for Declining
Salary was too low
Other Details
.
Helpful Interview?
Yes |
No
Inappropriate?
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