State Farm

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State Farm Customer Service Representative Interview Questions

Updated Feb 19, 2015
Updated Feb 19, 2015
35 Interview Reviews

Interview Experience

Interview Experience

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24%
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Getting an Interview

Getting an Interview

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Interview Difficulty

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Average

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35 Candidate Interview Reviews Back to all Interviews

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Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied through an employee referral – interviewed at State Farm in January 2015.

Interview Details

I thoroughly enjoyed working for mr. Sanders. My interview was mid day. Chip was very sincere. I was very nervous but after meeting him I relaxed. He was very professional.

Interview Questions
Accepted Offer
Neutral Experience
Average Interview

Other Interview Reviews for State Farm

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Buffalo, NY
    Anonymous Employee in Buffalo, NY
    Application Details

    I applied online. The process took 4+ weeksinterviewed at State Farm in January 2015.

    Interview Details

    Interviewed with independent agent and office manager on first interview. Also took cognitive reasoning test called Wonderlik. On second interview was interviewed by the rest of the staff. The company was very smooth flowing. I didn't have my P&C license but was willing to get it. They offered in the job training.

    Interview Questions
    • How would you handle the phones ringing and someone walking in the door?   Answer Question
    • What is your most proud accomplishment?   Answer Question
    Declined Offer
    Positive Experience
    Difficult Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at State Farm.

    Interview Details

    Applied online took a month, did phone interview. Interview was easy. interviewer was nice but direct to point. I look her up on linkeden before the call. Was offered the job on the spot. Great experience!

    Interview Questions
    • Why State Farm? Educational background? Several "tell me about a time" type questions.   Answer Question
    Negotiation Details
    Non negotiable set pay.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Stone Mountain, GA
    Anonymous Employee in Stone Mountain, GA
    Application Details

    I applied online – interviewed at State Farm in September 2014.

    Interview Details

    I applied online and got a response about a day or two later. Scheduled an interview for the next day. The store was a small store with 6 desk with only 3 people working. I had the interview with the manager. He asked basic interview questions.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
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  5. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Richardson, TX
    Anonymous Interview Candidate in Richardson, TX
    Application Details

    I applied online – interviewed at State Farm in May 2014.

    Interview Details

    Most of this process was online, testing, application, etc. Had 1 phone interview with live person, no in person interview. After interview, there was a few weeks delay so didn't think I had the job. then out of the blue they called and said I did.

    Interview Questions
    • Asked if I worked with undependable co workers, and what would I do. I shared that I did not work with undependable people at my former job.   View Answer
    Negotiation Details
    No negotiation, flat rate.
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    The usual interview questions

    Interview Questions
    Declined Offer
  7. 3 people found this helpful  

    Customer Service Representative Interview

    Anonymous Employee in Hendersonville, NC
    Anonymous Employee in Hendersonville, NC
    Application Details

    I applied in-person. The process took 3 daysinterviewed at State Farm in April 2014.

    Interview Details

    Interview was smooth and free of the usual "tell me about a time when.." kinds of questions. The agent focused squarely on the business and the role to be played. The information sought was intuitive yet the questions or statements leading into the conversation was unique to the agent's business model. I learned quite a bit from the interview and am blessed to have had the opportunity to sit for the CSR role.

    No Offer
    Positive Experience
    Easy Interview
  8. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at State Farm.

    Interview Details

    Interview was conducted over the phone. Asked the general questions and whether you read over the material provided before the interview. Very simple

    Interview Questions
    • Must read the material, other than that nothing was difficult to answer.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  9. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    interviewed at State Farm in March 2014.

    Interview Details

    It took three months for the interview

    Interview Questions
    • Name a time where you had to deal with a difficult customer   Answer Question
    Accepted Offer
    Average Interview
  10. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took a weekinterviewed at State Farm.

    Interview Details

    Well i'm just gone start from the Beginning my first step was a phone interview which was scheduled at 11:30 am but I my interviewer called me late. The guy who interviewed me was pretty straight forward and told me at the beginning of the phone interview to tell him a little about me, but he only wanted to hear stuff that would help me get a job. The questions were pretty typical interview questions, I think the only thing at scared him was when i was said something about going back to school. So if you get an interview with this company please don't mention going back to school unless your more specific on why, because most companies feel that if you go back to further your education your not going to be with the company long.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview

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