State Farm Customer Service Representative Interview Questions

Updated Aug 17, 2015
46 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Atlanta, GA
No Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at State Farm (Atlanta, GA) in August 2015.

Interview

The interview was easy. I was ask to explain the duties of my previous jobs. They told me about training and pay. The interviewer discuss duties of the job. They said they will get back with me.

Interview Questions

Other Interview Reviews for State Farm

  1.  

    Customer Service Representative Interview

    Anonymous Employee in South Suburban, IL
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at State Farm (South Suburban, IL) in August 2015.

    Interview

    Typical interview with agent; he reviewed the relevant experience on my resume, etc. Interviewer stated that job was 50% customer service by phone, and 50% phone/internet sales, which was fine, since my last position had been exactly like that. He seemed quite taken with what I had to offer. Then, the proceedings took a nasty turn; the agent said that before I'd get a second interview, that I'd "really, really" have to prove to him that I "wanted" the job. And, as I am female, and he is male, I was like, uh oh...but, what he asked me to do was to go out and find ten leads for auto quotes, and then report back to him when I was finished! And, I was like, um, I don't work for free, and, besides, you told me that this was an office job, and not door-to-door solicitation. And, that was the end of the interview...and of the hour I lost out of my life with this greedy jerk wasting my time.

    Interview Questions

    • Typical behavioral questions (ie., what would you do IF, etc.)   Answer Question
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Rochester, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at State Farm (Rochester, NY).

    Interview

    During the interview process I felt very relaxed. The employer was very nice and easy to speak with. The interview process was about an 1 hour long then I took a test on the computer for about 30 minutes.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at State Farm in March 2015.

    Interview

    I applied on Indeed. The agent sent me a questionnaire. I passed and proceeded with the interview process. I came in for a morning interview. Met with the agent first. After talking with the agent one on one. I later met the rest of the team.

    Interview Questions

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  5.  

    Customer Service Representative Interview

    Anonymous Employee in Phoenix, AZ
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a staffing agency. I interviewed at State Farm (Phoenix, AZ) in February 2015.

    Interview

    I applied for this position through a staffing company, I did not even know it was state farm at the time. I did not know until in arrived for my interview. When I got there I filled out some paper work and I had an interview with another person and two recruiters. One recruiter didn't even know they were doing interviews that day which is kind of unprofessional to state that you don't even know what's going on at your own job. It was supposed to be one on one but they decided to kills two birds with one stone I guess. The interview was easy they just asked us about our work experience and then told us about the the job. One recruiter was on the computer land the other was asking questions about our work experience. She said that I would probably be good for the banking department and would email us each an assessment. I think I got the assessment two days later. I know it wasn't the same day. After I took the assessment I never heard anything. Usually you get a phone or email no matter the results. At the interview, the recruiter said if I had any questions to contact her. I waited awhile before I did so and I asked her twice about my assessment. She never answered. Once I finally spoke with her about a month later, it was obvious she was annoyed. I was thrown off by her attitude and I forgot what questions I was going to ask. She said that the position was closed. I just said OK she hung up. It's totally fine if I did not score high enough on the assessment or was not picked for the job, or whatever the issue was. Although I'm sure I did because find I just toom the use type of test for a similar company and I received my results the same day. The recruiter even told me I did really well. It would have been great got this position because the one I just passed for is about an hour and a half away from my home. When I went to the state farm interview it only took me about 30 minutes. Overall, my main issue is that she never gave me my results who gives someone a test with no results ? It's just unprofessional to not do a follow up.

    Interview Questions

    • There weren't really any questions asked we just described our work experience and she described the position.   Answer Question
  6. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at State Farm in January 2015.

    Interview

    I thoroughly enjoyed working for mr. Sanders. My interview was mid day. Chip was very sincere. I was very nervous but after meeting him I relaxed. He was very professional.

    Interview Questions

    • What kind of experience do you have   1 Answer
  7.  

    Customer Service Representative Interview

    Anonymous Employee in Buffalo, NY
    Declined Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at State Farm (Buffalo, NY) in January 2015.

    Interview

    Interviewed with independent agent and office manager on first interview. Also took cognitive reasoning test called Wonderlik. On second interview was interviewed by the rest of the staff. The company was very smooth flowing. I didn't have my P&C license but was willing to get it. They offered in the job training.

    Interview Questions

    • How would you handle the phones ringing and someone walking in the door?   Answer Question
    • What is your most proud accomplishment?   Answer Question
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Dallas, TX
    Accepted Offer
    Negative Experience

    Application

    I applied online. The process took 2 weeks. I interviewed at State Farm (Dallas, TX) in January 2015.

    Interview

    It was a fairly easy interview, they just asked about your experience with customers. And the interviewer also went over a typical day in the life of a CSR

    Interview Questions

    • Describe a time when you had to help a difficult customer ?   Answer Question
  9. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at State Farm.

    Interview

    Applied online took a month, did phone interview. Interview was easy. interviewer was nice but direct to point. I look her up on linkeden before the call. Was offered the job on the spot. Great experience!

    Interview Questions

    • Why State Farm? Educational background? Several "tell me about a time" type questions.   Answer Question

    Negotiation

    Non negotiable set pay.

  10.  

    Customer Service Representative Interview

    Anonymous Employee in Stone Mountain, GA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at State Farm (Stone Mountain, GA) in September 2014.

    Interview

    I applied online and got a response about a day or two later. Scheduled an interview for the next day. The store was a small store with 6 desk with only 3 people working. I had the interview with the manager. He asked basic interview questions.

    Interview Questions

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