State Farm

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State Farm Customer Service Representative Interview Questions

Updated Dec 2, 2014
Updated Dec 2, 2014
30 Interview Reviews

Interview Experience

Interview Experience

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20%
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Getting an Interview

Getting an Interview

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7%

Interview Difficulty

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Average

Interview Difficulty

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1 person found this helpful  

Customer Service Representative Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

Went online, completed survey, got phone interview, declined in person interview.

Interview Questions
Reasons for Declining

Too little pay.

Declined Offer

Other Interview Reviews for State Farm

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Panel of four. In person.

    Interview Questions
    • Explain a situation where you weren't able to succeed.   Answer Question
    No Offer
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter – interviewed at State Farm.

    Interview Details

    I first saw the open position online and applied. I was then notified to take a few preliminary test. Two months later I received an Invite to interview by email with instructions to call a recruiter. I called the recruiter and she set me up for a phone interview for a month from the date of the call.

    Interview Questions
    No Offer
    Neutral Experience
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The usual interview questions

    Interview Questions
    Declined Offer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at State Farm.

    Interview Details

    I applied online and did a phone interview. Asked questions about how would handle a difficult customer, past experiences.

    Interview Questions
    Negotiation Details
    Be prepared to start on selected start date.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a dayinterviewed at State Farm in October 2009.

    Interview Details

    I applied to an online job site ad. I got a response e-mail and was invited in for an interview. It was very casual. Only the office manager was there, i did not meet the agent until 1 week after being hired. It was very easy. We basically reviewed my resume and I believe they checked my references. There was a background check, credit check and I was hired.

    Interview Questions
    • How will you be an asset to our company?   View Answer
    Negotiation Details
    Negotiate your salary if you have a good hand to play.
    Accepted Offer
    Neutral Experience
    Easy Interview
  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in North Salem, NH
    Anonymous Interview Candidate in North Salem, NH
    Application Details

    I applied through a staffing agency. The process took a dayinterviewed at State Farm in January 2012.

    Interview Details

    Interview process was very smooth and loved it.

    Interview Questions
    Negotiation Details
    N/A
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took a dayinterviewed at State Farm in August 2010.

    Interview Details

    Agent needed help and I was recommended by a mutual friend.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took a dayinterviewed at State Farm in August 2011.

    Interview Details

    I was not asked very many of the questions asked to other Glassdoor interviewees. The agent who interviewed me seemed really unprepared which made me feel more confident. It went well and I left thinking I had a good chance of getting the job. He gave me his business card and I sent a thank you. Then I never heard back. I was under the impression that he did not interview many people, and it left a bad taste in my mouth that they couldn't even send a "thanks, but no thanks" email. Oh well. The starting salary for these positions is way too low anyway.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
  10. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I applied through other source. The process took 2 weeksinterviewed at State Farm in June 2010.

    Interview Details

    Interviewed with the agent on the first interview. The interview was very conversational. Met for a 2nd interview and was offered employment. The 2nd interview took 2 weeks for the call back. The position was for sales as well as customer service. Commissions were good but base salary was very low.

    Interview Questions
    Reasons for Declining

    Salary was too low

    Declined Offer
    Positive Experience
    Easy Interview

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