State Farm
3.5 of 5 1,438 reviews
www.statefarm.com Bloomington, IL 5000+ Employees

State Farm Customer Service Representative Interview Questions & Reviews

Updated Jun 12, 2014
All Interviews Received Offers

Getting the Interview 

61%
19%
8%

Interview Experience 

76%
19%
4%

Interview Difficulty 

Average Difficulty
28 candidate interviews Back to all interview questions
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1 person found this helpful

Declined Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at State Farm

Interview Details – Went online, completed survey, got phone interview, declined in person interview.

Interview Question – None. Easy Peasy.   Answer Question

Reason for Declining – Too little pay.

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No Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at State Farm

Interview Details – Panel of four. In person.

Interview Question – Explain a situation where you weren't able to succeed.   Answer Question

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No Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

I applied through a recruiter and interviewed at State Farm.

Interview Details – I first saw the open position online and applied. I was then notified to take a few preliminary test. Two months later I received an Invite to interview by email with instructions to call a recruiter. I called the recruiter and she set me up for a phone interview for a month from the date of the call.

Interview Question – Havn't interviewed yet   Answer Question

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Declined Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at State Farm

Interview Details – The usual interview questions

Interview Question – Strengths weaknesses skills and abilities   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at State Farm.

Interview Details – I applied online and did a phone interview. Asked questions about how would handle a difficult customer, past experiences.

Interview Question – None   Answer Question

Negotiation Details – Be prepared to start on selected start date.

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Accepted Offer

Neutral Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative

The process took a day - interviewed at State Farm in October 2009.

Interview Details – I applied to an online job site ad. I got a response e-mail and was invited in for an interview. It was very casual. Only the office manager was there, i did not meet the agent until 1 week after being hired. It was very easy. We basically reviewed my resume and I believe they checked my references. There was a background check, credit check and I was hired.

Interview Question – How will you be an asset to our company?   View Answer

Negotiation Details – Negotiate your salary if you have a good hand to play.

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
North Salem, NH

I applied through a staffing agency and the process took a day - interviewed at State Farm in January 2012.

Interview Details – Interview process was very smooth and loved it.

Interview Questions

Negotiation Details – N/A

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative

I applied through other source and the process took a day - interviewed at State Farm in August 2010.

Interview Details – Agent needed help and I was recommended by a mutual friend.

Interview Question – Do you have a Property and Casualty license?   Answer Question

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No Offer

Neutral Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
New York, NY

I applied online and the process took a day - interviewed at State Farm in August 2011.

Interview Details – I was not asked very many of the questions asked to other Glassdoor interviewees. The agent who interviewed me seemed really unprepared which made me feel more confident. It went well and I left thinking I had a good chance of getting the job. He gave me his business card and I sent a thank you. Then I never heard back. I was under the impression that he did not interview many people, and it left a bad taste in my mouth that they couldn't even send a "thanks, but no thanks" email. Oh well. The starting salary for these positions is way too low anyway.

Interview Question – Why do you want to work for State Farm   Answer Question

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1 person found this helpful

Declined Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Orlando, FL

I applied through other source and the process took 2 weeks - interviewed at State Farm in June 2010.

Interview Details – Interviewed with the agent on the first interview. The interview was very conversational. Met for a 2nd interview and was offered employment. The 2nd interview took 2 weeks for the call back. The position was for sales as well as customer service. Commissions were good but base salary was very low.

Interview Question – Why are you seeking employment?   View Answer

Reason for Declining – Salary was too low

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Glassdoor is your free inside look at State Farm Customer Service Representative interview questions and advice. All 28 interview reviews posted anonymously by State Farm employees and interview candidates.