State Farm Underwriting Service Assistant Interview Questions & Reviews
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Underwriting Service Assistant Interview (Positive Experience; Difficult Interview)
I applied online and the process took 2 months - interviewed at State Farm.
Interview Details – Applied online, my first interview was supposed to be a 1:1 but there was a training manager who joined, I did not receive that position someone who transferred from another dept got it, I applied again and got a call back, came in for computer testing (basic math/computer/personality questions & the second test was wearing headset taking an order and answering questions) I didn't even have to take last test because I scored so well on first two. Got called back for a group interview with 3 managers, flowed nicely, it was laid back, managers were cracking jokes, they all asked a couple questions and had me do one division question, thankfully I got it right! Applied in December, Interview in January, got the job and started in February.
Interview Question – Tell us about a time when you were dealing with a demanding job and how did you make sure you got all your work done when you have more work coming in and leftover work.
Tell me about yourself (prepare for this one always a great intro sets the tone)
Think about a time you were unsatisfied with your work, describe what you were doing and any actions you took to improve it.
Dealing with difficult customers or situations.
Tell me about a time you had to say "No" to someone. Answer Question
Negotiation Details – No negotiation available for this position at the time of employment.
Underwriting Service Assistant Interview (Positive Experience; Easy Interview)
I applied online and the process took 4 months - interviewed at State Farm.
Interview Details – I applied for a couple positions, and received an email requesting that I take an online test. The test was fun--some analytical questions, some data entry stuff--and wasn't a bunch of that "are you a sociopath" stuff. A little while later I got an email saying I "scored competitively" on the test and would be contacted further if selected for an interview. About a month after my initial application, I got an email to schedule an interview for a month in the future--so two months after I applied. The email included helpful stuff like a detailed job description and information about the type of questions they planned to ask. At the interview, there was a short presentation with three other interviewees, giving more details about the position, and then we split off with individual interviewers. The woman I interviewed with was really nice, and did her best to make it a positive experience for both of us. Afterward, I was taken to a room to wait for a while. My guess is that "yes" candidates were taken to the "holding cell" (where we talked to a current employee, who was also super nice; she told us about continuing education and her experience with advancement) and "no" candidates were thanked and sent on their way. Then we were taken to talk to a guy from HR, who told us we were going to receive a provisional job offer. He also gave us a bunch of information about benefits and what to expect from our first few days. The only frustrating part about the process was how long it took--two months from application to interview, then two more months before the job's start date.
Interview Question – I didn't really have any difficult questions, so I don't have anything helpful to say here. Sorry! Just typical interview stuff. Answer Question
Underwriter's Service Assistant Interview (Positive Experience; Easy Interview)
I applied online and the process took 4+ weeks - interviewed at State Farm in September 2013.
Interview Details – I applied online to a several different jobs on the State Farm website and got several rejection emails. A few weeks later I got an email with a link to a skills test. The test included data entry and typing, and there was a personality questionnaire as well. After a few more weeks, I got an email requesting that I schedule a phone interview for the underwriter's service assistant position, so I did. At the time of the scheduled interview, the lady I scheduled the interview with called me and asked me basic questions "Tell me about yourself," and "Why do you want to work for State Farm." The rest of the questions were geared toward gauging my work ethic, customer service background, and problem solving abilities. She was very easy to talk to and the interview experience was pleasant. When she finished asking her questions, she asked if I had any questions. After she answered my questions, she told me what the salary would be and whether I would be willing to go to work. I said yes, and she I'd be getting an email regarding drug testing and a background check. The next day I got two emails from this 3rd party called HireRight, filled out my background check paperwork, and scheduled a drug test. State Farm sent a contingent offer email with more information for me. At the end of the next week, I started getting nervous and emailed the person who sent the contingent email asking if everything was ok, and she told me that it was, and that I would get an official offer by a certain date, and my start date would be November 11. Time between getting the interview scheduled and my start date: over a month.
Interview Question – "What new policy or procedure have you had to implement at a previous job, and how did you adapt to it?" View Answers (3)
Negotiation Details – I was too giddy that I got the job to bother negotiating. I guess I could have tried to when she said, "Your hours will be 40/week, and starting salary will be $XX,XXX, would you be willing to accept this offer?" but I can't tell you whether or not that's the thing to do.
Underwriting Service Assistant Interview (Negative Experience; Average Interview)
I applied online - interviewed at State Farm in July 2012.
Interview Details – I first took all the test required on the computer. Received a phone call from a lady that had a few questions and told me that a gentleman would call me for a phone interview at a certain time on the following Tuesday. Tuesday came and the phone call was late and he the gentleman act as if he knew nothing about the job and was reading everything from script. By the way the guy that called was from another state.
Interview Question – In general the questions were normal interview questions but he would ask the question and then cough and sneeze in my ear with no manners which so ever. View Answer
Underwriting Service Assistant Interview (Neutral Experience; Average Interview)
The process took 4 weeks - interviewed at State Farm in May 2012.
Interview Details – I had already had a phone interview and typing skills test for another position that I wasn't hired for. I was interviewed by four people at once and think I did pretty well. The four people were looking to fill fifteen positions in their various departments, and I am still waiting to hear back.
Interview Question – Talk about a time with a difficult customer Answer Question
Underwriting Service Assistant Interview (Positive Experience; Average Interview)
I applied online and the process took a day - interviewed at State Farm in January 2011.
Interview Details – I applied online for Underwriter Assistant and Claims processor. The first step was a personality and typing test that took approximately 2 hours total. Once the passing results were received (same day) I was scheduled for the "interview" which ultimately was 1 on 1 with a recruiter in HR. The recruiter stated he would recommend me for a manager's interview. The following week I interviewed with 3 panel members of management from underwriting. They then recommended a Claims interview. I returned later the same week to interview with 2 claims managers. I received a conditional job offer pending the background. After the drug test but during the time lexis nexis was conducting my background investigation, HR called requesting that I return to state farm for another test as the last interviewers recommended me for a professional position. The jury is still out on this...
Interview Question – How have you handled team members who are unproductive? Answer Question
Underwriting Service Assistant Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at State Farm in February 2010.
Interview Details – Panel interview with three managers as well as another service assistant. Questions ranged from my expectations of the proposed position to my thoughts regarding my previous employer. Preparations included reviewing different products offered on the company web site, as well as searching the web for additional information that might be relevant (similar positions in different companies). Company background was also very helpful: philosophy, goals, aspirations, ect.
Interview Question – Have you ever been in a position where your management was incorrect given the current information? What did you do? Answer Question
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