Sterling Jewelers Interview Questions

Updated Sep 2, 2014
Updated Sep 2, 2014
62 Interview Reviews

Interview Experience

Interview Experience

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22%
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Getting an Interview

Getting an Interview

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Candidate Interview Reviews

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  1.  

    Sales Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Sterling Jewelers.

    Interview Details

    Currently there is an online test that you take pre-interview to get screened out and to preview the job responsibility's.
    At the interview stage the usual psychological questions for sales. How would you respond in an escalated customer service situation. How well do you take rejection and overcome "No".
    They may interview you 2-3 times at different locations.

    Interview Questions
    • they may make you "sell" them a pen, or talk about the charity be really excited.   Answer Question
    Negotiation Details
    No negotiation, it is what it is.
    Accepted Offer
    Neutral Experience
    Easy Interview
  2.  

    Office Assistant Interview

    Anonymous Interview Candidate  in  Saint Cloud, MN
    Anonymous Interview Candidate in Saint Cloud, MN
    Application Details

    I applied online. The process took 2+ weeks - interviewed at Sterling Jewelers in August 2010.

    Interview Details

    I applied in person with a paper application but the company has since gone paperless. The application is pretty straightforward but the ensuing tests are time consuming. There are tests that are meant to determine your personality type as well as ethics and integrity, which determine whether your are interviewed or not. You are then interviewed by the assistant manager and then the manager of whichever store you are applying to. If you're applying to the company in general, you will be contacted by which ever manager has openings available in the area. I would recommend specifying a location to improve your chances of being contacted if you know a position is available. Call the store first to inquire, if they confirm availability it's good to go in and introduce yourself to the manager so he/she can put a face to a name.

    Interview Questions
    • Would you take a pen home from work for personal use?   View Answer
    Negotiation Details
    At the time I didn't negotiate because they offered what I asked for, but I soon learned that the stores don't have very much power to negotiate pay because they are all corporate (as opposed to franchise locations). Do not expect much room for bargaining. Pay is pretty standard, despite previous experience in some cases. My college degree earned while employed there did not qualify me for a raise since their compensation is all based on performance.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeks - interviewed at Sterling Jewelers in June 2014.

    Interview Details

    Had face to face interview which took about 20 minutes, about an hour after I left I received a phone call that I was going to be setting up a 2nd interview which was a phone interview. The phone interview took about 15 minutes or less.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
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    Account Representative Interview

    Anonymous Interview Candidate  in  Fairlawn, OH
    Anonymous Interview Candidate in Fairlawn, OH
    Application Details

    I applied online. The process took 3 days - interviewed at Sterling Jewelers in June 2014.

    Interview Details

    I applied on their website and was called the next day. They asked me about my customer service and collections experience, and then was offered an interview at their headquarters. The recruiter also essentially asked me to give them all of the information from my resume over the phone, which I found strange.

    When I arrived at the interview, there was a lot of confusion as to which side of the building was the main entrance and how to get through the doors. They gave me very poor instructions for getting past their partially-automated security, and an incorrect name for the interviewer, which made it difficult to print the badge required to enter the building. My interviewer was very nice, and I noted that the employees were allowed to dress in casual-wear. The interviewer explained that their collections department is split into 3 groups--30 days, 60 days and 90 days, with pay at $11/hr in the 30-day group and 12.83 in the 90-day group. She also mentioned some healthy team competitions and games which actually sounded pretty fun!

    The interview went well, and I was asked if I would like to move forward with a second interview while there. I agreed, and was directed to another building to meet with a different interviewer. I was also given the wrong name for the second interviewer, but it didn't cause a problem at the 2nd building since I already had a badge printed. In the 2nd interview, I was asked about ethical concerns--drug & alcohol usage, employment history/reasons for leaving, what your managers would say about you, criminal history, driving record, etc. Despite the fact that this is not a driving role, driving record (at-fault accidents and frequent speeding tickets) does affect your eligibility for this position. I wish I'd been given that information up front, but the interviewer told me to attempt the background check and drug test anyway. Then, they sent me another ethics quiz and a job emulator/skills test that together took another hour. They said their background checks take around 2 weeks, and it's only been a few days, so I haven't heard back yet. All of this is WITHOUT an official offer, so recognize that you have some hoops to jump through with no guarantees.

    Sterling seems like a nice place to work with decent benefits, but they need to work out the kinks in their interview process so they don't come off as disorganized to good applicants. Both interviewers seemed as nervous as I was, and probably got short notice that they would be conducting interviews. Someone even commented on it in the elevator... that said, from the outside, it seems like a place with high goals but nice perks for good workers.

    Interview Questions
    • Name 5 qualities of your ideal job, a few "tell me about a time when..." STAR questions.   View Answer
    No Offer
    Negative Experience
    Average Interview
  6.  

    Store Manager Interview

    Anonymous Interview Candidate  in  South Burlington, VT
    Anonymous Interview Candidate in South Burlington, VT
    Application Details

    I applied in-person. The process took 1+ week - interviewed at Sterling Jewelers in October 2013.

    Interview Details

    I posted my interest in promotion several years ago. I have been contacted several times with the request to move which was mutually decided to be a poor choice for me. When my own location opened up, I interviewed three times over the phone. Once with my district manager and twice with my Regional Vice President. My VP asked me to put together a growth plan should I be given the position. I wrote out a three page action plan, it was reviewed and I was asked to adjust it on several points.

    Interview Questions
    • Most unexpected was "What does it take to work for you?" She was asking where my passions lay as a manager to a team of 10 to 15 people. She wanted to know what my non negotiable were and where I placed my personal focus.   View Answer
    Negotiation Details
    There was one offer given and it exceeded my expectation. I was in a knowledgeable position regarding my peer's salary and would not have been given a second offer had I negotiated for more.
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4+ weeks - interviewed at Sterling Jewelers in February 2012.

    Interview Details

    I was referred by an associate who felt I would be a great fit. I gave her my information and the manager called me within days. We set up the interview. I had to take an assessment test. Within a month I had the job.

    Interview Questions
    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Sales Associate Interview

    Anonymous Interview Candidate  in  Rotterdam, NY
    Anonymous Interview Candidate in Rotterdam, NY
    Application Details

    I applied online. The process took 5 days - interviewed at Sterling Jewelers in June 2013.

    Interview Details

    There is a long online application process. It takes an hour to fill everything out. Need at least 5 legitimate references, and at least 3 years of high end retail experience. There is an easy assessment test, 2 interviews with two different managers and your hired.

    Interview Questions
    • None, your typical run of the mill questions, like sell this pen...   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  9.  

    Full Time Sales Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 months - interviewed at Sterling Jewelers.

    Interview Details

    Will call you for an interview, and you will go through a 1st and 2nd interview, then for your 3rd interview you will meet with the district manager wherever they are that day in the district, and you could drive up to 2 hours for your interview.

    Interview Questions
    • You will have to sell the district manager something, either a pen or another nearby object.   Answer Question
    Negotiation Details
    no negotiation, they use a pay calculator based on your experience and sales performance if applicable
    Accepted Offer
  10.  

    Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 months - interviewed at Sterling Jewelers.

    Interview Details

    You have to take an online test, after awhile you do a quick phone convo and the a one on one interview, be prepared to try and sell anything(pen, stapler). A possible second interview after that.

    Interview Questions
    • just try to be honest and do research so you can ask questions as well.   Answer Question
    Negotiation Details
    they calculate your pay by experience and other factors more knowledge more pay.
    Accepted Offer
    Positive Experience
    Easy Interview
  11.  

    Sales Associate Interview

    Anonymous Interview Candidate  in  Salt Lake City, UT
    Anonymous Interview Candidate in Salt Lake City, UT
    Interview Details

    They give you two interviews. The second one you will be asked to sell a pen.

    Interview Questions
    Negotiation Details
    They do a wage engine you have no say.
    Accepted Offer
    Easy Interview

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