Sterling Jewelers Interview Questions & Reviews
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Updated May 25, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 18 ratings 
“Easy” Interview
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Interview Experience [?] Based on 18 ratings
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| 1–10 of 18 Sterling Jewelers Interviews | Sort by |
Part Time Sales at Sterling Jewelers
Posted May 25, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2008 (took 1 week)
the interview consisted of a 1:1 conversation with the manager, which was fairly generic and took place in the mall. The sales staff at the store were professional and the store was clean and inviting.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sterling Jewelers
Posted May 21, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 (took 1 week)
Always go to the location you want to work in and see if they have any openings. Speak with the manager if you can. You will have to do two different test on-line from home, and once passed, a 1:1 interview. Bring any documents with you that show how good of a sales person you were at your last job.
Interview Questions
Negotiation Details
Not really that much room.
Other Details
The interview consisted of a Personality Test, a Skills Test and a 1:1 Interview.
More Sterling Jewelers Sales Associate Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sterling Jewelers
Posted May 2, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 (took 4+ weeks)
walked in; were hiring; filled out app
background check
skills, personality and 'likelihood to steal' tests
interview with manager
panel interview
offer letter
Interview Questions
Negotiation Details
no negotiations
Other Details
I applied In-Person and the interview consisted of a Background Check, a Personality Test, a Skills Test, an IQ/Intelligence Test, a Group/Panel Interview, a 1:1 Interview and a Phone Interview.
More Sterling Jewelers Sales Associate Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Assistant Manager at Sterling Jewelers
Posted Apr 16, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Declined Offer
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Interviewed Mar 2012 in Raleigh, NC (took a day)
I had a one on one interview with the store manager of the store I was interviewing for. Kay Jewelers promotes from within so I had already been working for Kay for almost 2 years when I had this interview. They ask questions about managing, delegating, sterling selling system, and coaching.
Interview Questions
Reason for Declining
Location was too far from home.
Other Details
The interview consisted of a 1:1 Interview.
More Sterling Jewelers Assistant Manager Interviews
Helpful Interview?
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No
Inappropriate?
Assistant General Manager at Sterling Jewelers
Posted Jan 8, 2012
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 in Burlington, MA (took 3 days)
I was contacted by the DM- straight forward guy from the south, and he asked me to meet an AGM at a nearby location. The first interview took place at a store location in NH. The interview was conducted by a rather pre-occupied GM - friendly smile that seemed painted on at times. She sat with me and asked me the general interview questions including past experiences. She asked if I would have time to do some testing for the position. I accepted not knowing the testing would take 2 hours. The interview took approximately 4 hours which I had not planned on. I became a bit uncomfortable, but remained polite and agreeable.
She took much time trying to convince both of us that I was the perfect "fit" for the job.
Within 1 week the SM contacted me and we made arrangements for an interview with the DM and the AGM I would be working with. I should have gone with my first instinct that my new AGM had his own agenda behind his deceiving smile.
Interview Questions
Negotiation Details
The process was somewhat vague. There was an outlined form of salaries an bonuses that would basically reveal to me how much more money the GM would make than myself. However, once the blanks were filled in, there was a planned monthly bonus that looked promising and of course benefits to go along with that.
This was certainly a new interview process experience.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sterling Jewelers
Posted Sep 30, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Sep 2011 in Clackamas, OR (took 2 weeks)
My first interview was a quick interview talking about my background. My second interview was over an hour late and the interviewer chewed blue gum throughout the entire interview.
Interview Questions
Reason for Declining
Could not meet my income requirements.
Other Details
The interview consisted of a Personality Test, a Skills Test and a 1:1 Interview.
More Sterling Jewelers Sales Associate Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Sales at Sterling Jewelers
Posted Aug 24, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 in Boardman, OH (took a day)
Applied in person for a Sales Associate position and the Manager offered an interview with the District Manager for a MIW (Manager In Waiting) position. Very positive staff and environment at this store--which is why I applied in the first place.
Interview Questions
Negotiation Details
Have not begun this phase yet as I'm expecting to meet with the DM.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sterling Jewelers
Posted Jul 28, 2011
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2.0
Easy Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Jul 2011 in Albany, NY (took a day)
Extremely unprofessional and insulting interview process. The interviewer called me to arrange a time, and I appeared my usual ten minutes early, wearing a business suit. The store was staffed by very young women, busts bursting out of their tops, bra straps showing, layered on makeup, Frederick's of Hollywood shoes - extremely unprofessional, urban casual chicky-babe attire. None of them acknowledged me when I walked in, even though I could have been a customer.
The interviewer acted like this was an enormous pain to her, and said we'd do the interview "upstairs". She didn't introduce herself or so much as offer a handshake. She took me to the mall food court at noon, during school summer vacation. The place was full of people, including screaming kids running around. She sat me at a filthy table smeared with ketchup and proceeded to read the interview questions off of a sheet of paper, acting bored and not paying attention to my answers. She said nothing about jewelry and didn't seem interested in my experience and only talked about the various sales goals that associates have to meet, including the requirement that the associate open one credit account for every shift they work. She didn't ask me if I had any questions and didn't probe on any of the questions she asked - just read them off a paper and made single word notes as to my answers. She told me to fill out a personality test online and that then they would place me in a store as a sales associate.
Then the interviewer just got up and walked away, muttering something about "nice to have met you." She went over to a Belden Jewelers (owned by the same company that owns Kay Jewelers) and started talking and giggling with the sales people working in there.
I have an extensive background in jewelry sales and design. The interviewer did not ask me one question pertinent to the jewelry trade - not about gold, not about diamonds, nothing. When I tried to bring these topics up, my impression was that she really didn't know anything about them. I may as well have been interviewing for a job at Walmart. My main impression is that the company only cares about opening credit accounts and that they hire immature kids, because they only pay minimum wage and a pretty sad commission. I saw the staff ignoring customers that walked in while they chatted. Overall the atmosphere was completely unprofessional, the store was grungy with dirty carpet and fingerprints on the glass display cases and the sales staff and the person who interviewed me (I guess she was a manager, though she didn't let me know her position, or even give me her name) all acted like I was beneath them.
I have been on a lot of job interviews, but I think this was the most unprofessional and insulting one I have ever been on. The idea that a good place to interview anyone is in a mall food court at noon is mind-boggling. The noise level was awful, it was terribly hot and the smell was nauseating. Perhaps there wasn't a room available in the store itself, but we could have sat elsewhere in the mall, where it wasn't so noisy, hot and smelly. It was actually difficult for us to hear each other speak, not that this interviewer was really paying any attention to anything I had to say.
My impression of the company culture is that it's very much like all retail these days - the emphasis is on selling people far more than they want or need, including credit accounts with ridiculously high interest rates. Meanwhile, the people who they want to do this sort of marginally unethical selling are paid next to nothing and put under continual pressure to meet unrealistic sales goals. The morale I saw displayed in this particular Kay Jeweler couldn't have been much lower. The people seemed listless and unhappy, and couldn't care enough to acknowledge me or several other people who walked in as potential customers. The interviewer acted listless, disinterested and bored. She kept emphasizing the sales goals and need to sell one credit account per shift worked, and the fact that if you didn't meet these goals, you would lose your job. Not a company culture I could recommend to anyone. It's one thing to have sales goals and to offer credit accounts, but it's obvious that the big moneymaker for this company is the credit account interest.
My impression is that this company would hire anyone with any retail sales experience. It's a shame, because the atmosphere of the store was terrible - like walking into one of those teenager boutiques where the staff just curl their lips at you if you're over twenty-five and don't live up to their impression of "cool". A far cry from how fine jewelry stores used to be run.
Interview Questions
Reason for Declining
This should be obvious - if this is how they treat a job applicant, how do they treat the employees? I have plenty of stress to cope with without working in a company where everyone is miserable, bored and constantly harried to sell credit accounts to people who don't want them. I know retail stinks, but it stinks even more nowadays. Any company that allows someone to be treated like this in an interview is a company to stay away from - I've been in the workforce long enough to know when to decline an offer.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
More Sterling Jewelers Sales Associate Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sterling Jewelers
Posted Jun 2, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed May 2011 in Toledo, OH (took 2 weeks)
two interviews with 2 managers
Interview Questions
Other Details
I Applied Online and the interview consisted of a Personality Test and a 1:1 Interview.
More Sterling Jewelers Sales Associate Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sterling Jewelers
Posted Mar 20, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Feb 2009 in Parma, OH (took 4 weeks)
I filled out an application online. Then I was called for an interview. At first I was interviewed by store manager A. Store manager A just read some stuff to me from the employee handbook about the store I was applying to work for. Then I went home and waited. In another week I was called by Store Manager B. Store Manager B was from a different store. This manager interviewed me for interview number 2. I then got called in another week for interview number 3. I interviewed with the assistant manager from store number 2. Then (get the picture?) I got to take some online tests about integrity and personality. The forth interview and fifth interview were by the store manager 1 and store manager 1 assistant manager.
So after 5 interviews I got a seasonal job with Sterling Jewelers.
Interview Questions
Reason for Declining
They were paying me minimum wage to know all that stuff about jewelry and be able to sell expensive pieces that I knew they were making money off of. I'd make more flipping burgers and not knowing so much.
Other Details
The interview consisted of a Background Check, a Personality Test and a 1:1 Interview.
More Sterling Jewelers Sales Associate Interviews
Helpful Interview?
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No
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