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SunTrust Financial Services Representative Interview Questions & Reviews

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Web: www.suntrust.com | HQ: Atlanta, GA

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Updated May 12, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 20 ratings

2.6

“Easy” Interview

Interview Experience [?] Based on 20 ratings

Positive	65%
Neutral	35%
Negative	0%

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1–10 of 20 SunTrust Interviews

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3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jun 2011 in Kennesaw, GA (took 1 week)

I was happy to get a quick response on my application .
I got an email and a recruiter called me and asked some questions, tested my Spanish level and set up appointments for interviewing on different branches.

Interview Questions

How far did you go to please a client?

Answer Question

Can you sell me this "pen"?

Answer Question

Other Details

I got the interview through an Employee Referral and the interview consisted of a Background Check, a Drug Test, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Sep 2010 in Rome, GA (took 5 days)

Completed application online. Pretty standard for the industry. Was surprised there was not much to the "personality test". Received a call from HR rep a few days later. Phone interview was VERY easy. They want to hear you say "uncover needs".

Had interview at branch with manager. It was more of a "If I like you personally" interview. I felt like I got the job because the conversation went well on a personal level. He did ask a few questions about if I thought their goals were attainable.

Simple interview all things considered. Was surprised at the lack of behavioral questions.

Interview Questions

What do you think of this X dollar deposit goal?

View Answers (1)

Are you comfortable competing with others

View Answers (1)

Negotiation Details

Was offered a pretty good deal. Offer seems to be based off of what you were making before.

Other Details

The interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Aug 2010 (took 1 week)

After a phone interview, I had a1:1 interview. Recruiter was very pleasant and professional, questions were straight forward and sensible. The position I applied for was already filled and the recruiter told me that there is a similar job opening in a near by location. I was told on the spot that she wanted me to move forward to the interview with the hiring manager. One day after the interview with the manager I received an offer. Everything was fast and efficient. I was treated with dignity.

Interview Questions

I do not remember a specific question. It was over a year ago. There was nothing unexpected.

Answer Question

Other Details

The interview consisted of a Background Check, a Drug Test, a Skills Test, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jul 2011 (took 3 weeks)

after online application it took almost 2 weeks to hear anything back. I figured I didn't even make the interview process. I then received a call from a recruiter who asked a lot of different personality/sales questions. When the phone interview was complete 2 days later I got the call to interview with the area manager. That interview took approximately 1 hour. I received a call about a week later with a job offer.

Interview Questions

what do you like the most about your current job?

View Answers (1)

Other Details

I Applied Online and the interview consisted of a Background Check, a Drug Test, a Personality Test, a Skills Test, a Presentation, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Aug 2011 in Charleston, SC (took 1 week)

Recruiter (phone), Hiring manager (4 days later), Area Manager (3 days later). Skill set, expectations, info about company. All very pleasant, professional, not many questions but could be because of my banking background.

Interview Questions

At the end of the day with 20 minutes left, what would you do if you hadn't been very successful that day?

View Answers (1)

Negotiation Details

I put my cards on the table with the recruiter, what I was looking for and what I feel I'm worth. I gave a range that I was comfortable with. After the interviews, offer was a little above my highest range.

Other Details

The interview consisted of a Background Check, a Drug Test, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Jul 2011 in Saint Petersburg, FL (took 5 days)

Initially, I received a voicemail informing me that I had missed a scheduled phone interview that morning. This was a bit confusing in that I had had no contact, phone or otherwise, with anyone from Suntrust to schedule said interview. A new phone interview was scheduled for the following Monday, and ultimately went well.

Moving on to the 1:1 interview. The Branch Manager was running 30 minutes late, and was a bit distracted during the meeting by outside forces. She needed to deal with situations in the branch throughout the interview, causing an hour long interview to be stretched into two hours. All in all, good feelings were felt upon completion, but due to so many candidates, they have not yet made a decision. I'm getting very close to considering it a wash as it has been almost 2 weeks.

Interview Questions

What would you tell a customer if they requested a service or product not available at Suntrust?

View Answers (1)

Other Details

I got the interview through a Recruiter and the interview consisted of a Background Check, a Personality Test, a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Jan 2009 (took 3 weeks)

it was fairy easy. did phone interview with hr staff first. After the phone interview hr staff called me back about a day or two days later that the branch manager wants to do a one on one interview. They asked me to come about two or three days later. did the one on one, it was pretty easy, general. within few days they called me and offered the job.

Interview Questions

tell me about your job experience?

Answer Question

Other Details

The interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jun 2011 (took 5 weeks)

I initially interviewed for a teller position on the phone with an HR representative. Two days later, I received a phone call to set up a face-to-face interview, which ended up being with the branch manager and assistant branch manager. A week later, I was called in for another interview, this time with the assistant branch manager and the lead teller. A few days later, I was contacted by an HR representative who told me that the teller position was mine if I wanted it, but SunTrust wanted to offer me a position as a Financial Services Representative. While it was a lengthy process, I am very pleasantly surprised that the company took the time to get to know me and my qualifications and valued my abilities to the point of offering me a better position.

Interview Questions

Did you ever have an dissatisfied/angry customer, and how did you resolve the situation?

Answer Question

In your past experience, how did you go about selling a product to a customer?

Answer Question

Negotiation Details

In this job market, negotiation isn't really advisable. Besides, SunTrust seems to have some really good benefits.

Other Details

The interview consisted of a Group/Panel Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Aug 2010 in Gainesville, FL (took 2 days)

I applied online, and received a phone call a few days later asking if they could schedule me for a phone interview the next day. Phone interview was pretty easy. She then called back the next day and scheduled me for a one on one interview with the bank manager.

The person interview was very relaxed and standard. They told me exactly what they would expect and answered every question I had.

I'm convinced I didn't get the job because it ended up my school schedule was going to end up conflicting a little.

Interview Questions

What is your greatest weakness?

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview and a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Mar 2011 (took 3 weeks)

Applied on-line, telephone call from hiring recruiter within 2 hours. Scheduled interview with branch manager. Good interview. Friendly Manager. Currently wating for the Area Manager to call me for an interview. Apparently the Area Manager needs to approve who the Branch Managers want to hire and at what salary etc. Called Branch Manager once to follow up and emailed once for a follow up. Typical interview questions.