SunTrust

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SunTrust Financial Services Representative Interview Questions

23 Interview Reviews

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Financial Services Representative Interview

Anonymous Interview Candidate in Raleigh, NC
Anonymous Interview Candidate in Raleigh, NC
Application Details

I applied online. The process took a dayinterviewed at SunTrust in January 2009.

Interview Details

I was first contacted by the recruiter. We did a phone interview and afterwards I was told my information will be forwarded to the hiring manager. I was in process of applying to other job opportunities where I currently worked. So, I was not to worried about the time frame in which I would receive a follow up call. Well, after a couple of weeks I received a call from the recruiter and we scheduled an face-to-face interview. I went to the interview and everything went well. I was very happy the interview I was even introduced to the project manager of the region. Another couple of weeks passed by, and I had almost ruled out the job. However, the very next day I received a call from the recruiter stating that they will love to move on with the hiring process. The next day I took the drug test and submitted my fingerprints. I received my offer letter by email and was set to start at the beginning of the next month (since we had to factor in my two week notice).

Interview Questions
  • Name a time where you had to deal with a irrate customer?   Answer Question
Negotiation Details
I did not negotiate for a higher salary.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for SunTrust

  1.  

    Financial Service Representative Interview

    Anonymous Interview Candidate in Memphis, TN
    Anonymous Interview Candidate in Memphis, TN
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at SunTrust in October 2008.

    Interview Details

    I applied online and submitted info b/c i was referred by an employee. I first had an interview with the HR person. Then she called up the branch where the part time position was open. Drove straight over to branch where i was interviewed for partime representative at an instore location. I should have known that this position was going to be wacko because the other associates were peering into the office as i interviewed. SOOOO ghetto. anywho.. i needed the job so i took it! was hired basically on the spot. Sent a thank you note via email to branch manger and hr manager that i interviewed right after.

    Interview Questions
    • how would you say your customer service experience is overall?   Answer Question
    Negotiation Details
    there was really no negiating since i did not have previous sales experience..
    Accepted Offer
    Neutral Experience
    Easy Interview
  2.  

    Financial Service Representative Interview

    Anonymous Interview Candidate in Charleston, SC
    Anonymous Interview Candidate in Charleston, SC
    Application Details

    I applied online. The process took 2 weeksinterviewed at SunTrust in June 2008.

    Interview Details

    Basic hypothetical sales questions.

    Interview Questions
    Negotiation Details
    No salary negotiation. Either accepted or declined offer.
    Accepted Offer
    Neutral Experience
    Average Interview
  3.  

    Financial Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at SunTrust in July 2011.

    Interview Details

    after online application it took almost 2 weeks to hear anything back. I figured I didn't even make the interview process. I then received a call from a recruiter who asked a lot of different personality/sales questions. When the phone interview was complete 2 days later I got the call to interview with the area manager. That interview took approximately 1 hour. I received a call about a week later with a job offer.

    Interview Questions
    • what do you like the most about your current job?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Financial Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 5 weeksinterviewed at SunTrust in June 2011.

    Interview Details

    I initially interviewed for a teller position on the phone with an HR representative. Two days later, I received a phone call to set up a face-to-face interview, which ended up being with the branch manager and assistant branch manager. A week later, I was called in for another interview, this time with the assistant branch manager and the lead teller. A few days later, I was contacted by an HR representative who told me that the teller position was mine if I wanted it, but SunTrust wanted to offer me a position as a Financial Services Representative. While it was a lengthy process, I am very pleasantly surprised that the company took the time to get to know me and my qualifications and valued my abilities to the point of offering me a better position.

    Interview Questions
    • Did you ever have an dissatisfied/angry customer, and how did you resolve the situation?   Answer Question
    • In your past experience, how did you go about selling a product to a customer?   Answer Question
    Negotiation Details
    In this job market, negotiation isn't really advisable. Besides, SunTrust seems to have some really good benefits.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Financial Services Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 3 weeksinterviewed at SunTrust in March 2011.

    Interview Details

    Applied on-line, telephone call from hiring recruiter within 2 hours. Scheduled interview with branch manager. Good interview. Friendly Manager. Currently wating for the Area Manager to call me for an interview. Apparently the Area Manager needs to approve who the Branch Managers want to hire and at what salary etc. Called Branch Manager once to follow up and emailed once for a follow up. Typical interview questions.

    Interview Questions
    • How would you handle and irrate customer?   View Answer
    • What dollar amount of sales goals did you reach in the past?   Answer Question
    No Offer
    Positive Experience
    Average Interview
  7.  

    Financial Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at SunTrust in February 2011.

    Interview Details

    I had a phone interview with the recruiter who scheduled an interview with the Branch Manager. Before leaving the interview, the Branch Manager scheduled an interview with the Area Manager for the next day. After interviewing with the Area Manager I was called by the recruiter 2 hours later with an offer.

    Interview Questions
    Negotiation Details
    Negotation was an option but the salary offered was very generous and I accepted.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Financial Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a weekinterviewed at SunTrust in August 2010.

    Interview Details

    After a phone interview, I had a1:1 interview. Recruiter was very pleasant and professional, questions were straight forward and sensible. The position I applied for was already filled and the recruiter told me that there is a similar job opening in a near by location. I was told on the spot that she wanted me to move forward to the interview with the hiring manager. One day after the interview with the manager I received an offer. Everything was fast and efficient. I was treated with dignity.

    Interview Questions
    • I do not remember a specific question. It was over a year ago. There was nothing unexpected.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Financial Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 5 daysinterviewed at SunTrust in February 2010.

    Interview Details

    I was an internal candidate for another position. when first employed with the company I walked into a local branch with my resume and requested an interview with the branch manager. this is typically discouraged, but my retail bank/sales experience was something the branch manager wanted to explore.

    Interview Questions
    Negotiation Details
    when accepting the internal position there was no room for negotiating.
    Accepted Offer
    Neutral Experience
    Easy Interview
  10.  

    Financial Services Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeksinterviewed at SunTrust in December 2009.

    Interview Details

    The hiring process was a phone interview and a personal interview that took about an hour.

    Interview Questions
    • Describe a previous customer service issue you resolved.   Answer Question
    Negotiation Details
    No real negotiation with salary in this economy
    Accepted Offer
    Positive Experience
    Average Interview

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Pros: “"Good pay, nice group of people, benefits were good. Great clients in a wonderful area"” Full Review

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