SunTrust Financial Services Representative Interview Questions

Updated Jul 14, 2015
25 Interview Reviews

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Financial Services Representative Interview

Anonymous Interview Candidate in Durham, NC
Accepted Offer
Positive Experience
Average Interview

Application

I applied through a recruiter. The process took 1+ weekinterviewed at SunTrust (Durham, NC) in April 2009.

Interview

Initial phone screening interview, followed by 3 30 minute interviews with management in the regional area assigned. Received an offer within 7 days.

Interview Questions

  • Why do you want to work for SunTrust?   1 Answer
  • Give me a occasion where you were faced with a difficult client?   1 Answer

Other Interview Reviews for SunTrust

  1.  

    Financial Services Representative Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 daysinterviewed at SunTrust in March 2009.

    Interview

    Basic interview process - phone interview w/hr and then face to face w/hiring manager. The office personality seemed cold and inpersonable.

    Interview Questions

    • How do you like dealing with someone that is very direct?   1 Answer
  2.  

    Financial Services Representative Interview

    Anonymous Interview Candidate in Raleigh, NC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at SunTrust (Raleigh, NC) in January 2009.

    Interview

    I was first contacted by the recruiter. We did a phone interview and afterwards I was told my information will be forwarded to the hiring manager. I was in process of applying to other job opportunities where I currently worked. So, I was not to worried about the time frame in which I would receive a follow up call. Well, after a couple of weeks I received a call from the recruiter and we scheduled an face-to-face interview. I went to the interview and everything went well. I was very happy the interview I was even introduced to the project manager of the region. Another couple of weeks passed by, and I had almost ruled out the job. However, the very next day I received a call from the recruiter stating that they will love to move on with the hiring process. The next day I took the drug test and submitted my fingerprints. I received my offer letter by email and was set to start at the beginning of the next month (since we had to factor in my two week notice).

    Interview Questions

    • Name a time where you had to deal with a irrate customer?   Answer Question

    Negotiation

    I did not negotiate for a higher salary.

  3.  

    Financial Service Representative Interview

    Anonymous Interview Candidate in Memphis, TN
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 dayinterviewed at SunTrust (Memphis, TN) in October 2008.

    Interview

    I applied online and submitted info b/c i was referred by an employee. I first had an interview with the HR person. Then she called up the branch where the part time position was open. Drove straight over to branch where i was interviewed for partime representative at an instore location. I should have known that this position was going to be wacko because the other associates were peering into the office as i interviewed. SOOOO ghetto. anywho.. i needed the job so i took it! was hired basically on the spot. Sent a thank you note via email to branch manger and hr manager that i interviewed right after.

    Interview Questions

    • how would you say your customer service experience is overall?   Answer Question

    Negotiation

    there was really no negiating since i did not have previous sales experience..

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  5.  

    Financial Service Representative Interview

    Anonymous Interview Candidate in Charleston, SC
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at SunTrust (Charleston, SC) in June 2008.

    Interview

    Basic hypothetical sales questions.

    Interview Questions

    Negotiation

    No salary negotiation. Either accepted or declined offer.

  6.  

    Financial Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at SunTrust in July 2011.

    Interview

    after online application it took almost 2 weeks to hear anything back. I figured I didn't even make the interview process. I then received a call from a recruiter who asked a lot of different personality/sales questions. When the phone interview was complete 2 days later I got the call to interview with the area manager. That interview took approximately 1 hour. I received a call about a week later with a job offer.

    Interview Questions

    • what do you like the most about your current job?   1 Answer
  7.  

    Financial Services Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 5 weeksinterviewed at SunTrust in June 2011.

    Interview

    I initially interviewed for a teller position on the phone with an HR representative. Two days later, I received a phone call to set up a face-to-face interview, which ended up being with the branch manager and assistant branch manager. A week later, I was called in for another interview, this time with the assistant branch manager and the lead teller. A few days later, I was contacted by an HR representative who told me that the teller position was mine if I wanted it, but SunTrust wanted to offer me a position as a Financial Services Representative. While it was a lengthy process, I am very pleasantly surprised that the company took the time to get to know me and my qualifications and valued my abilities to the point of offering me a better position.

    Interview Questions

    • Did you ever have an dissatisfied/angry customer, and how did you resolve the situation?   Answer Question
    • In your past experience, how did you go about selling a product to a customer?   Answer Question

    Negotiation

    In this job market, negotiation isn't really advisable. Besides, SunTrust seems to have some really good benefits.

  8.  

    Financial Services Representative Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at SunTrust in March 2011.

    Interview

    Applied on-line, telephone call from hiring recruiter within 2 hours. Scheduled interview with branch manager. Good interview. Friendly Manager. Currently wating for the Area Manager to call me for an interview. Apparently the Area Manager needs to approve who the Branch Managers want to hire and at what salary etc. Called Branch Manager once to follow up and emailed once for a follow up. Typical interview questions.

    Interview Questions

    • How would you handle and irrate customer?   1 Answer
    • What dollar amount of sales goals did you reach in the past?   Answer Question
  9.  

    Financial Services Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 daysinterviewed at SunTrust in February 2011.

    Interview

    I had a phone interview with the recruiter who scheduled an interview with the Branch Manager. Before leaving the interview, the Branch Manager scheduled an interview with the Area Manager for the next day. After interviewing with the Area Manager I was called by the recruiter 2 hours later with an offer.

    Interview Questions

    Negotiation

    Negotation was an option but the salary offered was very generous and I accepted.

  10.  

    Financial Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took a weekinterviewed at SunTrust in August 2010.

    Interview

    After a phone interview, I had a1:1 interview. Recruiter was very pleasant and professional, questions were straight forward and sensible. The position I applied for was already filled and the recruiter told me that there is a similar job opening in a near by location. I was told on the spot that she wanted me to move forward to the interview with the hiring manager. One day after the interview with the manager I received an offer. Everything was fast and efficient. I was treated with dignity.

    Interview Questions

    • I do not remember a specific question. It was over a year ago. There was nothing unexpected.   Answer Question

See What SunTrust Employees Are Saying

Unclear

1 person found this helpful

 Former Client Service Specialist in Woodbridge, VA

Pros: “The manager at the Landmark Mall location is amazing.”“The manager at the Landmark Mall location is amazing.” – Full Review

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