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SunTrust Financial Services Representative Interview Questions & Reviews

Getting the Interview  21 Interviews

67%
15%
12%

Interview Experience  21 Ratings

66%
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Financial Services Representative at SunTrust

No Offer – Interviewed in Mar 2009 – Reviewed Mar 28, 2009

Interview Details – Basic interview process - phone interview w/hr and then face to face w/hiring manager. The office personality seemed cold and inpersonable.

Interview Question – How do you like dealing with someone that is very direct?   View Answer

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Financial Services Representative at SunTrust

Accepted Offer – Interviewed in May 2008 – Reviewed Jun 10, 2012

Interview Details – Must have customer services experience and sales. Also, give examples of different sales/bank issues.

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Financial Service Representative at SunTrust

Accepted Offer – Interviewed in Aug 2010 – Reviewed Jan 18, 2012

Interview Details – After a phone interview, I had a1:1 interview. Recruiter was very pleasant and professional, questions were straight forward and sensible. The position I applied for was already filled and the recruiter told me that there is a similar job opening in a near by location. I was told on the spot that she wanted me to move forward to the interview with the hiring manager. One day after the interview with the manager I received an offer. Everything was fast and efficient. I was treated with dignity.

Interview Question – I do not remember a specific question. It was over a year ago. There was nothing unexpected.   Answer Question

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Financial Service Representative at SunTrust

Accepted Offer – Interviewed in Jul 2011 – Reviewed Dec 12, 2011

Interview Details – after online application it took almost 2 weeks to hear anything back. I figured I didn't even make the interview process. I then received a call from a recruiter who asked a lot of different personality/sales questions. When the phone interview was complete 2 days later I got the call to interview with the area manager. That interview took approximately 1 hour. I received a call about a week later with a job offer.

Interview Question – what do you like the most about your current job?   View Answer

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Financial Service Representative at SunTrust

Accepted Offer – Interviewed in Jan 2009 – Reviewed Jul 12, 2011

Interview Details – it was fairy easy. did phone interview with hr staff first. After the phone interview hr staff called me back about a day or two days later that the branch manager wants to do a one on one interview. They asked me to come about two or three days later. did the one on one, it was pretty easy, general. within few days they called me and offered the job.

Interview Question – tell me about your job experience?   Answer Question

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Financial Services Representative at SunTrust

Accepted Offer – Interviewed in Jun 2011 – Reviewed Jul 1, 2011

Interview Details – I initially interviewed for a teller position on the phone with an HR representative. Two days later, I received a phone call to set up a face-to-face interview, which ended up being with the branch manager and assistant branch manager. A week later, I was called in for another interview, this time with the assistant branch manager and the lead teller. A few days later, I was contacted by an HR representative who told me that the teller position was mine if I wanted it, but SunTrust wanted to offer me a position as a Financial Services Representative. While it was a lengthy process, I am very pleasantly surprised that the company took the time to get to know me and my qualifications and valued my abilities to the point of offering me a better position.

Interview Questions

  • Did you ever have an dissatisfied/angry customer, and how did you resolve the situation?   Answer Question
  • In your past experience, how did you go about selling a product to a customer?   Answer Question

Negotiation Details – In this job market, negotiation isn't really advisable. Besides, SunTrust seems to have some really good benefits.

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Financial Services Representative at SunTrust

No Offer – Interviewed in Mar 2011 – Reviewed Apr 6, 2011

Interview Details – Applied on-line, telephone call from hiring recruiter within 2 hours. Scheduled interview with branch manager. Good interview. Friendly Manager. Currently wating for the Area Manager to call me for an interview. Apparently the Area Manager needs to approve who the Branch Managers want to hire and at what salary etc. Called Branch Manager once to follow up and emailed once for a follow up. Typical interview questions.

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Financial Services Representative at SunTrust

Accepted Offer – Interviewed in Feb 2011 – Reviewed Mar 20, 2011

Interview Details – I had a phone interview with the recruiter who scheduled an interview with the Branch Manager. Before leaving the interview, the Branch Manager scheduled an interview with the Area Manager for the next day. After interviewing with the Area Manager I was called by the recruiter 2 hours later with an offer.

Interview Questions

Negotiation Details – Negotation was an option but the salary offered was very generous and I accepted.

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Financial Service Representative at SunTrust

Accepted Offer – Interviewed in Feb 2010 – Reviewed Jul 28, 2010

Interview Details – I was an internal candidate for another position. when first employed with the company I walked into a local branch with my resume and requested an interview with the branch manager. this is typically discouraged, but my retail bank/sales experience was something the branch manager wanted to explore.

Interview Question – why suntrust?   Answer Question

Negotiation Details – when accepting the internal position there was no room for negotiating.

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Financial Services Representative at SunTrust

Accepted Offer – Interviewed in Dec 2009 – Reviewed Apr 27, 2010

Interview Details – The hiring process was a phone interview and a personal interview that took about an hour.

Interview Question – Describe a previous customer service issue you resolved.   Answer Question

Negotiation Details – No real negotiation with salary in this economy

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