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SunTrust Interview Questions & Reviews
Getting the Interview 143 Interviews
Interview Experience 133 Ratings
Financial Service Representative at SunTrust
Accepted Offer – Interviewed in Feb 2013 – Reviewed Jun 11, 2013 New
Interview Details – Got an interview from HR, then interviewed by the area manager.
Interview Question – What if you are closing a sale with your client and your teammate is struggling to help an upset client, your teammate asked you to help him with the situation, what would you do? Answer Question
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Marketing Manager Client Analytics at SunTrust
No Offer – Interviewed in Atlanta, GA May 2013 – Reviewed Jun 11, 2013 New
Interview Details –
I started the interview process with a phone interview in mid-April. Within a couple weeks, an in-person interview was scheduled with 3 people at the office. One of the interviewers was the hiring manager, who had also conducted the phone interview.
I really enjoyed talking with all 3 individuals. The office was pretty nice, but it is quite a haul to park downtown and get to where you need to go. It is a bank HQ, so you don't expect anything too flashy, but it was decorated tastefully.
Most of the questions revolved around telling them about my experience rather than situational questions. It was relaxed and I thought all 3 interviewers were very open to my questions and even talked about their personal lives. I was a bit taken aback when the hiring manager said they were having a tough time finding candidates and that I was one of three that was "adequate."
So what was it a negative experience? Simple. Like I am finding with many companies, if they decide to go in another direction, they don't have the decency to let you know. This is perfectly fine if all they did was take a resume or conduct a brief phone interview. But if you spend a good chunk of your day in their office, I think it's just common courtesy to let you know their decision. I followed up with the HR contact shortly after the interview on May 3rd. He told me to call him back on the 10th, which I did and left a message. He had always been good about calling me back. I never heard from them again.
Fortunately, I found a job with a great company a little after this experience. I guess I am fortunate I did not get an offer because this behavior speaks volumes about a company.
Interview Question – The interviewer took a scenario from "Die Hard With a Vengeance" involving getting 4 gallons of water using a 5 gallon jug and a 3 gallon jug. View Answer
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Teller at SunTrust
Declined Offer – Interviewed in Apr 2012 – Reviewed Jun 1, 2013
Interview Details – It took them about three days to call me after applying online. They do a phone interview and then schedule the in person interview. The in person interview is not all that difficult. They ask you about your experience, why you want to work at Suntrust, what you know about Suntrust, etc. If you are hired part time, you are expected to stay part time for 12 months so you can't apply for full time openings that might become available in that time
Interview Question – What are your hobbies? Answer Question
Reason for Declining – Only part time was available and I did not want to stay part time for a full year
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Teller 1-3 at SunTrust
Accepted Offer – Reviewed May 29, 2013
Interview Details – Hiring process was very smooth but it took forever tp get in to interview.
Interview Question – As always... "tell us about a negative experience with a coworker or customer" I hate that one, who wants to talk about negative things! View Answer
Negotiation Details – they offered 11.72 or so and I negotiated to 12, still felt under paid having come from a credit union that paid almost 2 dollars more hourly.
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Assistant Branch Manager at SunTrust
Accepted Offer – Reviewed May 21, 2013
Interview Details – hiring process went well they were good at getting in contact with me in a timely manner. the interview went great. it did not take to long to finish. everything went as i assumed it would go.
Interview Question – when was a time that you had to take control of a situation in the office Answer Question
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Teller II at SunTrust
Accepted Offer – Reviewed May 8, 2013
Interview Details – The interview process was pretty straightforward. Most questions were geared toward sales experience since it is a sales heavy job.
Interview Question – Some interviewers will actually have you role play. In my interview, I was required to pick up on cues from a customers and make a referral (offer a benefit). Be prepared to think on your feet and it wouldn't hurt to know a bit of what SunTrust has to offer. Answer Question
Negotiation Details – I gave a desired wage during the phone interview and got what I asked for. Know the average wages and know what skills you have that can earn you more.
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Teller Coordinator at SunTrust
Accepted Offer – Interviewed in Chesapeake, VA Dec 2012 – Reviewed May 8, 2013
Interview Details – It took a long time to get a call for an interview about a month from my first phone evaluation. I met with the branch manager, I was 10 minutes early but she still had me wait in the lobby for almost 30 minutes. When we finally did meet she was very talkative and didnt ask me many questions, she wanted to tell me that the job would be a challange because the tellers were "set in thier ways" She was kind though and walked me out.
Interview Question – The most difficult questions were when she would ask, "give me an example of a time when you had an irate customer, how did you handle it?" The example questions are frusturating. What if you've never had an irate customer? View Answer
Negotiation Details – They called me about 3 days after the interview and offered me a postion that would start in 1 month. The pay and benefits were too good to pass up, so there was no negotiating.
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IT Audit Intern at SunTrust
No Offer – Interviewed in Atlanta, GA Apr 2013 – Reviewed Apr 24, 2013
Interview Details – Started with an initial interview involving a director which was followed by a panel interview with 3 staff. The staff will quiz you with questions in regards to your knowledge and understanding of IT audit, so be alert. The director was very laid back and for the most part just listened to my explanations and responded with commentary afterwards.
Interview Question – They proposed a situation where I was to test the integrity of an automated control and inquired as to which approach I would use to as well as which procedures I would perform. Answer Question
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Branch Manager at SunTrust
Accepted Offer – Interviewed in Roanoke, VA Mar 2013 – Reviewed Apr 15, 2013
Interview Details – relatively smoothly four processes to gain employnent
Interview Question – Why did I leave former company and what do I have to offer View Answer
Negotiation Details – easy
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FInancial Services Representative III at SunTrust
Accepted Offer – Interviewed in Nashville, TN Jan 2013 – Reviewed Apr 8, 2013
Interview Details – First was a phone interview with a few basic questions just to qualify you and make sure you are worth the time to interview. Second was an interview with the branch manager that consisted of your basic interview questions straight off a interview check list they print off. Third was an interview with the area manager. This one was more of a meet and greet to make sure of the BM's selection, and to talk salary expectations to make sure you are all on the same page. Then came the offer followed by a drug test and background check.
Interview Question – Tell me about a situation in the past where you had to handled an angry customer, and how did you help them leave satisfied and even turn it into a sale. Answer Question
Negotiation Details – Offered a range that I would like to be in, and they will tell you if you all are in the same ballpark. They will place your salary on your low end of the range but with bonus it can be more of where you want.
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