Glassdoor is your free inside look at SunTrust interview questions and advice. All 138 interview reviews posted anonymously by SunTrust employees and interview candidates.
SunTrust Interview Questions & Reviews
Getting the Interview 138 Interviews
Interview Experience 128 Ratings
Teller II at SunTrust
Accepted Offer – Reviewed May 8, 2013 New
Interview Details – The interview process was pretty straightforward. Most questions were geared toward sales experience since it is a sales heavy job.
Interview Question – Some interviewers will actually have you role play. In my interview, I was required to pick up on cues from a customers and make a referral (offer a benefit). Be prepared to think on your feet and it wouldn't hurt to know a bit of what SunTrust has to offer. Answer Question
Negotiation Details – I gave a desired wage during the phone interview and got what I asked for. Know the average wages and know what skills you have that can earn you more.
Helpful Interview?
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No
Problem with this interview?
Teller Coordinator at SunTrust
Accepted Offer – Interviewed in Chesapeake, VA Dec 2012 – Reviewed May 8, 2013 New
Interview Details – It took a long time to get a call for an interview about a month from my first phone evaluation. I met with the branch manager, I was 10 minutes early but she still had me wait in the lobby for almost 30 minutes. When we finally did meet she was very talkative and didnt ask me many questions, she wanted to tell me that the job would be a challange because the tellers were "set in thier ways" She was kind though and walked me out.
Interview Question – The most difficult questions were when she would ask, "give me an example of a time when you had an irate customer, how did you handle it?" The example questions are frusturating. What if you've never had an irate customer? View Answer
Negotiation Details – They called me about 3 days after the interview and offered me a postion that would start in 1 month. The pay and benefits were too good to pass up, so there was no negotiating.
Helpful Interview?
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No
Problem with this interview?
IT Audit Intern at SunTrust
No Offer – Interviewed in Atlanta, GA Apr 2013 – Reviewed Apr 24, 2013
Interview Details – Started with an initial interview involving a director which was followed by a panel interview with 3 staff. The staff will quiz you with questions in regards to your knowledge and understanding of IT audit, so be alert. The director was very laid back and for the most part just listened to my explanations and responded with commentary afterwards.
Interview Question – They proposed a situation where I was to test the integrity of an automated control and inquired as to which approach I would use to as well as which procedures I would perform. Answer Question
Helpful Interview?
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No
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Branch Manager at SunTrust
Accepted Offer – Interviewed in Roanoke, VA Mar 2013 – Reviewed Apr 15, 2013
Interview Details – relatively smoothly four processes to gain employnent
Interview Question – Why did I leave former company and what do I have to offer View Answer
Negotiation Details – easy
Helpful Interview?
Yes |
No
Problem with this interview?
FInancial Services Representative III at SunTrust
Accepted Offer – Interviewed in Nashville, TN Jan 2013 – Reviewed Apr 8, 2013
Interview Details – First was a phone interview with a few basic questions just to qualify you and make sure you are worth the time to interview. Second was an interview with the branch manager that consisted of your basic interview questions straight off a interview check list they print off. Third was an interview with the area manager. This one was more of a meet and greet to make sure of the BM's selection, and to talk salary expectations to make sure you are all on the same page. Then came the offer followed by a drug test and background check.
Interview Question – Tell me about a situation in the past where you had to handled an angry customer, and how did you help them leave satisfied and even turn it into a sale. Answer Question
Negotiation Details – Offered a range that I would like to be in, and they will tell you if you all are in the same ballpark. They will place your salary on your low end of the range but with bonus it can be more of where you want.
Helpful Interview?
Yes |
No
Problem with this interview?
Business Project Manager at SunTrust
No Offer – Interviewed in Atlanta, GA Mar 2013 – Reviewed Apr 4, 2013
Interview Details – Was added to the list of candidates to interview in the midst of SunTrust hiring for project managers in their Enterprise Execution Services department. Had a HR screening telephone interview, followed by a cursory skills interview by telephone, then five face-to-face interviews with hiring managers privately in a conference room.
Interview Question – Nothing really difficult. Typical questions like how do you handle conflict, tell my about your skills, etc. However, they seemed to be just going through the motions and were not thorough or penetrating in getting to know me. Also,I learned they do not have a knowledge management capability in place to capture tips, techniques, practices and lessons learned. Additionally, I learned they are just beginning to provide employee professional development training through SunTrust University. I was a bit surprised SunTrust is not farther along and more sophisticated as an organization in it's management systems. Answer Question
Helpful Interview?
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No
Problem with this interview?
Personal Banker at SunTrust
Accepted Offer – Interviewed in Nashville, TN May 2012 – Reviewed Apr 4, 2013
Interview Details – Easy interview. Offered job after two phone and one f2f.
Interview Question – Why suntrust? Answer Question
Negotiation Details – None
Helpful Interview?
Yes |
No
Problem with this interview?
Teller at SunTrust
No Offer – Interviewed in East Riverdale, MD – Reviewed Mar 7, 2013
Interview Details – Applied online and got a call the next day by a recruiter and had a phone interview, basic easy questions. about 3 days later got an email to set up an interview with the 'hiring manager', turned out hiring manger was in fact the branch manager. Interview went quite well (or so i thought), Branch Manager seemed to like me and said they will contact me and let me know their final decision because it wasn't all up to her. About 2 weeks later got an email saying i dint get the job.
Interview Question – expect about 15-20 questions about customer service and scenario questions. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
EIS Intern Position at SunTrust
No Offer – Reviewed Feb 20, 2013
Interview Details – Was selected for a on-campus two part interview
Interview Question – What do you consider a weakness while presenting something Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Teller Lead at SunTrust
Accepted Offer – Interviewed in Raleigh, NC Jul 2012 – Reviewed Feb 11, 2013
Interview Details – I was interviewed by the recruiter and the branch manager. They are very interested in sales experience and customer service as they should be. Very friendly and the benefits and salary is very competitive. Very enticing. Very excited to accept the position.
Interview Question – There were no unexpected questions. Answer Question
Negotiation Details – They gave me their best offer right off the bat and asked me if I needed a day or two to decide whether I would take it or not.
Helpful Interview?
Yes |
No
Problem with this interview?
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