Getting an Interview
Getting an Interview
Interviews for Top Jobs at SunTrust
- Teller (28)
- Financial Services Representative (16)
- Branch Manager (13)
- Teller II (12)
- Financial Service Representative (11)
- Personal Banker (11)
- Teller I (10)
- Assistant Branch Manager (7)
- Client Service Specialist (6)
- FInancial Services Representative III (6)
- Bank Teller (6)
- Teller Coordinator (5)
- Customer Service Representative (5)
- Customer Service Representative III (4)
- Teller 1-3 (4)
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- Client Service Manager (4)
- Analyst (4)
- Administrative Assistant (3)
- Financial Services Representative II (3)
- Part Time Teller (3)
- Portfolio Specialist (3)
- Business Project Manager (3)
- Part Time Teller I (3)
- EIS Applications Developer (2)
- Personal Banker IV (2)
- IT Audit Intern (2)
- Teller Lead (2)
- Manager (2)
- No OfferNeutral ExperienceEasy Interview
I applied online. The process took 2 weeks. I interviewed at SunTrust (Orlando, FL) in August 2015.
I submitted the standard application online. The next day I received an e-mail stating that if I am still interested in the position to e-mail the recruiter to set up a phone interview. I had a phone interview 2 days after e-mailing my recruiter. It was a standard pre-screen, tell me about yourself, your experience, etc. She did ask my expected salary and my expectation was much higher than the position was offering. She did state however, she would still pass my information on to the hiring manager and would get back to me either way. This interview took about 15 minutes. About a week later I got a phone call to setup an in person interview. This interview took place 2 days later. Once again this was a standard interview, questions about how would you handle this situation, questions about your background, attendance, adherence to the schedule etc. This interview took about 45 minutes. I did not bring my cellphone with me, so I was not sure if the interview started on time or early as they request your arrive 15 minutes before the interview starts. I heard back 2 days later that i was not offered the position.
- How would you handle a customer that you were unable to refund fees for? Answer Question
- Tell me about a time that you had to deal with a coworker that wasn't doing their part Answer Question
- Tell me about a time you had an irate customer, what was the situation, how you handled it, and what was the result Answer Question
- Tell me about a time you had to deal with a difficult coworker Answer Question
- Are you able to have a 95% adherence to your schedule, including arriving on time, leaving on time, breaks, etc. Answer Question
- No OfferNegative ExperienceAverage Interview
I applied online. The process took a week. I interviewed at SunTrust (Kissimmee, FL) in June 2015.
Initial call from Suntrust recruiter based in Boston (Googled location from Ph#), typical customer service questions. Set appointment to meet with Branch Manager at In-store location. Appointment set for 2nd interview that was subsequently canceled, but then due to my diligence rescheduled. Possibly age discrimination practiced with interviewing for in-Store locations since it is so "fast paced".
Helpful (1)Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 2+ months. I interviewed at SunTrust (Orlando, FL).
Applied Online and got a call back for an on-campus interview a few weeks later. Basic behavioral interview with 3 interviewers at the same time. The questions were easy but it was a little intimidating to be interviewed by 3 people at the same time.
- What is your experience with SQL, Access and Excel and what is the biggest/advanced project you have worked on? Answer Question
- No OfferPositive ExperienceAverage Interview
I applied online. The process took 3+ weeks. I interviewed at SunTrust (Orlando, FL) in April 2014.
It was very in depth and provided a complete description of the job. They asked me about my previous job experience. They also asked me what I would do if I was in this position. They asked me what I had done in previous jobs. It was a long interview in which I felt that asked serious and thought provoking questions.
- Asked me about myself. Answer Question
- No OfferNeutral ExperienceDifficult Interview
I applied online. The process took 4+ weeks. I interviewed at SunTrust (Orlando, FL).
Very stressful and many layers of interviews.
- Doing a presentation in front of a lot of experienced trainers....all looking for very specific facilitation skills that align with their sales philosophy designed by Richardson Group. Answer Question
- Accepted OfferAverage Interview
I applied online. The process took a week. I interviewed at SunTrust (Orlando, FL).
Recruiter contacts you over e-mail, then phone interview, then face to face interview with the Hiring Manager who makes final recommendation. Very strict with Attendance (No matter what happens or who dies, New Hires Can't miss any days during Training)
- If you witness an employee stealing anything- like a pencil or pen, what would you do? Answer Question
No Negotiation- Salary offered was fixed, rather low- even for experienced Sales and Customer Service applicants. Around $27,500/yr + Incentives (they disappear) Bummer!
Helpful (3)Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 2 days. I interviewed at SunTrust (Orlando, FL) in August 2011.
I applied online through the SunTrust website on a Saturday afternoon, where I filled out the required information and completed the online testing, which consisted of a series of tests similar to those I'd be handling in the position. I wasn't expecting to hear anything back until at least Monday, but I received an email from the recruiter within a few hours, stating that they'd like to arrange for a phone interview. I returned the email that evening and had a preliminary phone interview scheduled for Monday morning. On Monday morning, I had my phone interview with the recruiter which lasted approximately 30 minutes. She was very professional, and made me feel at ease with the process. Although I didn't have a lot of on-the-job experience with handling calls from a call center, she informed me that due to my previous employment and experience, she offered an in-person interview with staff members from the call center for the following day. I arrived at the Orlando Call Center on Tuesday afternoon for my in-person interview. The person I met with at the center was also very professional and, almost immediately, we struck up a conversation. The entire interview lasted nearly 2 hours, which included a 40 minute session with current SunTrust employee where I was able to observe how the position was handled on the floor. Between the interview and the observation period, I felt I had a great understanding of what the position would entail. At the end of the in-person interview, I was told that I should hear something within 24-48 hours regarding the status of the position. On Wednesday morning, not even 24 hours from my in-person interview, I was called by the recruiter to be offered the position. All the rest of the information came via email, which was very thorough, and explained everything I'd need to know before my training period started. What I learned worked for me was to just be relaxed and give the most honest answers you can, even if it's not exactly what the interviewer wants to hear. They'll appreciate the honesty and you'll be able to walk out of the interview with your head held high. I knew that regardless of the outcome, I was pleased with the process and how things were handled by both myself and the SunTrust organization. Another thing to keep an eye on: both the phone interview and in-person interview are based on the same set of questions. As long as you've been honest in both interviews, you shouldn't have a problem. I know the in-person interview had my answers from the phone interview, and they were double checking my answers to make sure they lined up. A great way to weed out the potentially negative employees!
- Describe how you dealt with a negative customer in a previous position, and were you able to solve their issue with the company? Answer Question
- If you were to write your own attendance/tardiness policy, what rules would you put in place? How many absences/tardies are acceptable in a one year period, and how would you determine which is an acceptable absence? Answer Question
When I had my original phone interview, I asked about the pay scale. It seemed very fair for the position, and taking into account the unemployment rates and minimum wage pay, I didn't bother to negotiate. They seemed open to the idea, but I was pleased what what I was offered to begin with, so I accepted the original offer.
- Accepted OfferPositive ExperienceAverage Interview
I applied in-person. The process took 3 days. I interviewed at SunTrust (Orlando, FL) in March 2011.
Simple interview at the downtown office. About 3 days later I got the job. It was very easy going. They just want to know who you are and if you are reliable. Not much more than that.
- They ask u what ur interests are. It was very easy going. 1 Answer
There wasnt a negotiation phase.
Helpful (1)Accepted OfferPositive ExperienceAverage Interview
I applied in-person. The process took 5 days. I interviewed at SunTrust (Orlando, FL) in September 2010.
Their interview process was straight forward and least stressfull. Following the phone screening by the HR, they scheduled an appointment for me to meet the line manager in FL. A few days before the appointment, they sent ticketing and hotel information to fly me in. Once there, they also furnished a rental car and took care of the meals as well. Next morning I drove to their office and 2 line managers independently interviewed me to compare notes. Within 48 hours, I was informed of my selection and they didn't much fuss about the salary or start date. To top it all off, after the interview, both the line managers took me out for lunch and saw me off to my rental car in the parking lot. Needless to say, I accepted their offer in no time.
- The interview was purely job-related and purposely technical. No questions about my weaknesses, what kind of an animal I would like to be or running meaningless scenarios. To the point and short. Max time for both interviews combined was 30 minutes. And this position was for a Vice President, Underwriting. Answer Question
I was offered slightly less than my previous job but the HR shared their set salary guide for the position which had maximums for each position level. Since I was laid-off, I had no choice but to accept. To my surprise, they did offer a nice sign-on bonus to fully meet my last job's salary, at least for the first year. Their salary guide was quite transparent and I was a bit skeptical but later I realized that it was no secret and all my colleagues in my position earned exactly the same money, right down to last figure, which was a relief that they discouraged nepotism.
- Accepted OfferNeutral ExperienceAverage Interview
I applied online. The process took 1 day. I interviewed at SunTrust (Orlando, FL) in September 2010.
phone interview sent email to setup faceto face intyerview spesak with head hr job offer no job ofer
- name a time you had to upsale? Answer Question
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