SunTrust Teller Interview Questions & Reviews
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Updated May 22, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 10 ratings 
“Easy” Interview
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Interview Experience [?] Based on 10 ratings
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| 1–10 of 10 SunTrust Interviews | Sort by |
Teller at SunTrust
Posted May 22, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2010 (took 2 days)
very basic
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at SunTrust
Posted Apr 23, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 in Atlanta, GA (took a day)
All applications have to be done online at SunTrust.com then a recruiter calls you to set up an interview. I then met with the Branch Manger at the location that I applied for and he conducted the interview. I was asked basic questions like why I wanted to leave the job I currently had, what are my strengths and weaknesses. I would highlight my ability to up-sell products, my customer service savvy and the importance of always following rules and regulations. Retail banking is a fine line of customer service (you get paid and reviewed on Gallup customer surveys on your performance) which means making every single client happy since you never know who will be polled, and making a profit for the bank (refusing to refund various fees, charging clients for services, up-selling them on banking products, protecting yourself from fraudulent clients). All of that is to say that during an interview it would be helpful to emphasize happy resolutions of problems to show your customer service skills (in fact that was one of the questions, like tell me a time when you went out of your way to make a client happy) but also emphasize the importance of always following the rules.
Interview Questions
Negotiation Details
I did not negotiate.
Other Details
The interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at SunTrust
Posted Apr 13, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Mar 2012 (took 2 weeks)
Very pleasant interview for a small office.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Personality Test, a Skills Test and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at SunTrust
Posted Feb 19, 2012
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Feb 2011 in Alexandria, VA (took 1 week)
Applied online and then got an email to take the personality and skills test. After passing that, I got a call from the recruiter. She sent me to interview at an in-store branch and a regular branch. I got a call from the regular branch only after 20 minutes of the interview with a job offer.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Background Check, a Drug Test, a Personality Test, a Skills Test, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at SunTrust
Posted Feb 14, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2011 (took 4 days)
I applied online and received a phone call several weeks later. After my phone interview I got a call three days later and did an interview in person. Around a week later I got an offer.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Background Check, a Drug Test, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at SunTrust
Posted Jan 24, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2010 (took 2 weeks)
Online app, got call from HR days later, conducted short phone interview, asked why I wanted to leave current job, why I wanted to work for company, asked about salary, scheduled interview to meet with another HR rep who scheduled to interview with branch manager who made final decision
Interview Questions
Negotiation Details
Did not negotiate. The offer was more than I asked.
Other Details
I Applied Online and the interview consisted of a Background Check, a Drug Test, a Personality Test, a Skills Test, a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at SunTrust
Posted Jan 16, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in Palm Coast, FL (took 3 weeks)
I applied via online. a few days later, I received an email invitation for an assessment skills test. Approximately 3 days later, I received a phone call from a local recruiter. We confimed an interview with the Branch Manager, Lead Teller And Teller Coordinator. It was pretty much a "panel interview". And a few days later, I received an employment offer via email.
Interview Questions
Negotiation Details
I did not negotiate the offer.
Other Details
The interview consisted of a Background Check, a Drug Test, a Skills Test, a Group/Panel Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at SunTrust
Posted Mar 29, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 in Johnson City, TN (took 4 weeks)
After an online test, there was a phone interview with a woman from Knoxville that ended by scheduling a 1:1 in JC. It was at the office on Roan St. in the top floor. The banks always seem to have very nice furniture. Standard questions, seemed like a good guy to work for. He had his secretary taking notes. Pretty much regular STARS questions.
Got an offer about 2 weeks later. Went to Knoxville for fingerprints and urinalysis. It turns out I am unable to work for an FDIC insured institution until next year.
Interview Questions
Negotiation Details
There was no negotiation about having to rescind the offer. FDIC requires 10 years for certain charges. Their hands were tied. But I would totally work for Suntrust, even if having to start as a teller.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at SunTrust
Posted Aug 5, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2010 in Miami, FL (took 2 weeks)
Met with HR hiring officer for 1st interview, was later called up for 2nd interview with branch manager and assistant branch manager chosen by HR at a close branch to your home address. Background and drug screening test administered. If passed, two weeks of training along with other new hires followed by 2-4 weeks of on the job training by your manager at your branch.
Interview Questions
Negotiation Details
Difficult to negotiate with limited experience
Other Details
The interview consisted of a Background Check, a Drug Test, a Skills Test, a Group/Panel Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Teller at SunTrust
Posted Jul 9, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 in Johnson City, TN (took 3 weeks)
The position I applied for first was a part-time position. I guess it grew into a full-time position, because I received "no longer under consideration" very quickly. Then, I noticed a full-time spot on the site. I was contacted by a recruiter, who sceduled a phone interview. At the end of the phone interview, I just kept talking and made it to where it would really be ackward for her to not put me through. This works every time for a phone interview if done right and you haven't shot yourself in the foot to bad during the Q/A part.
The in-person interview was at a big office in the penthouse. The furniture was really nice, the whole scene was a little intimidating. He tried a new sheet, which had to same questions just phrased to eliminate canned answers. I remember finishing almost every answer thinking, "what was the original question?"
That means it time to wrap it up! The secretary threw her glasses on the table at one point, as if I can't read body language. I was nervous, excited, and, unfortunately, rambling.
The recruiter contacted me three weeks later to offer it to me.
Interview Questions
Negotiation Details
I did not because of what happened recently with another employer. Its an employers' market.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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