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Support.com Interview Questions

Updated Jan 28, 2015
Updated Jan 28, 2015
82 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

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Candidate Interview Reviews

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  1. 1 person found this helpful  

    Work From Home Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Support.com.

    Interview Details

    Filled out the application, got a word of an interview over the phone with someone. Looked like a good fit. However after finishing the process I started getting interviews and replies from companies locally.

    Reasons for Declining

    I need a job that pays a living wage of at least $12.00 per hour, and this company does not.

    Declined Offer
    Positive Experience
    Average Interview
  2.  

    Remote Support Tech RST Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Support.com.

    Interview Details

    Process took 4 weeks , fairly simple. applied through craigslist , got a call withi a week to schedule a phone interview. the phone interview lasted 15 minutes , received an offer a week later . ALOT oif paper work has to be filled out and notorised BY YOU not the company , these come in multiple emails , that you then have to fill out and take to a notary, then fax back . There is a tight time frame on returning this paper work.

    Interview Questions
    Reasons for Declining

    I had worked here in the past and knew how they treated thier employees. Can make just as much $ working at McDonalds and deal with less stress.

    Declined Offer
    Neutral Experience
    Easy Interview
  3. 1 person found this helpful  

    Tech Support Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Process: Computer scan, phone interview, and offer. The guy on the line was very much like "do you want the job or no" offer it was not inviting and there was an undertone suggesting that there was no room for negotiation.

    My opinion: I think many employers think they are doing you a favor or treat work at home employees like they are doing them a favor by offering a lowball $8/$9 an hour job to someone who could obviously make more in the field inside a brick and mortar. They are getting the most advantage as they do not have to pay overhead of having an employee there. But that is not the attitude they take from you. Then you are mad because you chose a job you knew darn well that you should have been paid more for.

    Interview Questions
    • The fact that they expect you to give a YES and do not want you to negotiate or ask for more. The lowball is set in stone with Support.com and you cannot advance.   Answer Question
    Accepted Offer
    Negative Experience
    Average Interview
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  5.  

    Remote Support Tech RST Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Support.com in January 2015.

    Interview Details

    I found the ad for a job on Craigslist and submitted my resume for the RST job. About a week later I received an email asking for an interview. I scheduled one with them for the next day using an online web program. The call was about 5 minutes late the next day, but the interview was extremely pleasant. We went over the job requirements and he asked me a few questions about my existing knowledge of technology. He asked which programs and OS I was familiar with as well as some role playing for customer service. At the end of the interview he said HR would be in touch with a job offer. They called the next day and sent me the necessary paperwork for new hires.

    Interview Questions
    Negotiation Details
    No negotiations. Pay was set hourly.
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Remote Service Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Support.com.

    Interview Details

    The interview was a very easy process. There really wasn't many questions asked about myself, it seems like they really pay attention to your resume. What they were really interested in the interview was, the tech specs of the PC that will be used for the job. They really demand that you meet the tech specs for the PC otherwise you cannot start the job.

    Accepted Offer
  7.  

    Remote Services Technician Or Another Position Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Support.com.

    Interview Details

    I applied online and took their test. Then they scheduled for a phone interview. I decided to go with it, since working from home while looking for the right job appealed to me. Interviewer called me and he asked me to install Speccy program in order to assess my computer system (I installed it reluctantly hoping for the best). I have the Surface Pro duel core 1.7 Ghz. He said they needed at least a 2.2 Ghz. He asked if I can try another laptop or purchase a system that will meet this requirement... Well, my reply was that based on their pay of $10-$13 per hour, it is unlikely that I will buy another computer for this position. I was a bit ticked off that my Surface Pro that I bought a little over a year ago wasn't good enough for a $10 per hour job. After uninstalling their program, now my biggest concern is that they didn't install any back doors or trojans or seething else on my system...

    Assuming all things are good and legit, this job could be good for people in college---who have at least a 2.2 Ghz system

    My qualifications: B.S. MIS, CCNA Data Center, CISSP

    Interview Questions
    • No questions yet. I declined to continue since I didn't have a 2.2 Ghz system.   Answer Question
    Declined Offer
    Positive Experience
    Easy Interview
  8. 2 people found this helpful  

    Tech Support Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Support.com in November 2014.

    Interview Details

    Online skill assessment consisting of basic computer and network use. Personality quiz. 7+ days later, phone interview "scheduled" between a 48 hour period (albeit, specific time confirmed same-day by email from a different employee, unable to confirm whether this confirmation email was sent from a support.com rep, looks like from a third party service). Phone interviewer confirms computer specs first, and then discusses job details, schedule, etc.

    No Offer
    Negative Experience
    Average Interview
  9. 1 person found this helpful  

    Remote Services Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Support.com.

    Interview Details

    They will send you an email giving you a few days to schedule a phone interview...The interview was easy, and you basically just have to answer a few questions about how you would be able to help a customer over the phone. They do a few role playing scenarios. Overall it was a bit uncomfortable at first (It was my first phone interview, so that could be part of it), but it was more comfortable after a few minutes. I did not think I did very good but apparently I did because about 2 days later I got a call with a job offer.

    Interview Questions
    • How I would explain to a customer what a internet modem looks like and how I would help them find it in their house. (Easy I know)   View Answer
    Negotiation Details
    There was no negotiation, and the call was very informative and helpful.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Remote Service Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at Support.com.

    Interview Details

    Passed an online skills test and was then scheduled for a phone interview the next day. The guy called and went over my computer specifications to see if it was fast enough. He then asked me would I be available 24/7, and I explained that it wouldn't be a problem since I only have school part-time. He stated again that I would have to be available 100% of the time, and then said I could apply again when I'm completely free, so I hung up. Why couldn't they have mentioned this before I applied?? And the other thing is that I've heard of other people being in school doing this simple job. Wtf.

    No Offer
    Negative Experience
    Easy Interview
  11. 1 person found this helpful  

    Remote Services Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 daysinterviewed at Support.com in October 2014.

    Interview Details

    I received an email telling me that I had passed their quiz, so they wanted to schedule an interview. I was asked for my availability for the next three days. After sending that, I was scheduled for an interview and was told to be in front of the computer that I would use for work. I spoke with one of their recruiters. It was a pleasant process. The recruiter was nice and we talked and laughed about a few things. I was asked how I would handle certain situations (irate customers, etc) and was asked a couple of simple tech questions related to wireless networking. I was asked to run a program that would pull up my system specifications and take a screenshot. I was also asked to run a speed test and take a screenshot and email to them. Later that same day, I received another call from the recruiter offering me the position. She went over the training schedule options and allowed me to choose which one I wanted (same start date, three different start times). She also went over the pay, time off and what type of paperwork to expect. Not much later I received an onboarding email with some paperwork that I filled out and sent back. That was the entire interview process.

    Interview Questions
    • If you are talking with someone who has no technical knowledge, how would you explain to them how to locate their router?   Answer Question
    Negotiation Details
    There is no negotiation. The pay is set.
    Accepted Offer
    Positive Experience
    Easy Interview

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