Glassdoor is your free inside look at Support.com interview questions and advice. All 13 interview reviews posted anonymously by Support.com employees and interview candidates.
Support.com Interview Questions & Reviews
Getting the Interview 13 Interviews
Interview Experience 9 Ratings
Work From Home Support Agent at Support.com
Declined Offer – Interviewed in Dallas, TX Mar 2013 – Reviewed Mar 19, 2013
Interview Details – I applied for the job from indeed.com which took me directly to the support.com website. The application was really simple networking questions etc... Then I got an email about a week later stating that they were interested in setting up an interview. The interview went really well I spoke with a nice gentleman that asked questions regarding setting up a network on a windows 7 system.
Interview Question – There really wasn't anything unexpected or difficult. I've been doing tech support for a really long time so the questions really weren't difficult. Answer Question
Reason for Declining – After reading some of the reviews on this site about how employees are treated I'm not sure that working for a company that doesn't value it's people is a place for me.
Helpful Interview?
Yes |
No
Problem with this interview?
Solutions Expert at Support.com
Accepted Offer – Reviewed Mar 11, 2013
Interview Details – Answered ad via Craigslist - interview was actually very nice
Helpful Interview?
Yes |
No
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Personal Technology Expert at Support.com
Accepted Offer – Interviewed in Temple, TX Jun 2009 – Reviewed Jan 11, 2013
Interview Details – The company advertises on CraigsList, which makes one hesitate for fear the "work at home" language indicates a scam. I was contacted within a week via telephone, and had one telephone interview (the process has since been expanded to include both a technical interview and a "personality" interview.) I was asked technical questions and was reassured that I could look up the answers, as knowing how to find the information was as important as knowing it outright. I received a job offer within a week of my interview.
Interview Question – There were no unexpected or unnecessarily difficult questions asked. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Personal Technology Expert at Support.com
Accepted Offer – Interviewed in Redwood City, CA May 2012 – Reviewed Sep 17, 2012
Interview Details – The Hiring process starts out with answer computer related questions. Research may be required while answering these question. After you've completed them an HR rep will email you and setup a phone interview. During that phone interview another HR rep will go over your previously completed questions and may ask a couple more questions along with those. Once again, they require that you have a computer in front of you and be ready to research the answers. A big thing about this process is your ability to search for solutions to computer problems on the internet.
Interview Question – The most difficult question was one dealing with a possible system failure. This job is all remote so there are certain things you can't do to the computer. Answer Question
Negotiation Details – N/A - no negotiation available.
Helpful Interview?
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No
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Personal Technology Expert at Support.com
Accepted Offer – Reviewed Dec 20, 2012
Interview Details – I was hired several years ago. There were 3 interviews. Two were with HR and the last was a technical interview. We went over basic computer questions and networking questions. It really wasn't that hard. The HR interview was telling me about the company and what I would be doing if I was hired.
Interview Question – There were none. Answer Question
Helpful Interview?
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No
Problem with this interview?
Database Administrator and Sys Administrative at Support.com
No Offer – Reviewed Nov 30, 2012
Interview Details – I was called unexpectedly by a woman who was virtually unintelligible over the phone. It sounded much like she was speaking to me while holding a heavy pillow between her and her telephone, and even though I repeatedly asked her to speak up, she continued to press on with her questions as if she hadn't heard me. When she asked me what I expected for a salary range, I replied with reasonable numbers; a range based on research and other offers I've received lately. She replied "Oh, we want to pay less.", and then proceeded to hang up the phone, before I could respond. Far and away the least professionally conducted phone interview I've ever participated in.
Interview Question – Salary requirement. Apparently if you give the wrong answer, they just hang up. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Sales Consultant at Support.com
Accepted Offer – Interviewed in May 2011 – Reviewed Sep 13, 2012
Interview Details – For me the hiring process was pretty quick and painless. Had two phone interviews within one week. First interview was with a recruiter, very comfortable (basic interview). The second interview with one of the senior management was a bit more detailed and intense.
Interview Question – Cant say unexpected questions, just need to be more detailed about the work that "you" have done from all your previous employers. Answer Question
Negotiation Details – There was really no negotiation. The offer was made and the documents were sent via email, filled out some documents, had to notarize ID and register for training class.
Helpful Interview?
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No
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Solution Center Sales Representative at Support.com
Accepted Offer – Reviewed Sep 10, 2012
Interview Details – Submit resume and interview with a supervisor and then a manager
Interview Question – What are the specs on your computer? Answer Question
Negotiation Details – N/A
Helpful Interview?
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No
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Product Development Manager/Principal Engineer at Support.com
Accepted Offer – Reviewed Jul 28, 2012
Interview Details – First round telephonic
Interview Question –
1) Explain Abstraction with examples
2) Explain Encapsulation with examples
3) Why we have to pass a reference in copy constructor
4) How you implement = operator
5) You have 500 MB text file. Write an efficient algorithm to print the occurrence of every unique word.
6) Explain apartment threading in COM
7) Between mutex and critical section, which serialization mechanism is reentrant.
Answer Question
Negotiation Details – Interview is going on.
Helpful Interview?
Yes |
No
Problem with this interview?
Product Development Manager at Support.com
No Offer – Interviewed in Bangalore (India) Jul 2012 – Reviewed Jul 13, 2012
Interview Details – Had 2 round of interviews: 1 telephonic technical discussion and another F2F discussion with the Architect.
Interview Question –
The 1st round was a telephonic discussion with Architect:
1. What is the optimal way to download a large file from server to your local machine?
2. About Design Patterns.
3. Explain Singleton pattern in detail. Let say a singleton pattern class is created. Another DLL is creating a instance of the Singleton class in 1st Line. In the same file, another instance call is being invoked. Whether it creates a new instance again or the previously created instance would be consumed?
4. Design a Paint Brush application. This is to evaluate the OOPS approach.
5. Download a 9 GB file from the network. 1st 100KB goes into File1, 2nd 100KB goes into File2, 3rd 100KB goes into File 3 and again start storing into File1, 2, 3... What is the optimal way to achieve this?
2nd round was F2F interview with the Architect:
1. Create an OOP Design to achieve the below functionality: Define a array and add necessary functions to achieve the functionalities: a) Find maximum number in the array. b) Add items to array c) Search an item in the array. All these functionality should be written using C or C# (without using any of the .net methods).
2. Create a function IndexOf(Source string, Destination string) which should return the index value. Don't use any of the existing .net methods/properties. Write the algorithm using C or C#
3. Explain the use of delegates in C# and write an example.
4. About different type of sorting algorithms and draw backs of sorting.
Note: What I heard from the interviewer is, they are expecting people with C/C++ and C#. The C/C++ with Windows API's usage would be 80% and 20% of C#. Also, they are expecting the people to be good in Data structures and Algorithms.
Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
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