Getting an Interview
Getting an Interview
Interviews for Top Jobs at Support.com
- Remote Support Tech RST (22)
- Remote Services Technician (22)
- Personal Technology Expert (14)
- Solutions Engineer (9)
- Associate Software Engineer (2)
- Tech Support (2)
- Remote Support Technician (2)
- Remote Service Technician (2)
- Database Administrator and Sys Administrative (1)
- Work From Home Support Agent (1)
- RST (1)
- Business Technology Expert (1)
- Work From Home - Support Specialist (1)
- PTE (1)
- Product Development Manager/Principal Engineer (1)
- Solution Center Sales Representative (1)
- Entry Level Technical Support (1)
- Personal Tehchnology Expert (1)
- C++ Developer Manager (1)
- At Home Technical Support (1)
- Remote Services Technician RST (1)
- Remote Services Technician Or Another Position (1)
- Remote Support Tech RST Chat (1)
- CST/RST (1)
- Work From Home Technician (1)
- Leadership Development Specialist (1)
- Software Architect (1)
- Technical Support (1)
- Sales Consultant (1)
- Solutions Expert (1)
Helpful (4)No OfferNegative ExperienceAverage Interview
I applied online. The process took 5 days – interviewed at Support.com (Albuquerque, NM) in April 2015.
Interviewer had speakerphone on which created a 2 second delayed echo where I could hear myself repeat the answer. Typical questions like "Why do you want to work for us?", and "How do you handle a customer that's been passed on to you from 3 other support persons?" Repeatedly asked about availability and scheduling.
- The interviewer asked quite a few questions about wireless networking. One being, "What would you do if you were in a coffee shop, and could not get a connection?" Answer Question
- Declined OfferNegative ExperienceEasy Interview
I applied online. The process took 5 days – interviewed at Support.com (New Orleans, LA) in April 2015.
I quickly figured this would not be a chat position at all, and they ask for people with some tech background, yet aren't willing to pay for it. It was an easy interview, but not an impressive company. I spent an hour on the phone interviewing after the pre-screen quiz. They are looking to take advantage of people desperate for jobs. I declined, needless to say.
- They ask you to Google random printer models and troubleshoot it on the spot. Not hard, really. 3 Answers
- No OfferNeutral ExperienceAverage Interview
I applied online. The process took 4 days – interviewed at Support.com in March 2015.
Support.com requires you to take an aptitude test, making sure you can troubleshoot/follow a flow chart. These types of charts are, assumedly, the type you would use while working from them. If you pass the test, you will get an email asking you to schedule an interview. It's a work from home position, so the interview takes place over the phone. They call, ask you some questions, and afterwords, tell you HR will be in touch. If you're rejected, it's usually pretty fast. If you don't hear from them for a while, it's a good sign.
- How would you handle a Irate customer who has been transferred around? How would you tell a non-tech savvy individual to locate their modem/router? Give us an example of an outstanding act of customer service you have done. Other more specific tech related questions Answer Question
- No OfferNegative ExperienceAverage Interview
I applied online. The process took 5 days – interviewed at Support.com (Elizabeth, NJ) in March 2015.
It was easy interview. They asked if I was flexible with my working hours. Few technical questions very simple. I was told I will be contacted if selected by the team by email. I waited for a week did not receive any email so sent them email asking the status of my application. I was told that I have been selected and they would be taking my application further however I need to wait till training badge starts. So I waited and waited but NO RESPONSE. I sent them email after a month NO REPLY. I kept sending emails but never got a response from them. It was very unprofessional of them. I sent emails to HR as well as the person who conducted the telephonic interview but no one replied back. Worst experience for me...
- Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 6 days – interviewed at Support.com (Idaho Falls, ID) in March 2015.
I saw an ad on Craig's list. Applied online with a basic skills test that included knowledge of flow charts, networking, basic computer terminology and level of troubleshooting knowledge. After passing that, I got an email asking more specific questions. I then got a scheduled phone interview and had the job, wages and expectations of SDC if I got the job.
- Interviewer asked how I would respond to an irate customer who could not be managed. 1 Answer
Helpful (2)No OfferNeutral ExperienceAverage Interview
I applied online – interviewed at Support.com.
The Fist thing they say if you need to be available 24/7 because it is a call center that work 24/7 366 days in the year. The person was kind of rude. I told him I want my Sundays free and he say they don't know the schedule can be at 3 am or at nights. That didn't work for me and he knew it even when I told him to continue with the interview
- About my experience especifically with costumer service Answer Question
Helpful (1)No OfferPositive ExperienceAverage Interview
I applied through other source. The process took 5 days – interviewed at Support.com (Battle Ground, WA) in February 2015.
The interview went well, but I should have studied the basics a little better. I was more prepared to answer difficult questions and was a little surprised by the process. The person doing the interview was very professional. If I am able to interview again, there are definitely some things I would do differently. Overall a good experience.
- What schedules I'd be willing to work 1 Answer
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 2 weeks – interviewed at Support.com in February 2015.
I completed an application and technical quiz online, and then was given a further tech quiz over the phone prior to receiving a job offer. I then had to complete 4 weeks of training, which you could not miss more than an hour of for any reason or else you'd be immediately fired. It was an easy process, and the training itself was fun, but like many other policies in this company, the onboarding process needs some work.
- Walk a customer through downloading and installing drivers for a <insert printer model here> Answer Question
- Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 5 days – interviewed at Support.com (Philadelphia, PA) in February 2015.
You apply and are sent a test. This test will be simple for you if you are comfortable with computers. If you do well, you will be contacted to schedule an interview. After you have your interview, they will (hopefully) contact you to fill out paperwork that will need to be notarized.
- Q: Describe one time where you went above and beyond for a customer. Q: Explain how you would power cycle a modem and a router. Answer Question
Helpful (3)Declined OfferPositive ExperienceAverage Interview
I applied online. The process took 3 days – interviewed at Support.com.
Filled out the application, got a word of an interview over the phone with someone. Looked like a good fit. However after finishing the process I started getting interviews and replies from companies locally.
Reasons for Declining
I need a job that pays a living wage of at least $12.00 per hour, and this company does not.
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