Lowe's

  www.lowes.com
Work in HR? Unlock Free Profile

Lowe's Sales Specialist Flooring Interview Question

I interviewed in San Diego, CA and was asked:
"Suppose a customer is interested in a project, but they don't want to purchase because they say they can't afford it. How do you close the sale?"
Add Tags [?]
Answer

Part of a Sales Specialist Flooring Interview Review - one of 1,219 Lowe's Interview Reviews

Answers & Comments

4
of 4
votes
CREDIT. For consumers, there's the Lowe's Consumer Credit, a.k.a. LCC, and the Project Card, a.k.a. LPC.

The LCC has 5% every time they use it OR special financing. Typically it's 6 months 0% APR, but occasionally there are 12 or 18 month promos.

The Lowe's Project Card requires a minimum purchase of $1,000, but it offers a much lower interest rate than the LCC and it requires a flat monthly payment.

Lowe's also has something called Quote Support Program, or QSP. It's used for volume discounts on a case-by-case basis, and requires a minimum purchase of $2,500.

If the customer either doesn't want or already has Lowe's credit, and if QSP either isn't an option or doesn't offer a big enough discount, then I mentioned downgrading the product to a Lowe's Everyday Value product instead.
- Interview Candidate on Jun 26, 2012

To comment on this question, Sign In with Facebook or Sign Up

Tags are like keywords that help categorize interview questions that have something in common.