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Lowe's Sales Specialist Flooring Interview Question

I interviewed in San Diego, CA and was asked:
"Suppose a customer is interested in a project, but they don't want to purchase because they say they can't afford it. How do you close the sale?"
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Part of a Sales Specialist Flooring Interview Review - one of 1,219 Lowe's Interview Reviews

Answers & Comments

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CREDIT. For consumers, there's the Lowe's Consumer Credit, a.k.a. LCC, and the Project Card, a.k.a. LPC.

The LCC has 5% every time they use it OR special financing. Typically it's 6 months 0% APR, but occasionally there are 12 or 18 month promos.

The Lowe's Project Card requires a minimum purchase of $1,000, but it offers a much lower interest rate than the LCC and it requires a flat monthly payment.

Lowe's also has something called Quote Support Program, or QSP. It's used for volume discounts on a case-by-case basis, and requires a minimum purchase of $2,500.

If the customer either doesn't want or already has Lowe's credit, and if QSP either isn't an option or doesn't offer a big enough discount, then I mentioned downgrading the product to a Lowe's Everyday Value product instead.
- Interview Candidate on Jun 26, 2012

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