Sutherland Global Services Interview Questions & Reviews
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Updated May 27, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 26 ratings 
“Easy” Interview
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Interview Experience [?] Based on 26 ratings
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| 1–10 of 26 Sutherland Global Services Interviews | Sort by |
Team Lead at Sutherland Global Services
Posted May 27, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Aug 2011 (took 4 weeks)
2-3 rounds of interview scheduled. HR, MAnager and the VP took the interview.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
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Helpful Interview?
Yes |
No
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Work@Home Customer Service at Sutherland Global Services
Posted Mar 19, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2011 (took a day)
Followed a link from ratracerebellion website and submitted resume. 6 weeks later received email for assessment test to be taken within 2 days w/phone interview the following day. Received phone call at specified time - at end of phone interview was offered the job. Completed paperwork online through secured web portal & started 2 weeks paid training process before taking live calls.
Interview Questions
Negotiation Details
No negotiations.
Other Details
I Applied Online and the interview consisted of a Background Check, a Skills Test and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Sales at Sutherland Global Services
Posted Mar 6, 2012
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Feb 2012 in Rochester, NY (took a day)
It was the easiest interview I've been on. The interviewer didn't ask me any behavioral questions. The hardest question was to name three aspects of my life I am working on, which caught me off gaurd. It's very simple - talk about your sales experience (even if it's limited to being a waitress/bartender)
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a 1:1 Interview and a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sutherland Global Services
Posted Feb 17, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2010 (took 1+ week)
I was called by a recruiter and had a phone interview. Two days later I got another call and a time was set up for an interview. The interview went great. Within 5 days I was made an offer.
Interview Questions
Negotiation Details
I tried to negotiate but they would not budge.
Other Details
The interview consisted of a Phone Interview and a 1:1 Interview.
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Helpful Interview?
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No
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Research and Analytics at Sutherland Global Services
Posted Jan 9, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Mar 2011 in Mumbai (India) (took 1 week)
I was contacted by an external consultant briefing my about how they found my resume on a job site, and would like to forward it. The consultant was professional (which is rare, trust me!) and sent me the job description within 15 minutes, to which I responded.
Later, after a couple of days, the company HR called me to fix date/time for the telephonic interview. I confirmed, and set my schedule for the same. On the prescribed day, no one called. After 45 minutes of the decided time, I called them to check about the reason. The HR said there was rescheduling and gave me date of couple of days later for the telephonic interview.
A senior manager called me on the fixed time this time. She sounded thorough, professional, but somehow disinterested in conducting the interview. She asked me my current profile in detail along with reasons to quit. I described in detail and asked for a detailed profile. She explained the role, and the description matched the kind of profile I was looking for.
Then, I was given a case study (on the phone!) to solve and asked how best I would approach it. I explained the general approach for it. She questioned me about some of the things I said, and I answered the questions as best as I could. (here again, she sounded like she was not really interested in conducting the interview)
I was asked at the end about some software/tools I use, to which I responded positively. She said I will here from them in 3-4 days.
Again, they never contacted me (I guess they were in the process of finding other options, so was I)
After around 40 days (!!!), the HR contacted me saying there would be one final telephonic round. I agreed, and some other Sr. manager again called me. This time, the person sounded genuinely interested. He was thorough and patiently listened to what I had to say. They only checked some of the concepts. There was no case analysis this time.
In 2 days, I got a call from the HR representative, and they offered me the position.
Interview Questions
Negotiation Details
The negotiations were pretty straight-forward. I quote a figure, and they agreed to it.
If you're considering an offer, do call/contact an existing employee to have a suggestion about the approximate salary range for the profile they are offering. Sutherland does give really good hikes for joinees, and you don't want to underquote (like I did). Also, the work hours are atrocious at times, so you might want to check about long hours with the team you are supposed to join.
Also, note down the number from which they call so that you can call them back to check in case they don't.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Sales Associate at Sutherland Global Services
Posted Dec 10, 2011 — 1 of 1 people found this helpful
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1.0
Very Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Jul 2011 in Rochester, NY (took a day)
I received a phone call from a recruiter, who set up a time for an interview for me. I arrived, and met with a team leader. We talked for about 20 minutes about the job. It was very laid back, very informal. No pointed questions. After that I was introduced to an associate and listened in on some sales calls for about 30 minutes. After that I met with the group manager, and after about 10 minutes was offered the job.
Interview Questions
Negotiation Details
No opportunity for negotiation.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Drug Test.
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Helpful Interview?
Yes |
No
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Customer Service Representative at Sutherland Global Services
Posted Nov 7, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2011 in Rochester, NY (took a day)
If you get an interview with this company, you can rest assure that you pretty much got the job.
The interviewer explained about the job and 2 week training and asked some general questions. I got stumped on a question and she described it in another way. You will get hired on the spot and asked to come to training. You will sign a hirirng paper with the current starting wage.
Negotiation Details
I did not negotiate, but I encourage others to do so- especially if you have college education or relevant experience in the field.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Drug Test.
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Sales Associate at Sutherland Global Services
Posted Oct 3, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 (took 2 days)
I applied online through Sutherland's website. A couple days later I was contacted by someone and they asked me about my background in IT, and my availability for full-time or part-time work. He then asked if I was interested in sports. I said yes and he told me about a sales position for a company that sells tickets. He seemed very friendly and gave me information for an interview at Sutherland Global. The person who gave me the interview seemed really nice and we mostly talked about sports. It seemed like a laid back atmosphere. My advice would be to show that you can hold a conversation with someone.
Interview Questions
Negotiation Details
When they asked me what salary I was expecting I replied that I would discuss the salary once the position was offered to me. Once I was offered the job I asked what salary was typical for someone in my position. I think I negotiated well because I heard someone in another room say they would get $9.00 an hour and I got $9.50.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
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Helpful Interview?
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No
Inappropriate?
Technical Support at Sutherland Global Services
Posted Sep 27, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2009 (took 2 days)
It is not that difficult for an average person to pass this test.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Background Check.
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Customer Service Representative at Sutherland Global Services
Posted Sep 27, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Feb 2009 in Rochester, NY (took 2 weeks)
I was referred by my roommate and interviewed for a position on his program. The interview took place in the office where the program was housed, and consisted of a one on one chat with a program supervisor. I was not offered a position with that program but was referred to a different program better suited for my skill set. I was offered a position with that program after interviewing with the program manager. I was then immediately drug tested with a mouth swab and given an initial training start date. The interview process was free wheeling and laid back, and very accessible. The people were open and friendly in both cases and inquisitive about me and my life.
Interview Questions
Negotiation Details
I accepted the offer as presented without negotiating, as the offer was satisfactory for the work indicated.
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview, a Personality Test and a Drug Test.
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