Sutherland Global Services

  www.sutherlandglobal.com
  www.sutherlandglobal.com
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Sutherland Global Services Interview Questions

Updated Sep 26, 2014
Updated Sep 26, 2014
133 Interview Reviews

Interview Experience

Interview Experience

67%
22%
9%

Getting an Interview

Getting an Interview

23%
17%
16%

Interview Difficulty

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Average

Interview Difficulty

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Candidate Interview Reviews

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  1.  

    Tax Software Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 months - interviewed at Sutherland Global Services in August 2014.

    Interview Details

    As I type this I'm still waiting on a phone interview that was suppose to start at 1pm est, it is now 18 mins past that time. This company has pretty much strung me along for two months. Telling me I was qualified and they were offering me a position, moments later via email I was told I was not qualified. Cool, off to the next opportunity. Then two days later I'm told they want to me to apply for a different position, again cool. Told I'm qualified and would receive a call, never received a call, instead received an email stating I would not be offered a position. Then about three weeks later told to apply for the position of Tax Software Technician, which I foolishly did since I'm seriously looking for employment. Was told the same day I applied and recorded my answers to 9 questions that I was qualified and to be on the look out for an email from them(although this was sent via email). Received an email the next day told to select a time for a phone interview for the next day(which is today August 26, 2014). I selected my time of 1pm and now 22 minutes later they still have not called. I must say this was the final straw, although truth be told the run-a-round from before should have been. I'm not sure how "great" this company can be when they are not professional enough to follow up with people they claim they want to make a job offer to.

    Interview Questions
    • The most difficult and/or unexpected question was all of them, since I never got a chance to be asked or to answer.   Answer Question
    No Offer
    Difficult Interview
  2.  

    Work At Home Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 days - interviewed at Sutherland Global Services.

    Interview Details

    I applied online and was sent an e-mail stating that they were interested in me completing a detailed profile. After completing the profile I was sent a link to take an additional assessment. This tested the suitability of my computer to support their system as per their computer requirements. After successfully passing that aspect it took me to another assessment that tested my ability to do calculations as well as most appropriate responses to different customer service questions. A few days later I received an email with a virtual interview. It prompted me to write down my answers to select questions while some would be random. When i was ready for the interview I received the call and replied yo questions asked. It gave the opportunity to rerecord answers if you weren't satisfied with the answer. A few days later I received a call with a job offer.

    Interview Questions
    Accepted Offer
  3.  

    Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 days - interviewed at Sutherland Global Services in July 2014.

    Interview Details

    When you manage to first fill out an Application, there will be two separate assessment test. The first one is the Basic Personality you see on EVERY job Application. The second one, is timed, and the Questions are truly Endless. The purpose is to see how many right answers you can get in the time allotment. For me, when it was done, the recruiter called me 2 Hours later for an Overview of the Job and Screening of the applicant. This purpose I extremely appreciate, because they basically describe the job and pay before scheduling the Interview; this saves time & gas, just in case it's a position you're not interested in.
    After that - It's an interview with the Department Manager, and you're pretty much in from there if you pass a skills test (Which was a WPM Typing Test)

    Interview Questions
    • If you can explain customer service to someone on the Streets, how would you do it?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Remote, OR
    Anonymous Interview Candidate in Remote, OR
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Sutherland Global Services in June 2014.

    Interview Details

    I applied online and several months later received an email asking if I was interested in a tech support position. I responded and was sent to their job testing site. That was pretty easy. It was all online and a lot of simulation. There was also a telephone type voice test. Again pretty easy.

    Interview Questions
    • The questions were pretty standard. How would you handle a disgruntled customer, how do you handle a bill inquiry, etc.   Answer Question
    Negotiation Details
    I accepted and went through the orientation but quit before I could do the job shadowing. The assignment was not for me. The pay was standard. Training rate was $8.50 production rate was $9.50 and if you met goal you could get another 50 cents per hour. No negotiation. The pay is standard for all applicants.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Technical Support Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeks - interviewed at Sutherland Global Services.

    Interview Details

    Very easy. First round was with a recruiter who just wanted to get the basics. Second round was with the hiring manager who was late calling me, but was sweet and apologetic.

    Interview Questions
    • Do you show empathy even if the customer's concern doesn't really call for empathy? For instance, customer calls in to tell you that they love your product.   View Answer
    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Associate Vice President Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 5 months - interviewed at Sutherland Global Services.

    Interview Details

    Incredibly drawn out. Many interviews over many months.

    Negotiation Details
    Pretty standard. Sutherland checks candidates' prior 2 years tax returns to use as basis for negotiating comp. Will negotiate base and performance bonus.
    I forgot to include in prior section: Sutherland is very stingy with travel expenses. At all employee levels you will be expected to stay at $90/night hotels and have to provide receipts for every single expense, regardless of how small in order to be reimbursed. Office space is also pretty sparse. I personally found it only mildly annoying, but this could be a big deal for some.
    Accepted Offer
    Negative Experience
    Average Interview
  8.  

    ATT Uverse/Work At Home Interview

    Anonymous Interview Candidate  in  Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I applied online - interviewed at Sutherland Global Services in February 2014.

    Interview Details

    I was just called by a woman explaining a position available to me, and she hung up or was disconnected while I was talking to her. It's been over 15 minutes and she has my number and did not call back. I can only assume she hung up on me.

    No Offer
    Negative Experience
    Average Interview
  9.  

    Insurance Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 1+ week - interviewed at Sutherland Global Services.

    Interview Details

    I had three interiews and on the third I was introduced tot he human resourcces manger that lacks a genuine personality, which i can assume this is why she is not in sales.

    Interview Questions
    • nothing was difficult aboutthe interview process because of my knowledge of the industry. The whole process was pretty much textbook.   Answer Question
    Negotiation Details
    They were a bit vague and misleading about the company and salary I would recieve.
    Accepted Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Tech Support Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ weeks - interviewed at Sutherland Global Services.

    Interview Details

    everything done via email and phone calls takes awhile before you hear anything but when you do it goes fast

    Interview Questions
    Negotiation Details
    none they offered you a job and said this is what it pays
    Accepted Offer
  11.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at Sutherland Global Services.

    Interview Details

    pretty standard interview questions

    Interview Questions
    Accepted Offer
    Easy Interview

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