Sutherland Global Services Interview Questions

Updated Apr 22, 2015
163 Interview Reviews

Interview Experience

Interview Experience

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22%
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Getting an Interview

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Candidate Interview Reviews

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  1.  

    No Offer
    Negative Experience
    No Offer
    Negative Experience

    Interview

    They begged me for months to interview. When I did, they wasted my time. They put you through an assessment that has nothing to do with the position they said was available. They asked for access to my computer which involved me changing settings but then did not provide information on how to undo the setting changes. They did not provide a contact phone number and basically ignored me when I asked questions. Turns out the position they told me I was applying for did not actually exist.

    Interview Questions

    • There was a lengthy assessment that seemed to focus on tech support, however I did not apply for a tech support position. They say the assessment was only 45 minutes, but it is really 2 hours. This was a red flag. If they are not willing to be honest about the assessment time, I can only imagine how dishonest they would be about other aspects of employment.   1 Answer
  2.  

    Business Controller Analyst Interview

    Anonymous Employee in New York, NY
    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Sutherland Global Services (New York, NY) in April 2015.

    Interview

    Applied for one job and phone screening done. That position was filled but screening notes were passed to Finance, which expressed an interest in my skill set for another position. Telephone interview was conducted by respective VP and AVP. Went fairly well (I hope) and face to face now scheduled.

    Interview Questions

    • Ability to work in matrix organization - how to deal with inevitable reporting conflicts?   Answer Question
  3.  

    Declined Offer
    Positive Experience
    Average Interview
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 daysinterviewed at Sutherland Global Services in March 2015.

    Interview

    Application process included a tech check on your equipment and internet speed, personality assessment, IQ, basic English a few tech questions, and a typing test. After submitting this portion, you wait for an email that let's you know whether you can proceed with the virtual interview or they aren't interested.

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  5.  

    Mortgage Underwriter Interview

    Anonymous Employee in Houston, TX
    No Offer
    Negative Experience
    Easy Interview
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 6+ weeksinterviewed at Sutherland Global Services (Houston, TX) in February 2015.

    Interview

    Pointless, first and only question was what my income requirements were? I said based on my experience and credentials 75k + to start, and he did not ask any more questions but rather just read my resume and said that we would be in touch soon. That was six weeks ago. I just learned they don't pay anything north of 55k-60k. No wonder the guy was so eager ti get rid of me.

  6. Helpful (2)  

    ADP SBS District Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Accepted Offer
    Neutral Experience

    Application

    I applied through an employee referral. The process took 5 daysinterviewed at Sutherland Global Services.

    Interview

    They will hire anyone that can have a conversation. They will tell you what the top ppl make but never tell you that the program is set up so that only 4 ppl can be in that Top Bucket, and you won't move up unless ppl ahead of you quit or die.

    Interview Questions

    Negotiation

    They can give a higher salary than they are telling you (+2k). You can also negotiate a guarantee on commissions for the first 6 mos.

  7. Helpful (1)  

    Work From Home Customer Service Interview

    Anonymous Interview Candidate
    Accepted Offer
    Difficult Interview
    Accepted Offer
    Difficult Interview

    Interview

    The assessment was LENGTHY. Some of the questions were difficult and some tricky. Pay close attention to how they are worded. A large portion of the assessment included questions that are completely irrelevant to a customer service position i.e. geometry, word puzzles, what comes next in the series of pictures etc. The answer to one particular question gave you 4 possible answers to choose from, 3 of which were TRUE! I just ended up taking a stab at it. On top of all this, it said that it would take you approximately 45 minutes to complete the assessment...are you kidding me?!!! This is not at all accurate. In addition, the job posting said nothing about having to have your computer hard wired during the time you are taking their assessment!! I was using wi-fi when I started it, arrgg! I ended up having to move my PC into another room so that I could hard wire it. Thankfully, they do send you an email once you begin the process that allows you to link back up to the assessment and continue where you left off (basically). Next up, a virtual interview. I have not yet completed this process.

  8.  

    Consultant Interview

    Anonymous Interview Candidate in Rochester, NY
    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person – interviewed at Sutherland Global Services (Rochester, NY) in December 2014.

    Interview

    Walked into a job fair, they did a 60 minute presentation of possible opportunities and advancements, did a short interview with recruiter, they asked about experiences in your past employment, did a quick 10 minute drug test with a cotton swab in your mouth, gave me a formal offer and got hired on spot

    Interview Questions

    Negotiation

    No negotiation

  9.  

    Senior Team Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2+ weeksinterviewed at Sutherland Global Services.

    Interview

    Was a series of interviews with HR, Account Manager, Sr. Account Manager, Sr Director, and Client. The process was a set of interviews and a 90 plan of action on what would I do to increase client KPI's. The panel interview and presentation was tough as there were many direct questions, and tense due to the state of the business.

    Interview Questions

    • Presenting a 90 game plan on what I would do to improve the company performance.   Answer Question
  10. Helpful (1)  

    Work At Home Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1+ weekinterviewed at Sutherland Global Services in October 2014.

    Interview

    Most of the process was answering questions online, I remembered receiving several emails for skills testing and system capabilities. Once the technical interview portion, all on my pace was completed, I was contacted via email for a phone interview.I did a phone interview found out immediately I got the job, within the next few days HR paperwork came in.

    Interview Questions

    Negotiation

    Salary was stated

  11. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Rochester, NY
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Sutherland Global Services (Rochester, NY) in August 2014.

    Interview

    You apply online. They test your computer. They give you a list of interview questions and then you call and record your voice saying the answers. Then I got a call the next day with an offer.

    Negotiation

    No negotiation. They told me it was $8.50 for 5 weeks of training then $9 after that.

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