Sutherland Global Services Interview Questions

Updated Apr 14, 2015
Updated Apr 14, 2015
161 Interview Reviews

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  1. Helpful (1)  

    Tax Software Technician Interview

    No Offer
    Difficult Interview
    No Offer
    Difficult Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Sutherland Global Services in August 2014.

    Interview

    As I type this I'm still waiting on a phone interview that was suppose to start at 1pm est, it is now 18 mins past that time. This company has pretty much strung me along for two months. Telling me I was qualified and they were offering me a position, moments later via email I was told I was not qualified. Cool, off to the next opportunity. Then two days later I'm told they want to me to apply for a different position, again cool. Told I'm qualified and would receive a call, never received a call, instead received an email stating I would not be offered a position. Then about three weeks later told to apply for the position of Tax Software Technician, which I foolishly did since I'm seriously looking for employment. Was told the same day I applied and recorded my answers to 9 questions that I was qualified and to be on the look out for an email from them(although this was sent via email). Received an email the next day told to select a time for a phone interview for the next day(which is today August 26, 2014). I selected my time of 1pm and now 22 minutes later they still have not called. I must say this was the final straw, although truth be told the run-a-round from before should have been. I'm not sure how "great" this company can be when they are not professional enough to follow up with people they claim they want to make a job offer to.

    Interview Questions

    • The most difficult and/or unexpected question was all of them, since I never got a chance to be asked or to answer.   Answer Question
  2.  

    Senior Team Manager Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2+ weeksinterviewed at Sutherland Global Services.

    Interview

    Was a series of interviews with HR, Account Manager, Sr. Account Manager, Sr Director, and Client. The process was a set of interviews and a 90 plan of action on what would I do to increase client KPI's. The panel interview and presentation was tough as there were many direct questions, and tense due to the state of the business.

    Interview Questions

    • Presenting a 90 game plan on what I would do to improve the company performance.   Answer Question
  3. Helpful (1)  

    Work From Home Customer Service Interview

    Accepted Offer
    Difficult Interview
    Accepted Offer
    Difficult Interview

    Interview

    The assessment was LENGTHY. Some of the questions were difficult and some tricky. Pay close attention to how they are worded. A large portion of the assessment included questions that are completely irrelevant to a customer service position i.e. geometry, word puzzles, what comes next in the series of pictures etc. The answer to one particular question gave you 4 possible answers to choose from, 3 of which were TRUE! I just ended up taking a stab at it. On top of all this, it said that it would take you approximately 45 minutes to complete the assessment...are you kidding me?!!! This is not at all accurate. In addition, the job posting said nothing about having to have your computer hard wired during the time you are taking their assessment!! I was using wi-fi when I started it, arrgg! I ended up having to move my PC into another room so that I could hard wire it. Thankfully, they do send you an email once you begin the process that allows you to link back up to the assessment and continue where you left off (basically). Next up, a virtual interview. I have not yet completed this process.

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  5.  

    Senior Network Engineer Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3 weeksinterviewed at Sutherland Global Services (Alexandria (Egypt)) in January 2011.

    Interview

    interview process is pretty forward you apply meet HR department once maybe you come to another selection interview then you enter the technical interview that on is tiff you will be reviewed by a panel of 3 to 5 people in 3ree spreated interviews

    Interview Questions

    • what is difference between distant vector and link state routing ?   Answer Question
  6.  

    Senior Accounts Manager Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2 weeksinterviewed at Sutherland Global Services (Legazpi (Philippines)).

    Interview

    Standard interview process with Director and Vice President. Background check was also done. Job offer took a week to complete. Interview questions outlines the skill sets needed for the job, situation based questions to validate the skills needed and personality was also tested.

    Interview Questions

    • How do you compute CSAT. What specific action plans did you do to move the performance needle.   Answer Question
  7.  

    Customer Service Representative Interview

    No Offer
    Positive Experience
    Difficult Interview
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took a weekinterviewed at Sutherland Global Services (Pili, Camarines Sur (Philippines)) in November 2012.

    Interview

    be confident with your answers and make sure you have a sense when it comes to answering all of the question and another it is better to choose your degree as a field of work in order for you to easily adopt on the chosen field/work

    Interview Questions

  8.  

    Consultant Interview

    No Offer
    Positive Experience
    Difficult Interview
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took a dayinterviewed at Sutherland Global Services (Carmona, Province of Cavite (Philippines)) in March 2013.

    Interview

    For faster hiring process,, visit their online assessment so that if you're going to apply on your prefer date you will no longer answer the online assessment, and just proceed to the interview and phone interview. There's a 1:1 interview with a recruitment agent and a 1-2 phone interview with the big boss abroad.

    Interview Questions

    • All the question is hard, especially if you're going to makeup you're answers. They tend to make you sell the network provider that you are using for example Globe and their promos and everything, but it depends on the account.   1 Answer
  9. Helpful (2)  

    Team Manager Interview

    Accepted Offer
    Difficult Interview
    Accepted Offer
    Difficult Interview

    Application

    I applied through other source. The process took 5 weeksinterviewed at Sutherland Global Services (Chennai (India)) in August 2009.

    Interview

    Need to be focused on people management and need to clear BA (people answers)

    Interview Questions

  10. Helpful (2)  

    Team Manager Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 4+ weeksinterviewed at Sutherland Global Services (Taguig (Philippines)) in October 2009.

    Interview

    3 Interview with 3 assessment. First is initial interview over the phone, then interview with HR representative, then interview with the Program Manager. After interview, 3 assessment consist of skills, IQ, and personality test

    Interview Questions

    • On what I can contribute to a newly established account that has never been tried before.   Answer Question
  11.  

    Senior Analyst Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took a weekinterviewed at Sutherland Global Services (Chennai (India)) in August 2010.

    Interview

    initial interview with the HR, then couple of Technical rounds

    Interview Questions

    • rapid round which consist of 30 multiple choice questions   Answer Question

    Negotiation

    they offered me a decent salary, but salary can be negotiated

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