Getting an Interview
Getting an Interview
Interviews for Top Jobs at Sutherland Global Services
- Technical Support (25)
- Consultant (19)
- Customer Service Representative (18)
- Technical Support Consultant (8)
- Tech Support (7)
- Customer Support Executive (6)
- Technical Support Representative (5)
- Team Manager (5)
- Sales Associate (4)
- Senior Consultant (3)
- Team Lead (3)
- W@H Customer Service Representative (3)
- Analyst (3)
- Technical Engineer (2)
- Senior Team Manager (2)
- Director (2)
- Senior Associate (2)
- Assistant Manager (2)
- Sales Consultant (2)
- Customer Services Representative (2)
- Senior Analyst (2)
- Sales Representative (2)
- Technical Support Executive (2)
- Technical Support Manager (1)
- Customer Service Consultant (1)
- Customer Service Manager (1)
- CSA (1)
- Business Systems Analyst (1)
- Supervisor (1)
- Mortgage Underwriter (1)
Helpful (3)Declined OfferPositive ExperienceAverage Interview
I applied online. The process took 4 days. I interviewed at Sutherland Global Services in March 2015.
Application process included a tech check on your equipment and internet speed, personality assessment, IQ, basic English a few tech questions, and a typing test. After submitting this portion, you wait for an email that let's you know whether you can proceed with the virtual interview or they aren't interested.
Helpful (1)Accepted OfferNegative ExperienceEasy Interview
I applied through a recruiter. The process took 1 day. I interviewed at Sutherland Global Services (Houston, TX) in March 2015.
Young lady was very generic in speaking to people about the job/drug screening process. NO real personality-pity I didn't see that as a precursor of how the people are at this organization. Every single person I interacted with at this company was the same, non commital in all answers given to questions about future job offers/promises given as to employment.
- None-went straight to drug screening aside from being asked who I was there to see recruiter wise. 1 Answer
Helpful (3)Accepted OfferNeutral Experience
I applied through an employee referral. The process took 5 days. I interviewed at Sutherland Global Services.
They will hire anyone that can have a conversation. They will tell you what the top ppl make but never tell you that the program is set up so that only 4 ppl can be in that Top Bucket, and you won't move up unless ppl ahead of you quit or die.
- Very simple process, no surprises. Answer Question
They can give a higher salary than they are telling you (+2k). You can also negotiate a guarantee on commissions for the first 6 mos.
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 4 days. I interviewed at Sutherland Global Services (Dallas, TX) in January 2015.
Not long, just customer service question via phone interview. Employer called and asked a few question and once I was finish I was sent a email stating that I got the job
- How many tomes have you had irrate customer and what did you do to solve the issue. Answer Question
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 3+ months. I interviewed at Sutherland Global Services (New York, NY) in January 2015.
Applied on line, employment application with personality test. Then sent a link to do a automated phone and on line typical employment interview. Received do not reply email confirmations. Received thank yous from a recruiter via email. Was contacted three months later with a job offer.
Helpful (1)Accepted OfferDifficult Interview
The assessment was LENGTHY. Some of the questions were difficult and some tricky. Pay close attention to how they are worded. A large portion of the assessment included questions that are completely irrelevant to a customer service position i.e. geometry, word puzzles, what comes next in the series of pictures etc. The answer to one particular question gave you 4 possible answers to choose from, 3 of which were TRUE! I just ended up taking a stab at it. On top of all this, it said that it would take you approximately 45 minutes to complete the assessment...are you kidding me?!!! This is not at all accurate. In addition, the job posting said nothing about having to have your computer hard wired during the time you are taking their assessment!! I was using wi-fi when I started it, arrgg! I ended up having to move my PC into another room so that I could hard wire it. Thankfully, they do send you an email once you begin the process that allows you to link back up to the assessment and continue where you left off (basically). Next up, a virtual interview. I have not yet completed this process.
- Accepted OfferNegative ExperienceDifficult Interview
I applied online. The process took 3 weeks. I interviewed at Sutherland Global Services (Syracuse, NY) in December 2014.
First I had to go to the local zoo where they were having the interviews. They for whatever reason had planned to show a movie that was scheduled to rune only at certain times, then make you wait to be interviewed in one of several lines. I was on lunch, so I couldn't sit around waiting, and I had to ask a few different people could I just get an interview since I'd already submitted my application. Most said 'no, I had to wait'- but one person got me past the bs and I only had to wait in line, get my interview, then go home. Then wait for a response, which took a few days, then wait to be scheduled for a phone interview with the client of the program I was applying for. After that there was more paperwork, a drug test, and then more waiting. I think the total time was about 3 weeks from application to hire. As an aside I asked other workers once hired about their interview process & it varied wildly, so 'Good Luck'?
- They were interested in how much Linux experience I had. 1 Answer
- Accepted OfferNeutral ExperienceEasy Interview
I applied in-person. I interviewed at Sutherland Global Services (Rochester, NY) in December 2014.
Walked into a job fair, they did a 60 minute presentation of possible opportunities and advancements, did a short interview with recruiter, they asked about experiences in your past employment, did a quick 10 minute drug test with a cotton swab in your mouth, gave me a formal offer and got hired on spot
- Questions about prior experiences Answer Question
- Accepted OfferPositive ExperienceDifficult Interview
I applied through an employee referral. The process took 2+ weeks. I interviewed at Sutherland Global Services.
Was a series of interviews with HR, Account Manager, Sr. Account Manager, Sr Director, and Client. The process was a set of interviews and a 90 plan of action on what would I do to increase client KPI's. The panel interview and presentation was tough as there were many direct questions, and tense due to the state of the business.
- Presenting a 90 game plan on what I would do to improve the company performance. Answer Question
Helpful (1)Accepted OfferPositive ExperienceEasy Interview
I applied through a recruiter. The process took 1+ week. I interviewed at Sutherland Global Services in October 2014.
Most of the process was answering questions online, I remembered receiving several emails for skills testing and system capabilities. Once the technical interview portion, all on my pace was completed, I was contacted via email for a phone interview.I did a phone interview found out immediately I got the job, within the next few days HR paperwork came in.
- None interviewer was very professional and casual. Answer Question
Salary was stated
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