Sutherland Global Services

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Sutherland Global Services Interview Questions

Updated Aug 26, 2014
Updated Aug 26, 2014
132 Interview Reviews

Interview Experience

Interview Experience

67%
22%
10%

Getting an Interview

Getting an Interview

24%
17%
15%

Interview Difficulty

2.7
Average

Interview Difficulty

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Average

Easy

Candidate Interview Reviews

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  1.  

    Senior Consultant Interview

    Anonymous Interview Candidate  in  Cochin (India)
    Anonymous Interview Candidate in Cochin (India)
    Application Details

    I applied through a staffing agency - interviewed at Sutherland Global Services.

    Interview Details

    Hiring Process

    Hiring is genuine and there are no scams
    Background verification not fully
    No off during season time in some process
    night shift majority of time
    Need to probe before you come with a fix with your final pay

    Interview Process

    Interview process is real simple
    Interview is pretty straight forward
    Not too many questions are asked during interview

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  2. 2 people found this helpful  

    Customer Support Executive Interview

    Anonymous Interview Candidate  in  Chennai (India)
    Anonymous Interview Candidate in Chennai (India)
    Application Details

    I applied through a staffing agency. The process took 6 days - interviewed at Sutherland Global Services in May 2010.

    Interview Details

    First round will be an self introduction; second will be Essay Writing; Third round will be Typing Test;
    Fourth round will be Aptitude; Fifty round will be Chat round and the last one is HR Interview followed by Offer Letter.

    Interview Questions
    Negotiation Details
    If you're a fresher, they'll determine the salary and if not you can negotiate with better hike.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Auditor Interview

    Anonymous Interview Candidate  in  Thāne (India)
    Anonymous Interview Candidate in Thāne (India)
    Application Details

    I applied online. The process took a day - interviewed at Sutherland Global Services in November 2010.

    Interview Details

    1.Tell me about your self 2.why should i select you?. 3.what are your strength and Weakness? 4.What are your hobbies? 4. what do you know about aviation industry? 5. Will you leave our organisation if IBM Hires you(as i was from computers Background)?6. What is Todays newspapers headline?

    Interview Questions
    Negotiation Details
    They had fixed CTC for Freshers
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Consultant Interview

    Anonymous Interview Candidate  in  Cochin (India)
    Anonymous Interview Candidate in Cochin (India)
    Application Details

    I applied through a staffing agency. The process took 2 days - interviewed at Sutherland Global Services.

    Interview Details

    Interview process is one misery. They test our patience to its core. Not at all professional at times. They simply want us to go here and there. Have to wait the whole day, sometimes till night. Highly recommended for people who really needs a job to survive. Else you have to be really smart to manage the hurdles!

    Interview Questions
    Negotiation Details
    They mostly wont accept negotiation
    Accepted Offer
    Neutral Experience
    Easy Interview
  6.  

    Customer Service Agent Interview

    Anonymous Interview Candidate  in  Windsor, ON (Canada)
    Anonymous Interview Candidate in Windsor, ON (Canada)
    Application Details

    I applied online - interviewed at Sutherland Global Services in April 2012.

    Interview Details

    I initially applied online and filled out a series of questions mostly behavioural ones. Shortly after that I was called in my a recruiter to have a simple face to face interview to see which program I was best suited for. After that she said she would call me to move on to the next interview with a manager. It took a while to hear back, so I called myself to follow up on the interview and she said she was just going to call me to as are something up for the following week.

    Interview Questions
    Negotiation Details
    No negotiation, you start off at minimum wage.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Team Manager Interview

    Anonymous Interview Candidate  in  Mumbai (India)
    Anonymous Interview Candidate in Mumbai (India)
    Application Details

    I applied through an employee referral. The process took a day - interviewed at Sutherland Global Services in May 2014.

    Interview Details

    Great... It was professional approach. No time wasted quick results. Every one from the HR till the management was very good. Like the Company policy for its employees
    The Offer Letter Process takes a awe full Long time and after several commitments they could still not meet the deadline I kept following up every day only to be told that its pending approval and the initial SLA given to me was 24hrs . I have been waiting for 144hrs now and still have not received it. May be its a Process but should provide an approx turn around time if not exact.....

    No Offer
    Positive Experience
    Average Interview
  8.  

    Senior Accounts Manager Interview

    Anonymous Interview Candidate  in  Legazpi (Philippines)
    Anonymous Interview Candidate in Legazpi (Philippines)
    Application Details

    I applied through an employee referral. The process took 2 weeks - interviewed at Sutherland Global Services.

    Interview Details

    Standard interview process with Director and Vice President. Background check was also done. Job offer took a week to complete. Interview questions outlines the skill sets needed for the job, situation based questions to validate the skills needed and personality was also tested.

    Interview Questions
    • How do you compute CSAT. What specific action plans did you do to move the performance needle.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Senior Consultant Interview

    Anonymous Interview Candidate  in  Taguig (Philippines)
    Anonymous Interview Candidate in Taguig (Philippines)
    Application Details

    I applied in-person. The process took a day - interviewed at Sutherland Global Services.

    Interview Details

    Hiring and Interview process are almost the same with other BPO company.

    - submit resume to Guard on Duty (who will forward to Recruitment)
    - applicant will need to wait until their names are called
    - initial interview (screening)
    - typing skill assessment and other tests will be conducted
    - interviews (this includes account manager interviewing the applicant
    - Job offer

    This is based on my experience 6 years ago. I guess the company has new hiring process

    Interview Questions
    • How would you describe "red" to a blind person? Haha. This was the question I got 6 years ago.   View Answer
    Accepted Offer
    Average Interview
  10.  

    Technical Support Interview

    Anonymous Interview Candidate  in  Chennai (India)
    Anonymous Interview Candidate in Chennai (India)
    Application Details

    interviewed at Sutherland Global Services in June 2010.

    Interview Details

    First - Aptitude Test . Second - Technical Interview. Third - HR Interview . Pass

    Interview Questions
    • Where do you see yourself in next 5 year?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Senior Technical Support Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a staffing agency. The process took 4 days - interviewed at Sutherland Global Services.

    Interview Details

    total of 6 rounds
    -hr round
    -telephonic round
    -online aptitude test
    -typing test
    -chat assessment
    -technical round over telephone

    Interview Questions
    Reasons for Declining

    they asked a bond agreement for 2 years

    Declined Offer

See What Sutherland Global Services Employees Are Saying

2 people found this helpful

 Former Technical Support Consultant in Rochester, NY

Pros: “Full-time position - guaranteed full-time with optional overtime (although sometimes this is forced overtime)” Full Review

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