Getting an Interview
Getting an Interview
Interviews for Top Jobs at Sutherland Global Services
- Technical Support (23)
- Consultant (17)
- Customer Service Representative (15)
- Technical Support Consultant (8)
- Tech Support (7)
- Customer Support Executive (6)
- Team Manager (5)
- Sales Associate (4)
- Senior Consultant (3)
- Technical Support Representative (3)
- Analyst (3)
- Senior Associate (2)
- Assistant Manager (2)
- Sales Consultant (2)
- Team Lead (2)
- Technical Engineer (2)
- Director (2)
- Technical Support Executive (2)
- Customer Services Representative (2)
- Senior Analyst (2)
- Sales Representative (2)
- Mortgage Underwriter (1)
- TSR (1)
- Quality Engineer (1)
- Call Agent (1)
- Call Center Agent (1)
- Customer Service (1)
- Customer Service Agent (1)
- Data Analyst (1)
- Engineering (1)
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 8 weeks – interviewed at Sutherland Global Services (Birmingham, AL) in December 2013.
There was Only one live phone interview with a live person. There were 2 other phone interviews but they were actually automated tests and simulated customer service situations. If you are offered the position, you are emailed your employee new hire forms. Everything is handled by email. Your paycheck is direct deposit. You are required to have a certain level of home computer and internet access download/upload speed. You are required to purchase a certain level of ear phones.
- There were questions related to computer skills and customer service. There were no technical questions regarding the specifics of the actual job. There was a simulated test where you selected options of how to handle a customer in several simulated situations. There was a phone simulation where you handled 3 different phone calls from customers with 3 different problems or situations to capture your voice and customer service skills. Answer Question
There were no negotiations on pay or shifts at time of employment. You were offered the job with the hourly pay and you either accepted or declined. You were required to have a certain level of computer equipment and internet access in order to be considered for the position. You were provided 3 weeks of paid training and one week of "nesting" where you were suppose to be provided on-line assistance when needed before you went into live customer calls. After you completed the training, there was a "shift bid". Based on your level of completion within your specific training class, you were given the option to select a group of day/time shifts. The higher you rated within the class gave you the opportunity to win your shift selection. But regardless of your customer service or technical skills, you are required to sell a certain amount each month. You are given the opportunity to bid on your shift every 6 months, based on how you rate within the employee group. There are a lot of incentives given monthly to encourage attendance and production. Incentives vary ranging from gift cards to points that allow you to purchase from a list of available products.
- Accepted OfferNeutral ExperienceDifficult Interview
I applied through an employee referral. The process took 2+ months – interviewed at Sutherland Global Services (Rochester, NY) in November 2013.
Interview with my immediate Supervisor was positive, however the interview with my Supervisor's Manager was awkward. He seemed unprepared, and appeared annoyed that he had to take time to interview me. I was never provided a detailed job description, which I asked for on multiple occasions. This ended up hurting me immensely in the future as my roles and responsibilities were constantly changing.
- How do you work under pressure, and with tight deadlines? 1 Answer
I was given a verbal offer of base salary during my interview by my immediate Supervisor. When the official offer was provided by HR it was significantly less than what was previously offered. When I asked about this discrepancy, my Supervisor became hostile and told me that I was lying and threatened to offer the position to another candidate. Should have seen the writing on the wall then, but foolishly I continued to negotiate a higher salary, and sold out for a large salary.
- No OfferNeutral ExperienceAverage Interview
I applied online. The process took 2 weeks – interviewed at Sutherland Global Services in July 2013.
Straight forward process Call with humn resources Took language and technical skills tests Invited to interviews with the team leaders and the managers and once again with humopan resources Got an offer and couldn't really negotiate but still asked for more money They refused but explain there will be performance bonus
- Discussed my qualifications so the regular questions tell me about yourself, Why are you leaving your current company etc They asked me if I think I'm taking lower level position then my previous one hah Answer Question
Helpful (1)Accepted Offer
I applied online. The process took 3+ weeks – interviewed at Sutherland Global Services.
everything done via email and phone calls takes awhile before you hear anything but when you do it goes fast
- there is no hard questions at all Answer Question
none they offered you a job and said this is what it pays
- Accepted OfferEasy Interview
I applied online – interviewed at Sutherland Global Services.
pretty standard interview questions
- there was none Answer Question
Helpful (1)Accepted OfferNeutral ExperienceEasy Interview
I applied online. The process took 1 day – interviewed at Sutherland Global Services in March 2013.
Recruitor told me it was not a selling job, just look and suggest things to enhance service, we were to focus on fixing. Wrong They are over board on sales.
- Accepted OfferNegative ExperienceDifficult Interview
I applied through a recruiter. The process took 5 weeks – interviewed at Sutherland Global Services (New York, NY) in April 2012.
It was LONG like 10 interviews. and painful. We met almost 10 diff times, I wasn't sold the first few times and then when it came time for negotiation and they were willing to meet my salaried request + vacation I was sold. Don't be afraid to negotiate with the hiring manager, let them know what you want. if they want you they'll cough it up .
rough, they kinda made me feel bad for trying to negotiate but in the end I stuck to my guns and they made it work.
- Accepted OfferNeutral ExperienceEasy Interview
I applied in-person. The process took 1 day – interviewed at Sutherland Global Services (Rochester, NY) in April 2012.
Come in be asked questions like what customer service means to me and show that I am ambitious then give a drug test of just a mouth swab. I was given time of listening to calls on the floor and seeing what the reps do. I was told I would sit in for half an hour but after almost 2 hours had to find my interviewer who forgot about me.
- Where do I see myself in 5 years 1 Answer
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took a week – interviewed at Sutherland Global Services (Rochester, NY) in February 2012.
I had a phone interview where the they asked questions about troubleshooting internet and TV to get an idea about which department I would be best suited for. Interview was pretty short and to the point. I got an offer immediately after the interview.
- The questions about TV troubleshooting were difficult because I had no experience with it 1 Answer
- Declined OfferNeutral ExperienceEasy Interview
I applied through a recruiter. The process took 1 day – interviewed at Sutherland Global Services (Rochester, NY) in February 2012.
It was the easiest interview I've been on. The interviewer didn't ask me any behavioral questions. The hardest question was to name three aspects of my life I am working on, which caught me off gaurd. It's very simple - talk about your sales experience (even if it's limited to being a waitress/bartender)
- Name three aspects of your life you're currently working on? Answer Question
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