Sutherland Global Services Technical Support Consultant Interview Questions

Updated Jun 5, 2015
8 Interview Reviews

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Technical Support Consultant Interview

Anonymous Interview Candidate in Rochester, NY
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 1+ week. I interviewed at Sutherland Global Services (Rochester, NY) in December 2009.

Interview

Begin by looking for opportunities / openings at company site www.sutherlandglobal.com; There will likely be aptitude assessments to be completed; Generally there are preliminary, online applications required; Followup telephone calls to Recruiters can sometimes be helpful; Nearly every applicant will get a call from someone in recruiting

Interview Questions

  • The question for which the applicant most likely needs to be most prepared to provide a well-reasoned answer has to do with availability to work. Many projects for which this global premier outsourcing firm needs to hire employees to be available cover the company's commitment to cover a 24 X 7 schedule all 52 weeks of each year. If one can't be there when the job is required to be done, then the company reasonably cannot afford to hire that applicant.   1 Answer

Negotiation

SGS' requirements are pretty much governed by what its client has contracted to buy from Sutherland, and that will have been pretty well spelled out in the job description. I found Sutherland to be very sensitive to constraints I had regarding when my spouse could let me work and Sutherland was also sometimes reasonable in allowing me to keep my commitments for travel that had been arranged years in advance. By the time an offer was actually presented in writing, the negotiating is already over. Not every application I made and not every negotiation I entered resulted in an offer.

Other Interview Reviews for Sutherland Global Services

  1.  

    Technical Support Consultant Interview

    Anonymous Employee in Chennai (India)
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied through college or university. The process took 2 days. I interviewed at Sutherland Global Services (Chennai (India)) in May 2015.

    Interview

    These 3 happened in the college 1. G.D 2. HR was face to face, with the HR asking basic questions from the resume 3. Telephonic Interview was to test for voice, accent and grammar This was for McAfee process 1. Technical round included questions regarding Ant-viruses and Networking

    Interview Questions

  2.  

    Technical Support Consultant Interview

    Anonymous Interview Candidate in Windsor, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Sutherland Global Services (Windsor, ON (Canada)) in December 2014.

    Interview

    I applied online, it took them 2 weeks to call me. The phone interview was short and fun, went to the interview with HR next day, it didn't take much time, he asked me some questions about how to deal with customers and general information about technology

    Interview Questions

  3.  

    Technical Support Consultant Interview

    Anonymous Interview Candidate in Cochin (India)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3 days. I interviewed at Sutherland Global Services (Cochin (India)).

    Interview

    Interview had 4 to 5 stages.The first round was a telephonic interview to check your language ie english , then i had a technical round telephnic interview , then had a typing test where i had to maintain accuracy of minimum 90 percent then had a personal interview and finally got my offer letter .

    Interview Questions

    • the techical questions was a bit difficult as they ask more about browsers and other things   Answer Question

    Negotiation

    i actually didnt negotiate as it was my first job

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  5.  

    Technical Support Consultant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2 days. I interviewed at Sutherland Global Services in December 2012.

    Interview

    More focus was on your grammar and typing speed. They wanted everyone to type atleast 30 words per minute. Writing skills were tested in the initial rounds as the job was for chat support. Aptitude test was just a formality in guess.

    Interview Questions

  6.  

    Technical Support Consultant Interview

    Anonymous Interview Candidate
    Accepted Offer

    Interview

    5-6 rounds of technical interview followed by HR. They asked mostly all questions related to network and general IT. and last round also had some software engg related questions

    Interview Questions

    Negotiation

    if you have negotiation skills u can win ur prize...

  7. Helpful (1)  

    Technical Support Consultant Interview

    Anonymous Interview Candidate in Chennai (India)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. The process took 2 days. I interviewed at Sutherland Global Services (Chennai (India)) in September 2012.

    Interview

    first round is face to face interview followed by communication test,aptitude,typing skills,technical test,technical interview face to face,telephone interview,hr round.

    Interview Questions

  8.  

    Technical Support Consultant Interview

    Anonymous Interview Candidate in Chennai (India)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Sutherland Global Services (Chennai (India)) in January 2012.

    Interview

    Update inforation in job portals. Usually more than one HR call for the same position. How ever say no if you are sure of the postion and the process you want to get into. The salary would vary in different process. There is a GD and then a technical round followed by a Personal round with the HR Manager. Be confident and be sure of the answers you give here. Then a psychomatric test and a typing test to finish it off.

    Interview Questions

    • If you have any gap in you work and the reason to leave the last employment   1 Answer

    Negotiation

    Negotiate well, Ask for the right price for you skills, the company pays well for deserving candidates, if you are relocating for the work ask for the guest house and relocation charges.

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