Sykes Enterprises Interview Questions & Reviews
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Updated May 29, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 18 ratings 
“Average” Interview
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Interview Experience [?] Based on 18 ratings
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| 1–10 of 18 Sykes Enterprises Interviews | Sort by |
Customer Service Representative at Sykes Enterprises
Posted May 29, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2012 in Langhorne, PA (took a day)
The interviewer went over my resume. He seemed to be very impressed with my past work history. He asked me questions about my past employment and told me the nature of the job I was applying for, salary, and paid time off He also told me about other incentives and told me when the next training date was for new hires.
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview, a Skills Test and a Personality Test.
More Sykes Enterprises Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Agent, Technical Support at Sykes Enterprises
Posted May 16, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2010 (took a day)
Great Interview.... Associates asked me great questions that weren't too difficult. I got answer back within a week. The drug testing was very smooth and I the background check came back with out any complications. The associates were very friendly in answering any questions that I was concern with at the time. Even though I felt as if they were dragging their feet a little, the whole process came out to be a great success. I would recommend anyone to consider SYKES for a basic entry into the customer service world. Great starting place for your career in customer service.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Drug Test and a Background Check.
More Sykes Enterprises Customer Service Agent, Technical Support Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Sykes Enterprises
Posted May 11, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2012 (took a day)
The interview was fine
Interview Questions
Other Details
The interview consisted of a Phone Interview and a Skills Test.
More Sykes Enterprises Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Agent, Technical Support at Sykes Enterprises
Posted Apr 12, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2010 in Edinburgh, Scotland (United Kingdom) (took a day)
problem solving questions. like tell me about a time you had to deal with a difficult customer, angry customer, tell me about yourself.
One interview of about 20 minutes,very friendly and helpful
Interview Questions
Negotiation Details
.No negotiation phase
Other Details
I got the interview through a Staffing Agency and the interview consisted of a 1:1 Interview.
More Sykes Enterprises Customer Service Agent, Technical Support Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Sykes Enterprises
Posted Apr 8, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2010 (took a day)
interview process was one day process only
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test and a Background Check.
More Sykes Enterprises Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Budget Analyst at Sykes Enterprises
Posted Feb 28, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Nov 2010 in Tampa, FL (took 1 week)
Met with two separate individuals. The first one was personable in very conversational. The second person had so power issues. She was a female and I sensed that she got a kick out of making me uncomfortable. She asked me many many unorthodox questions that had no direct relation to the job. They answers in did provide were question and scrutinized. She did not realize that stupid question sometimes get stupid answers. The whole things was a waste of time and I never heard from them again. Best way to sum it up is she was a ball buster and knew it.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at Sykes Enterprises
Posted Sep 1, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 (took a day)
Interview based on STAR process. Skills test was a computer based typing exam. Interviewer from HR had already decided that he was going to hire me because I was one of the few people that had a college degree. Had a second interview the same day, both interviews lasted an hour.
Interview Questions
Negotiation Details
Wages are set in stone. Shift is decided after you go through 9 weeks of training. I was told that I could apply for internal positions once training was over.
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview, a Skills Test, a Drug Test and a Background Check.
More Sykes Enterprises Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Team Manager at Sykes Enterprises
Posted Jun 11, 2011
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2010 in Greenwood, SC (took 5 days)
I went in to apply for one job and before I engaged in any type of interview, I was being pushed into another position, and being told what to say to my second interviewer.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Recruiter at Sykes Enterprises
Posted May 19, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed May 2011 in Saint Louis, MO (took 5 days)
The phone interview consisted of a recruiter calling me and asking about my experience. She had spent her career and agency and loved Sykes. She had only been with them 3 months and said the other recruiter in the office was going to leave soon. When I asked why, she said because the other recruiter was unhappy and didn't like recruiting. The recruiter was fine, but did not do a very good job of desribing the position or giving me any reasons to want to work there. Her description was this place is awesome, they don't micromanage and give you time off when you need it. At the face to face interview, I met with 2 people, a VP and an operations manager. Both pleasant but couldn't give me much of a reason as to why they were stayning with the company, other than they had beend there a long time. When I asked about promotion opportunities, the VP told me that I could have his job in a while since he was planning on retiring in the near future.
Interview Questions
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Telecom Technical Support at Sykes Enterprises
Posted May 13, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2009 in Manila, City of Manila (Philippines) (took 2 days)
First: You will be required to have a one on one interview with the HR attendee. The usual interview questions. Tell me about yourself. Describe being in a call center. What can you see on yourself after 5 years from now.
Second: You will have to take written exam. About basic computer troubleshooting. English grammar.
Third: Client interview. A call from Qwest HR will filter each applicant. They will check how you sound in the phone.
Interview Questions
Negotiation Details
No, I was not able to negotiate because that time I was a fresh graduate.
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Drug Test.
Helpful Interview?
Yes |
No
Inappropriate?
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