Symantec Technical Support Engineer Interview Questions

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Technical Support Engineer Interview

Anonymous Interview Candidate  in  Springfield, OR
Anonymous Interview Candidate in Springfield, OR
Application Details

I applied through an employee referral. The process took 1+ week - interviewed at Symantec in February 2009.

Interview Details

I was hired after submitting several resumes over several years. A referral was very important to getting my job. I had two interviews: one technical over the phone, one behavioral in person.

Interview Questions
  • Can you explain the OSI Model of networking?   View Answer
Accepted Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Symantec

  1.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate  in  Heathrow, FL
    Anonymous Interview Candidate in Heathrow, FL
    Application Details

    I applied through a recruiter. The process took 6 weeks - interviewed at Symantec in May 2010.

    Interview Details

    hiring process consisted of background check - takes 4 weeks
    1 interview
    then job offer

    Interview Questions
    • the manager interview was not really an interview it was just telling me the benefits of working for Symc
      the technical part of it was a guy from support asked me 3 questions (easy ones) and that was it ! - that process may have changed by now!
        Answer Question
    Negotiation Details
    they gave me a figure- I countered-they accepted.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate  in  Eugene, OR
    Anonymous Interview Candidate in Eugene, OR
    Application Details

    I applied online. The process took 3 months - interviewed at Symantec in August 2012.

    Interview Details

    Overall it was a very simple interview process. You will first receive a call asking for a phone interview. If this interview is successful you will be awarded a chance for a 1:1 interview.

    Interview Questions
    • For me the most difficult question was "Tell us a time when you contributed to a major project and how your impact affected the project?"   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate  in  Lindon, UT
    Anonymous Interview Candidate in Lindon, UT
    Application Details

    I applied online. The process took a day - interviewed at Symantec in August 2009.

    Interview Details

    I was called late in the evening for a requested review as soon as possible. It was about 8pm when I drove 20 miles to be interviewed. I was given a written test to show my technical knowledge and experience (particularly with SQL).

    After that I was taken to a room for 1 on 1 interview. They started like most, by saying "So tell me about yourself." They mostly wanted to know my technical background. At one point they gave me 15 or 20 minutes to play a game on the computer. It was a game with a cube and you are supposed to click squares to change the color to make a path from point A to point B. I wanted to show how I work well independently so I did not ask for any help the entire time, even when it became challenging. That may have been a mistake. They did other "game tests" too, but that was the most time consuming. I've never had an interview like it before or since. My friend's brother was there at the same time. He was hired, I was not.

    The office was a typical cubicle style setting in a large 2-story building. Since it was so late almost nobody else was there, except my friend, his brother, the interviewer, and maybe a couple others.

    Interview Questions
    • Playing that cube game was very unexpected. That is the only interview I've had where they wanted to watch me play a game. Other than that, most of the interview was fairly standard.   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
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  5.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate  in  Reading, England (UK)
    Anonymous Interview Candidate in Reading, England (UK)
    Application Details

    I applied online. The process took 3 weeks - interviewed at Symantec in September 2011.

    Interview Details

    Three interviews :
    - 10 technical questions of general unix/windows knowledge
    - technical questions about different scenarios where troubleshooting is required
    - social skills and motivational with two hiring team managers

    Interview Questions
    Negotiation Details
    No negotiation because the salary is pretty much standard for the job role
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate  in  Pune (India)
    Anonymous Interview Candidate in Pune (India)
    Application Details

    I applied through college or university. The process took 1 week - interviewed at Symantec in August 2012.

    Interview Details

    Hiring was done from campus placements through college. Symantec HR contacted Placement officer in College and scheduled the process.
    Round one consisted written test based on Networking, hardware, operating systems and Essay in English. Shortlisted candidates went to further rounds. Round 2 consisted of HR interview (non-technical). Later technical interview and managerial interview was taken. Technical interview was tough and thorough technical knowledge was expected.

    Interview Questions
    Negotiation Details
    No negotiation, as I joined as a fresher, was more than happy to get through this opportunity
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate  in  Pune (India)
    Anonymous Interview Candidate in Pune (India)
    Application Details

    I applied through an employee referral. The process took a day - interviewed at Symantec in March 2013.

    Interview Details

    Hiring process is as follows

    1. Telephonic interview
    2. Skype interview

    Interview Questions
    • 1. Telephonic interview (around 45 to 50 min) - asked you about your mentioned technical skills, you have to clear with your basics. This is the main interview.

      2. Skype interview - they just check your communication skills, presence of mind. This is like HR round.
        Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate  in  Pune (India)
    Anonymous Interview Candidate in Pune (India)
    Application Details

    The process took 1+ week - interviewed at Symantec in June 2011.

    Interview Details

    i Had 4 rounds of interview.

    Interview Questions
    • They were more focused on Clustering and Volume manager   View Answer
    Negotiation Details
    No negotiation. I asked for a figure and they offered me the same.
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 days - interviewed at Symantec in July 2011.

    Interview Details

    Streamline process of interview. Thorough Technical interview panel.

    Interview Questions
    Negotiation Details
    No negotiation was done
    Accepted Offer
    Positive Experience
    Difficult Interview
  10.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2 days - interviewed at Symantec in June 2011.

    Interview Details

    Phone interview and skills test, followed by in person interview.

    Interview Questions
    Negotiation Details
    No negotiation possible
    Accepted Offer
    Positive Experience
    Average Interview

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