T-Mobile Customer Service Representative Interview Questions & Reviews
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Updated Jan 27, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 28 ratings 
“Average” Interview
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Interview Experience [?] Based on 28 ratings
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| 1–10 of 28 T-Mobile Interviews | Sort by |
Customer Service Representative at T-Mobile
Posted Jan 27, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 (took 2 weeks)
I took all the required tests and attended the Day in the Life. Was then invited for a panel interview, two people sitting across from me. I was told that there might be a lot of silence while they wrote down my response to questions. They wanted the questions answered a certain way and I blew it by answering in general terms. So with all my years of experience I m not offered the job because I didnt fully understand how to answer their questions! Hell I could have just made it up while I went along instead of being honest. Oh well
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Dec 23, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Nov 2011 (took a day)
Submitted my application and then took a online skills test that included a customer service simulator, IQ test, and personality test. Received interview which consisted of 2 trainers asking questions about my responses to various customer service issues. Then filled out background exam that was sent via email the next day. Heard back a week later and got the job.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Dec 15, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2011 in Wichita Falls, TX (took 5 days)
Applied on t-mobile website then got email same day to schedule interview. Interview was with a panel of two and all they asked was behavior based questions. Listen to calls for about half an hour then HR made me an offer and was told the last step is my background check then I will start in January.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Oct 25, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in Albuquerque, NM (took 2 days)
Filled out application. About two weeks later received an email prompting me to schedule an interview date. Was asked a few behavior based questions, such as, how would I deal with disgruntled customers. The people seemed nice and welcoming. Listened to a few calls. Took a tour. Everyone seemed nice.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Sep 22, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Aug 2010 in Overland Park, KS (took a day)
There exists a multiple amount of behavioral questions. Most were broad and the HR rep did not sound like the job was enjoyable.
Interview Questions
Reason for Declining
Not enough money.
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted May 28, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2009 in Chattanooga, TN (took 2 weeks)
First went through the application and testing process on the website, it takes a couple of hourse. Be ready to spend some time and focus on it to pass. Then heard back about 2 weeks later however I did have an existing employee to go to the recruiter and make sure they pulled my application. The interview was four parts: phone, day in the life, in person interview with recruiter, coach and team manger. The culture has changed A LOT since I interviewed so not sure how helpful this is.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Apr 11, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2011 in Springfield, MO (took 2 weeks)
I began by submitting my resume and application online. I was then prompted to continue to complete the skills tests which I was able to do from my home. The system told me immediately that I passed and that I was welcome to schedule my phone interview. I scheduled it and received an on time call from HR just a day later. I thought the phone interview was relatively simple and at the end of the call she asked me to schedule my next interview which would be at the call center. This too went very well and I felt very comfortable there. They asked typical interview questions, especially situational questions. For example, "Explain a past situation where you had to calm down an irate customer, what did you do and what was the result?". If you spend a little time preparing for your interview by asking yourself some of the questions that you would expect to hear at a customer service interview it shouldn't be too difficult. After the interview they performed a background check and called me about 4-5 days later and told me my training date and starting wage (which was really good for this area). Great experience with the company so far.
Interview Questions
Negotiation Details
No negotiation really. I happily accepted their offer.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Apr 4, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Apr 2011 in Charleston, SC (took 4 days)
The front desk security and HR rep very pleasant...The interview process was ok....
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Jan 4, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jul 2010 (took a day)
Basically we went into a room they asked a series of simulated questions. After that we went upstairs to listen to a young lady take calls, for about 30 minutes. Then we went back down stairs and i was asked more questions. Then they stuck me in a room and i just waited until they offered me the job.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Dec 9, 2010 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2010 in Bellingham, WA (took 1 week)
It started off with me filling out an application on their job website. You have also take a skills test at that time too. You'll answer some personality questions and navigate around a mock up of the software they would use for a Call Center CSR position. If they are interested in you they will call you and start the interview process. The interview process is fairly easy and quick. It started off with a phone interview by an internal recruiter. She asked general work experience questions and how my experience applied to this position. If the recruiter finds potential in you he/she will then schedule a face to face interview with you. My case was a little special because I am currently living far away from their call center. What would have been a face to face interview turned into another phone interview with two other recruiters. After that they decided whether they want you in for a 30 minute listening-in session and a final interview. (They do not hire you with out interviewing with you face to face first) The final interview was easy and listening on calls was great because you know right then and there if this is something for you or not. I personally liked it a lot. The overall culture at T-Mobile seems to be exciting and fun. There is a pretty thorough background check you have to pass. The company they outsource this to is called HireRight and they are a bunch of incompetent fools. Just work with them, in the end everything turned out fine and I got an offer which I accepted.
If you want me to be honest, don't waste your time applying for this job if you are not interested in taking an extremely high volume of calls on a daily basis, getting yelled at by strangers or being pushed to sell stuff to people. This position is solely based on performance. Experience is great but if you don't perform to standards you'll have a hard time enjoying this job.
Interview Questions
Negotiation Details
There is not negotiation.
Other Details
I got the interview through a Recruiter and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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