T-Mobile Customer Service Representative Interview Questions & Reviews
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Updated May 29, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 32 ratings 
“Average” Interview
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Interview Experience [?] Based on 32 ratings
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| 21–30 of 32 T-Mobile Interviews | Sort by |
Customer Service Representative at T-Mobile
Posted Jul 19, 2010
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Jul 2010 in Fort Lauderdale, FL (took 3 weeks)
After filling out an application online (consisted of personal info, resume, skills and personality test) I got a call a couple days later with and did a phone interview. I was then asked to come in for the initial interview. At the call center I sat and listened to a rep on the phone (supervised a call) for about 30 minutes. I then did a face to face interview with a manager, then another with a superviser. Overall I thought it went well but 3 days later got an email stating i didnt get the position and had to wait a year to apply again [as if!].
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Jul 12, 2010 — 3 of 3 people found this helpful
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5.0
Very Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2010 in Charleston, SC (took 2+ weeks)
I began by filling out the application online. BE AS SPECIFIC AS POSSIBLE ON PREVIOUS EMPLOYMENT DATES!!!!!!! Make sure the dates on your resume match this application as well!!! Then i continued to a skills/personality/IQ intelligence test. Also a series of questions and a simulated program that gave specific scenarios and a 'what would you do in this situation' test. THEN about two weeks later a phone interview. Make sure you emphasize how flexible you are because the shifts change every six months. No questions asked. It is all based on your rankings. I passed that and scheduled an interview for two weeks after that. At the interview I was being watched the second i walked through the door. Be there at least 15 mins early, but not too early. bring your resume and dress professionally. After that i was asked in to be interviewed by one of the senior business managers. I then moved to be interviewed by one of the Floor managers. Then he brought me up to listen in on phone calls for thirty minutes, just to make sure it was for me. I thought it was, so he then conducted another interview. I then went downstairs for another interview by one of the HR members and he offered me the job. He then continued to say that i had to pass a background test. Not only does this include a criminal background screening, but also residential, employment, and education test. It is crazy but bear with it. The company they use is HireRight. they are disorganized, unprofessional, and a pain in the ass. But finally it all turned out ok.
Interview Questions
Negotiation Details
Their pay scales are non-negotiable. Starting is 11.00-13.79. period. In order to make the most you have to have at least 5 years experience customer service.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Jun 11, 2010 — 2 of 2 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 in Nashville, TN (took 3 days)
I applied for Tmobile online on 6-2-10 and had a phone interview the next day on 6-3. They wanted me to come in on 06-4 since the phn interview went well. I was interviewed on 06-4 by 2men who tagged teamed me with questions back n forth. They were a little above your standard interview questions. I was told I would be given a call back in 2weeks, but to my surprise I got a call 2days later on 06-07 and was made an offer.
Interview Questions
Negotiation Details
None at all
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Apr 30, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Apr 2010 in Chattanooga, TN (took 2 weeks)
Applied on line and recieved an email stating that I didn't qualify. So, I applied again online and was directed to an assessment. I recieved a call the next business day scheduling an over the phone interview. Passed that and I have a Day In the Life interview next week. I was told that this is the last step before background check.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Mar 30, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Mar 2010 (took 4+ weeks)
I have trying to get a job at t-mobile for almost a month now. I have been through an online skills test, a phone interview, and a group panel interview. I know that they are supposed to perform a background check as well, but since I did not get an offer during the panel interview i don't think that I passed the process.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Mar 4, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2009 in Richmond, VA (took 3 weeks)
I took the online assesment - felt it was fairly easy and straight forward, about 2 weeks later received a call for a phone interview, the recruiter immediately set up a on site interview a week later. Met with leadership for the onsite interview, immediately after did side by side and then filled out some forms for HR and the background check. Background check came back within 2 days, the process is more quick if you have copies of paychecks stubs, diplomas and ect...
Interview Questions
Negotiation Details
Pay is not neg.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Feb 15, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Dec 2009 in Oakland, ME (took 3+ weeks)
First step was taking the online assessment. Once passed the assessment I was called to set-up a phone interview. Had the phone interview within a few days of the first phone call. The 1:1 interview was the next week. I met with leadership briefly, then was escorted to an employee to sit and listen to calls for an hour. I was escorted to a conference room where the interview continued. I was called back that afternoon for a "final interview" the following day. I met with a Team Manager, and he interviewed me for about 30-45 minutes. The following week I was called back and informed that I made it to the next process of the background checks. I filled out the form online. Once the information was verified I was called with an offer and accepted. I started my first day 2 weeks later.
Interview Questions
Negotiation Details
there was no negotiation opportunity. ask about the opportunities to negotiate during the final interview. I had learned the old school approach of waiting until the offer to discuss salaries. The final offer was given by a employee in the Human Resources Department that did not have the ability to negotiate.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Feb 10, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2009 in Overland Park, KS (took a day)
I first applied for this position on Jan 12th (2009). On Feb 5th I registered with a Kansas Workforce Center and reapplied for the position through the workforce center. I received an e-mail asking me to take two assessment tests online. I don't remember what these tests were anymore, although one of them was titled "T-Mobile Contact Center Virtual Scenario", so I believe I responded to some virtual customer calls (I think they were presented in audio).
I took my assessment tests on Feb 6th, the day after my second application. Just after I completed the assessments, I received a phone call requesting a telephone interview. They set my phone interview for Feb 17th, now 11 days away. Meanwhile, I was asked to fill out a job application online. The personal references section instructed us to list only supervisors, and I had to come up with two names.
The day after my phone interview, I received an E-mail stating "we have identified other candidates who more closely meet our requirements at the present time". I heard nothing further from T-Mobile.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Jan 17, 2010
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2010 in Nashville, TN (took 3 weeks)
I applied online by sbmitting my resume. After they reviewed my resume I was able to take a skills and persoality test online. The test is a smulation of call center calls on the spot. The personality test is just that and it takes a while. After that I spoke with a rep over the phone that checked my availability and then scheduled my phone interview for the next Monday - I got the call on a Friday. After the phone interview they set up an in person interview. This lasted about an hour. You have to give scenarios about hoe you handle situations. It was difficult. Next is a background check and then offer.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Jan 15, 2010
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2009 (took 2 days)
I began with an online interview, then it was followed by a phone interview. I then attempted to take an online test, but had some issues with that. Then went into the office to take the test. next came back to listen in on calls. Next I interviewed with 2 levels of management. I left knowing that they wanted me, but had to go through a background check first. 2 weeks later received an offer. I was given an option of start dates and went with the one that began after I finished my final exams. I graduated and started approximately one month after graduation with holidays between that time.
Interview Questions
Negotiation Details
there was no negotiation offered an hourly starting rate with possible $1 increase if I work in the evenings.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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