The process took a day - interviewed at T-Mobile in September 2011.
Interview Details – There exists a multiple amount of behavioral questions. Most were broad and the HR rep did not sound like the job was enjoyable.
Interview Question – Name a situation where you had to deal with an angry customer and how did you resolve it. View Answer
Reason for Declining – Not enough money.
I applied through an employee referral and the process took 2 weeks - interviewed at T-Mobile in May 2011.
Interview Details – First went through the application and testing process on the website, it takes a couple of hourse. Be ready to spend some time and focus on it to pass. Then heard back about 2 weeks later however I did have an existing employee to go to the recruiter and make sure they pulled my application. The interview was four parts: phone, day in the life, in person interview with recruiter, coach and team manger. The culture has changed A LOT since I interviewed so not sure how helpful this is.
Interview Question – Give example of how you handled a difficult situation with a customer. Answer Question
I applied online and the process took 2 weeks - interviewed at T-Mobile in April 2011.
Interview Details – I began by submitting my resume and application online. I was then prompted to continue to complete the skills tests which I was able to do from my home. The system told me immediately that I passed and that I was welcome to schedule my phone interview. I scheduled it and received an on time call from HR just a day later. I thought the phone interview was relatively simple and at the end of the call she asked me to schedule my next interview which would be at the call center. This too went very well and I felt very comfortable there. They asked typical interview questions, especially situational questions. For example, "Explain a past situation where you had to calm down an irate customer, what did you do and what was the result?". If you spend a little time preparing for your interview by asking yourself some of the questions that you would expect to hear at a customer service interview it shouldn't be too difficult. After the interview they performed a background check and called me about 4-5 days later and told me my training date and starting wage (which was really good for this area). Great experience with the company so far.
Interview Question – When is a time that you had specific performance goals to reach and how did you accomplish them? Answer Question
Negotiation Details – No negotiation really. I happily accepted their offer.
I applied online and the process took 4 days - interviewed at T-Mobile in April 2011.
Interview Details – The front desk security and HR rep very pleasant...The interview process was ok....
Interview Question – A customer has a 3000.00 bill how would you sell them something they don't need View Answer
I applied through a recruiter and the process took 1 week - interviewed at T-Mobile in December 2010.
Interview Details –
It started off with me filling out an application on their job website. You have also take a skills test at that time too. You'll answer some personality questions and navigate around a mock up of the software they would use for a Call Center CSR position. If they are interested in you they will call you and start the interview process. The interview process is fairly easy and quick. It started off with a phone interview by an internal recruiter. She asked general work experience questions and how my experience applied to this position. If the recruiter finds potential in you he/she will then schedule a face to face interview with you. My case was a little special because I am currently living far away from their call center. What would have been a face to face interview turned into another phone interview with two other recruiters. After that they decided whether they want you in for a 30 minute listening-in session and a final interview. (They do not hire you with out interviewing with you face to face first) The final interview was easy and listening on calls was great because you know right then and there if this is something for you or not. I personally liked it a lot. The overall culture at T-Mobile seems to be exciting and fun. There is a pretty thorough background check you have to pass. The company they outsource this to is called HireRight and they are a bunch of incompetent fools. Just work with them, in the end everything turned out fine and I got an offer which I accepted.
If you want me to be honest, don't waste your time applying for this job if you are not interested in taking an extremely high volume of calls on a daily basis, getting yelled at by strangers or being pushed to sell stuff to people. This position is solely based on performance. Experience is great but if you don't perform to standards you'll have a hard time enjoying this job.
Negotiation Details – There is not negotiation.
I applied through other source and the process took 4+ weeks - interviewed at T-Mobile in September 2010.
Interview Details – You had to take a "test" where they used a system that imitated working at a call center and you have to make at least a 60. Then, went for a "day in the life" where you learned more about the job, then set up for 2:1 interview. Was offered the job and the day before training they informed me that I had a typo on my application that caused my background check to come back with a warning message and the revoked their offer.
Interview Question – Call center imitation test View Answer
Negotiation Details – Nothing
I applied online and the process took 1+ week - interviewed at T-Mobile in September 2010.
Interview Details – First there was an internet test that took about an hour, and I move fast. It wasn't very difficult tho. It basically asked what your reactions would be in certain customer service and moral situations. Next, they call you in for an interview, which is 2 on 1. You run through various mock customer service scenarios once again. I got called back that same day for a phone interview. Next is a pretty long, but clumsy background report. The company they get to outsource the check has a hard time even verifying information with current phone numbers and address you give them. Next is the hire. Good luck folks!
Interview Question – Sell this flip phone to me. Answer Question
I applied online and the process took 2 weeks - interviewed at T-Mobile in August 2010.
Interview Details – I applied online and recieved an email to fill out additional information. Before I even completed the application process I received another email that stated that they had found other candidates that were a better fit for the company. I called and spoke with someone in HR and they told me to disregard the message as it was a mistake. I was told that I passed the test and that I would be scheduled for an interview.
The process took 1 week - interviewed at T-Mobile in August 2010.
Interview Details – I had to complete an online assessment test, I was contacted back in 3 business days in which I came in for a "job fair". The whole interview process lasted 3 hours in which I listened to a presentation, a live phone call and interviews 1 on 1 with a coach. At that time they told me I had done great and wanted to interview me with the Hiring Manager (actually ended up being 2 Coaches)....The panel interview is very complex and they use the STAR interview! I was told I would hear back in seven business days with an offer, If I was offered the job so now I am just waiting.
Interview Question – Why do you want to work for TMobile? Answer Question
Very Difficult Interview
The process took 2+ weeks - interviewed at T-Mobile in July 2010.
Interview Details – I began by filling out the application online. BE AS SPECIFIC AS POSSIBLE ON PREVIOUS EMPLOYMENT DATES!!!!!!! Make sure the dates on your resume match this application as well!!! Then i continued to a skills/personality/IQ intelligence test. Also a series of questions and a simulated program that gave specific scenarios and a 'what would you do in this situation' test. THEN about two weeks later a phone interview. Make sure you emphasize how flexible you are because the shifts change every six months. No questions asked. It is all based on your rankings. I passed that and scheduled an interview for two weeks after that. At the interview I was being watched the second i walked through the door. Be there at least 15 mins early, but not too early. bring your resume and dress professionally. After that i was asked in to be interviewed by one of the senior business managers. I then moved to be interviewed by one of the Floor managers. Then he brought me up to listen in on phone calls for thirty minutes, just to make sure it was for me. I thought it was, so he then conducted another interview. I then went downstairs for another interview by one of the HR members and he offered me the job. He then continued to say that i had to pass a background test. Not only does this include a criminal background screening, but also residential, employment, and education test. It is crazy but bear with it. The company they use is HireRight. they are disorganized, unprofessional, and a pain in the ass. But finally it all turned out ok.
Negotiation Details – Their pay scales are non-negotiable. Starting is 11.00-13.79. period. In order to make the most you have to have at least 5 years experience customer service.
Pros: “Career opportunities, great benefits (or at least they used to be good), travel, and really great colleagues. I was able to work cross functionally with several different departments, which allowed me to see if this was an avenue I wanted to explore” – Full Review
Bring customer experiences to life. Each T-Mobile retail store is staffed with team members driven by professionalism and a genuine interest in helping our customers. It’s a dynamic, service-driven atmosphere where no… — Full Overview
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