T-Mobile Interview Questions & Reviews
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Updated Jan 30, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 168 ratings 
“Average” Interview
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Interview Experience [?] Based on 168 ratings
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| 1–10 of 168 T-Mobile Interviews | Sort by |
Retail Store Manager at T-Mobile
Posted Jan 30, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2010 (took 4 weeks)
I got a call from the recruiter who set up an interview with himself and the district manager. The two of the them proceeded to perform a Performance Based Interview. It was a standard PBI with no trick questions. They were very up front about everything and made me feel at ease.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview.
More T-Mobile Retail Store Manager Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Jan 27, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jan 2012 (took 2 weeks)
I took all the required tests and attended the Day in the Life. Was then invited for a panel interview, two people sitting across from me. I was told that there might be a lot of silence while they wrote down my response to questions. They wanted the questions answered a certain way and I blew it by answering in general terms. So with all my years of experience I m not offered the job because I didnt fully understand how to answer their questions! Hell I could have just made it up while I went along instead of being honest. Oh well
Interview Questions
Other Details
I Applied Online and the interview consisted of a Group/Panel Interview, a Skills Test, a Personality Test and a Background Check.
More T-Mobile Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Senior Project Manager at T-Mobile
Posted Jan 23, 2012
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1.0
Very Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Nov 2011 in Bellevue, WA (took 3 days)
The initial e-mail and phone interaction was good, but the face-to-face interview was odd and disappointing. The recruiter raced through a list of questions and it became obvious that she or her recruiting company were expected to interview x candidates per day. With all that I was still informed I would be on a short list and they would call me the following week. Never happened. Much ado about nothing.
Interview Questions
Other Details
I got the interview through a Staffing Agency and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative II at T-Mobile
Posted Jan 20, 2012
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3.0
Average Interview
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Overall Negative Experience
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Received and Accepted Offer
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Interviewed Nov 2010 (took 4 days)
I applied online, got called in for a 1 on 1 interview and was offered the job right there, started about 2 weeks later, as ling as you have some call center experience they'll hire you.
Interview Questions
Negotiation Details
There is no negotiation phase, at least i didnt try to negotiate.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Background Check.
More T-Mobile Customer Service Representative II Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Associate at T-Mobile
Posted Jan 11, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2011 (took a day)
Took forever to get my background checked because I needed to email some info on a previous employer I had. That took a few more days. Interview was something that was company standard that they printed off the computer and asked. It was stuff like how would you handle objections with a customer.
Interview Questions
Negotiation Details
Didn't negotiate. they already had a firm price per hour already.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Background Check.
More T-Mobile Retail Sales Associate Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Field Engineer at T-Mobile
Posted Jan 5, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 (took 2 weeks)
T Mobile is a great team to work for. When going through the interview process they may of different types of procedures. Each market is smaller family apart of a larger family but each family has its own identiy. I have a panel interview as well as one on one with different memebers of management from direct supervisors to the market director. They want to ensure you can do the job but more important bring out the T mobile values and with teach you the job if you have what it takes.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a Group/Panel Interview, a Personality Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Management at T-Mobile
Posted Jan 1, 2012
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4.0
Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Sep 2011 (took 4 months)
After contacting a former supervisor who is a Regional Director he set me up with a interview with the Regional Recruiter and I had a 1 hour telephone interview. A few weeks later I followed up with the Recruiter who returned from vacation and a in-store interview was set up. At that interview I was told that if the background check was approved a meeting with the District Manager would be arranged shortly after. I was told that this process took 2-3 weeks normally and I followed up after a couple of weeks to see what were the results. The store manager I had interviewed with told me that I had passed the interview and that I should call stores in the area about openings. At this point I was completely confused. I had been told I would meet with the DM about placement and now I was told I was to cold call stores telling them I had passed the background check and would they like me to come in for another interview. I called the RD and the RC and they both assured me that this was a error and that T-Mobile does not operate in this manner. I have 25 years of retail experience, 11 years as a store manager and i was applying for a lower lever management position. At this point I was contacted by another store manager who arranged to meet me at a job fair at another T-Mobile location. I let the person who was in charge at the job fair know I was there to meet the contact and waited 4 hours only to be told that she never showed up. I spoke briefly to another District Manager who also apologized for the run around and unprofessional behavior I had received and went on to assure me that this would be rectified. I did not hear back from anyone so I called the person who did not show up to the job fair and she arranged another interview. The interview was on a bench in the middle of the mall and she was more concerned her losing her job if the merger between T-Mobile and AT and T went through. I was so frustrated I tried to contact the corporate office and received a very curt phone message from the original Regional Recruiter I had interviewed with stating that passing the background check was not a job offer and other unprofessional statements. So after 4 months, 5 interviews, and T-Mobile spending about $500 dollars to do a extensive background and credit check going back about 20 years the only thing that happened was that I learned that unprofessional behavior is tolerated and it stems from the top down.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
More T-Mobile Management Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at T-Mobile
Posted Dec 29, 2011
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1.0
Very Easy Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Sep 2011 in Minneapolis, MN (took 3 weeks)
A Joke, could be a good oppertunity if you are not already employeed. I recieved applied, and got a call back within a month. In the phone call they said that there was a group interview, to me this puts up red flags either means MGR's and DM or group with other canadites which is always not worth your time. I asked if this was an interview for a Store Manager Position, they said yes so i hoped it was an interview with MGR and DM. I was wrong... it turned out to be an interview with other canadites for a store level sales assosciate. When i asked they said everyone in T-mobile start there.... which is not a bad thing and I understand you must interview outside of your company for legal reasons. BUT DONT LIE AND WASTE PEOPLES TIME... it seems like a good company to start out at or if you a out of a job, but dont expect anything more then what it is for no matter what they call you for. An entry level sales job with a chance for advancement.
Reason for Declining
They did not interview for the job that they said it was.
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Group/Panel Interview.
More T-Mobile Store Manager Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Retail Associate Manager at T-Mobile
Posted Dec 28, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 in Mays Landing, NJ (took 1 week)
Being an internal promotion, I believe the interview process may have been a little bit easier, but it was very straightforward. I applied, was called for an interview, and completed the interview. I only had to go through one interview, again, this could be because I was an internal candidate. However, I will say that to successfully pass any leadership interview (including Retail Sales Leader), the candidate must be able to speak on results that they've achieved themselves, but have also helped their team achieve.
Interview Questions
Other Details
I applied In-Person and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Dec 23, 2011
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Nov 2011 (took a day)
Submitted my application and then took a online skills test that included a customer service simulator, IQ test, and personality test. Received interview which consisted of 2 trainers asking questions about my responses to various customer service issues. Then filled out background exam that was sent via email the next day. Heard back a week later and got the job.
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
More T-Mobile Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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