T-Mobile Interview Questions & Reviews in Kansas City, MO Area
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Interview questions and reviews posted anonymously by interview candidates.
Ratings are reflective of location and job title.
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Difficulty Rating [?] Based on 5 ratings 
“Difficult” Interview
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Interview Experience [?] Based on 5 ratings
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| 1–5 of 5 T-Mobile Interviews | Sort by |
Retail Sales Associate at T-Mobile
Posted Nov 9, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2011 in Kansas City, MO (took 3 weeks)
I applied online and called about the job a couple days later and the next day I got a call back to go into the group interview the next day. That went great had to sell a phone to another person in the group interview to see how you do.
Interview Questions
Negotiation Details
None
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test and a Background Check.
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Helpful Interview?
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No
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Customer Service Representative at T-Mobile
Posted Sep 22, 2011
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3.0
Average Interview
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Overall Neutral Experience
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Received and Declined Offer
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Interviewed Aug 2010 in Overland Park, KS (took a day)
There exists a multiple amount of behavioral questions. Most were broad and the HR rep did not sound like the job was enjoyable.
Interview Questions
Reason for Declining
Not enough money.
Other Details
The interview consisted of a Phone Interview.
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Helpful Interview?
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No
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Customer Service Representative at T-Mobile
Posted Sep 6, 2010
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2.0
Easy Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Sep 2009 in Lenexa, KS (took 1+ week)
First there was an internet test that took about an hour, and I move fast. It wasn't very difficult tho. It basically asked what your reactions would be in certain customer service and moral situations. Next, they call you in for an interview, which is 2 on 1. You run through various mock customer service scenarios once again. I got called back that same day for a phone interview. Next is a pretty long, but clumsy background report. The company they get to outsource the check has a hard time even verifying information with current phone numbers and address you give them. Next is the hire. Good luck folks!
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test and a Background Check.
More T-Mobile Customer Service Representative Interviews
Helpful Interview?
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Customer Service Representative at T-Mobile
Posted Feb 10, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Feb 2009 in Overland Park, KS (took a day)
I first applied for this position on Jan 12th (2009). On Feb 5th I registered with a Kansas Workforce Center and reapplied for the position through the workforce center. I received an e-mail asking me to take two assessment tests online. I don't remember what these tests were anymore, although one of them was titled "T-Mobile Contact Center Virtual Scenario", so I believe I responded to some virtual customer calls (I think they were presented in audio).
I took my assessment tests on Feb 6th, the day after my second application. Just after I completed the assessments, I received a phone call requesting a telephone interview. They set my phone interview for Feb 17th, now 11 days away. Meanwhile, I was asked to fill out a job application online. The personal references section instructed us to list only supervisors, and I had to come up with two names.
The day after my phone interview, I received an E-mail stating "we have identified other candidates who more closely meet our requirements at the present time". I heard nothing further from T-Mobile.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
More T-Mobile Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
Customer Service Representative at T-Mobile
Posted Aug 3, 2009
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5.0
Very Difficult Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Aug 2009 in Lenexa, KS (took a day)
I applied on the t-mobile website for a call center customer service position. After completing the online application I was sent a link to a testing site by previsor.com. The test consisted of a 4 calls in a virtual call center. It was very awkward and not realistic. I was expected to field the 4 calls on the spot - without any training. Every action was timed, typing speed and accuracy was evaluated, and after the four calls there was a 40 question survey and then another 40 question survey.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Skills Test.
More T-Mobile Customer Service Representative Interviews
Helpful Interview?
Yes |
No
Inappropriate?
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