T-Mobile

  www.tmobile.jobs
Work in HR? Unlock Free Profile

T-Mobile Retail Sales Associate Interview Questions & Reviews

Updated Aug 16, 2014
All Interviews Received Offers

Getting an Interview  

63%
17%
11%

Interview Experience  

67%
24%
8%

Interview Difficulty  

Average Difficulty
86 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Average Interview

Retail Sales Associate Interview

Retail Sales Associate

I applied online and the process took 2 weeks - interviewed at T-Mobile in July 2013.

Interview Details – It was pretty standard. I submitted my application online, my resume looked good to one of the stores in the area I applied for so the manager called me and asked me in for an interview. I went and did 1 interview, he (later) told me he wanted a second opinion so I interviewed with another manage in a different store. I was then hired. The interview is pretty generic. They of course ask you about your experience in sales (if any) and how would you handle scenario 1, 2, and 3. They'll ask questions that will make you inadvertently reveal yourself (regarding punctuality, work ethics, etc.) so if you're a good worker, you'll be fine. This is just like any other company looking to hire.

Interview Question – The most difficult questions are those involving the scenarios. Usually they will consist of "In your past experiences, how did you handle a situation where __________."   View Answer

Negotiation Details – I did not negotiate. As a retail sales associate, the base pay does not matter much. If you are good at sales, you will make a desirable income with your commission.


Accepted Offer

Positive Experience

Easy Interview

Retail Sales Associate Interview

Retail Sales Associate

I applied online and the process took 3 weeks - interviewed at T-Mobile.

Interview Details – First they screen you with a phone interview. They just ask general questions about past employment and your likes and dislikes. The one on one interview was very easy. Just be yourself and be prepared to answer a bunch of situational questions.

Interview Question – The person before you has more retail experience, Why should I hire you?   Answer Question


No Offer

Negative Experience

Retail Sales Associate Interview

Retail Sales Associate
Austin, TX

Interviewed at T-Mobile

Interview Details – Received an email asking if I would be alright with an interview at a certain time. I said that I had a prior commitment, but any other time would be alright. Didn't get a response. I emailed back two days later apologizing for not being able to interview at the time that was asked, but offered that I was still interested. I got a response at 10:15 pm with an apology and offering an interview in two days between 10:00 am and 12:30 pm. I said noon was great for me and she said she would see me then. I showed up very early and she wasn't yet there. I sat and waited for nearly an hour, leaving around twenty minutes past noon. I'm not sure if this is the kind of unprofessional environment that the job would entail, but it seems that it would be very possible.


Accepted Offer

Positive Experience

Average Interview

Retail Sales Associate Interview

Retail Sales Associate
Santa Barbara, CA

I applied through other source and the process took 2 weeks - interviewed at T-Mobile in September 2013.

Interview Details – I got recommended by a T-Mobile employee. Sent me an email for the recommendation, filled out the application on-line and got called within 2 weeks for an interview. Got interviewed for a second time by an assistant manager. Went through a month long training. The first two weeks of training were at another location via the web. The following two weeks I was trained on the sales floor.

Interview Question – Describe a time when you had to do something you didn't want to do a component of your job. How did you handle it?   Answer Question

Negotiation Details – I was asked what my base pay was at my former workplace and they matched it!


Accepted Offer

Positive Experience

Average Interview

Retail Sales Associate Interview

Retail Sales Associate
New York, NY

I applied online and the process took 4 weeks - interviewed at T-Mobile in March 2014.

Interview Details – Professional but slow process, store manager was really nice, its all about your aptitude and drove to sell and problem solving ability and ability to adapt to new things, hunger for success

Interview Question – Conflict resolution.......   View Answer

Negotiation Details – No negotiations


1 person found this helpful

Accepted Offer

Positive Experience

Very Easy Interview

Retail Sales Associate Interview

Retail Sales Associate
Louisville, KY

I applied online and the process took 2 weeks - interviewed at T-Mobile.

Interview Details – Applied online, did a few web-based tests (answer it like a Boy Scout or you'll fail - this is not the time for super-frank self-reflection), received a call directly from store manager about a week later. Had a very informal interview with manager and assistant manager. Talked in the back room of the store about local things; concerts, attractions, et al. A little bit about phones and tech, but I got the feeling they wanted to see that you're a people-person with an engaging personality. Don't be a wallflower. Got offered the job on the spot

Interview Question – I had basically zero sales experience, so they asked "Tell me about a time you explained something difficult to someone."   View Answer

Negotiation Details – None. 10 bucks an hour plus generous commission. Sure, when do I start.


No Offer

Positive Experience

Easy Interview

Retail Sales Associate Interview

Retail Sales Associate
Florissant, MO

I applied in-person and the process took 3 days - interviewed at T-Mobile in March 2014.

Interview Details – Called and got an interview from the manager. Followed up with confirming the day and hour of the interview. Once there i waited for the manager to be free so the interview could start. Once started he asked if i had any sales experience and i didn't. I also asked how long should i work at at sales job to come work here and said about six months to a year.

Interview Question – Why do you think you should be hired with us?   Answer Question


Accepted Offer

Positive Experience

Average Interview

Retail Sales Associate Interview

Retail Sales Associate
Elizabethtown, KY

I applied through an employee referral and the process took 5 days - interviewed at T-Mobile in October 2013.

Interview Details – I was contacted only two days after putting in my application, and scheduled for an interview quickly. The first interview was with the manager of my store, and the second interview (only a few days later, I had to travel to the next city) was conducted by the district manager. It was a relaxed but professional environment, everyone I encountered was extremely friendly and helpful. There are a few online tests you have to pass before you can be hired. They measure honesty and reliability.

Interview Question – "In one word, how would you describe this company?"   View Answer

Negotiation Details – I made sure that there were opportunities to move up, to increase pay, and so on before I accepted.


Accepted Offer

Negative Experience

Very Easy Interview

Retail Sales Associate Interview

Retail Sales Associate
Pineville, NC

I applied online and the process took 2 days - interviewed at T-Mobile in June 2013.

Interview Details – Was asked a few stupid questions was hired for my looks and harassed constantly do not apply pccnc t mobile carolina place mall !!! Unprofessional and also poor management


No Offer

Neutral Experience

Very Easy Interview

Retail Sales Associate Interview

Retail Sales Associate
Raleigh, NC

I applied in-person and the process took 1+ week - interviewed at T-Mobile in May 2014.

Interview Details – Spoke with Manager for about five minutes into the greeting process and he answered a phone call during the interview. Was not a work related call. Asked me about why I left Jobs and interview process was over aside from my many questions asked.

Interview Question – Whats was the process I've used to find jobs in the Past.   View Answer

Worked for T-Mobile? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.