T-Mobile Retail Sales Associate Interview Questions & Reviews
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Updated May 18, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 28 ratings 
“Easy” Interview
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Interview Experience [?] Based on 28 ratings
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| 1–10 of 28 T-Mobile Interviews | Sort by |
Retail Sales Associate at T-Mobile
Posted May 18, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2010 (took 1 week)
Applied Online, Got a call for an in-person interview, offered the job roughly one week after the interview and accepted the offer. Very easy interview not many questions other than experience and what you know about the company.
Interview Questions
Other Details
I Applied Online.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Associate at T-Mobile
Posted May 18, 2012
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2012 in Gautier, MS (took 1 week)
First was an online application and assessment, then phone interview, followed by a 1 on 1. The next interview was 2 different phone interviews by different management levels. Followed by an intensive background check. Overall, good experience.
Interview Questions
Other Details
The interview consisted of a 1:1 Interview, a Group/Panel Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Associate at T-Mobile
Posted May 16, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 (took 1 week)
I got a call to come into the hr building to meet with one manager. He was very friendly. Just relax and be yourself.Be sure not to slouch and really play on your ability to build customer rapport and deliver results in terms of sales. I got a call from another manager about 3 days later asking for a follow up. He just asked me to tell him about myself. I was very honest and told him that I needed a job and I was willing to do anything to secure it. He admired my honesty and asked me to sell him the pencil he was jotting notes with and I did by being elaborate and funny saying things like "this pencil has state of the art led that will never diminish while you are trying to write that lengthy grocery list, and this eraser has proven technology that surpasses any other number 2 pencil on the market!" I got a call two days later saying I got the job. Background check was kind of intense.
Interview Questions
Negotiation Details
It was easy, just be yourself. Show a lot of personality. They love it. They want to get a feel of how you will fit into the team, so be positive, up beat, funny, and honest.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Presentation, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Associate at T-Mobile
Posted May 2, 2012
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2010 in Country Club Hills, IL (took 4+ weeks)
Interview questions consisted of mostly situation questions (how would you handle an angry customer, how have you gone above and beyond for a customer?)
Interview Questions
Negotiation Details
No negotiation but competitive pay.
Other Details
The interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Associate at T-Mobile
Posted Apr 26, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Apr 2012 (took 2 weeks)
I applied online for a few RSA positions at different stores.
About a week later I received a call back from one of the locations. The manager scheduled a one on one interview at his store. I went and it went great. He told me I would have one more interview at another store with another manager and he would call to schedule it as soon as my background check went through.
He called me about 5 days later and scheduled an interview with another store's manager that same day. The interview was pretty much the exact same, and again I felt it went well. She said she would send a report to the store I was applying to about how it went.
I got home and about 20 minutes later I got a call back and was offered the job right then and there. I start Monday.
Interview Questions
Negotiation Details
No negotiation, they have a base pay for all part time employees.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Associate at T-Mobile
Posted Mar 29, 2012
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2012 in San Diego, CA (took 4 days)
Phone screening, after I passed, I had to go to a panel interview which consisted of 2 managers, next step was a 1 on 1 with the District Manager. The overall interview process lasted for about 4 days. It was a great experience. Background process was next. It took 2 weeks.
Interview Questions
Negotiation Details
I was not able to negotiate, they have a base salary for sales associates.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Associate at T-Mobile
Posted Feb 28, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed May 2011 in Sacramento, CA (took 1+ week)
made initial contact during career fair, got a call from a store manager, then we set interview date, the interview was in one at T-Mobile store. He asked about behavioral questions, last job, what have been doing since you were laid off, handling upset customer, he wants to how comfortable i am with technology in others words can you learn the in and outs of a smart phone fairly quick to be able to sell it, education and qualifications.
Interview Questions
Setting goals, and achieving them?
tell me about time you did not agree with your boss?
Other Details
The interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Associate at T-Mobile
Posted Feb 23, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Dec 2010 in Austin, TX (took 5 days)
The interview begins with the store manager. From there the second round continues on with the market manager. First interview iis a review of your resume and any experience you have in sales. Second interview is to get to know you better.
Interview Questions
Negotiation Details
You get paid hourly and by commission. You will have to negotiate hourly pay, try to match it with your previous employer or your highest pay.
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Associate at T-Mobile
Posted Jan 11, 2012
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Nov 2011 (took a day)
Took forever to get my background checked because I needed to email some info on a previous employer I had. That took a few more days. Interview was something that was company standard that they printed off the computer and asked. It was stuff like how would you handle objections with a customer.
Interview Questions
Negotiation Details
Didn't negotiate. they already had a firm price per hour already.
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Associate at T-Mobile
Posted Nov 22, 2011
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1.0
Very Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2010 in Cincinnati, OH (took 4+ weeks)
The hiring process was very long. The background check alone took about 2-3 weeks because TMobile has their background checks done through a very thorough 3rd part group called (HireRight). HireRight needs every little piece of paperwork faxed to verify your previous employment and or education even W-2's.
Interview Questions
Negotiation Details
The negotiation was very boring but easy. It's easy to sell yourself especially when you're pretty confident about your abilities and your eager to get straight to making money. Just the whole hiring process becomes boring and the training is even worse!
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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