T-Mobile Retail Sales Representative Interview Questions & Reviews
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Updated Sep 23, 2011 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 18 ratings 
“Average” Interview
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Interview Experience [?] Based on 18 ratings
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| 1–10 of 18 T-Mobile Interviews | Sort by |
Retail Sales Representative at T-Mobile
Posted Sep 23, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jan 2009 (took 3 weeks)
The hiring process was kind of long due to the natural length of a background check. you need to sign on to T-mobile.com to search for career opportunities. After job search you need to take an hour long personality test with simple questions for reactions due to different scenarios. You usually get callled shortly there after with an interview date that gets set up. If the manager does not think that you are right for the location you will interview with a different location. Simple process.
Interview Questions
Other Details
The interview consisted of a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Aug 15, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2011 in Columbus, OH (took 3 weeks)
I applied online and then did the questionnaire. A few days later I got a call for my phone interview and then after that receive a phone call for my next interview at the location I applied for. A few days later I got a call from HR department sending over paper work for me to fill out then waited for my background check to come back. They need supervisory references so I would get those ready if you are planning to apply. Their questions are pretty basic past experiences with sales and situations. The background takes about 2 to 4 weeks but sometimes a week. After my background came back I got an offer and then accepted.
Interview Questions
Negotiation Details
Pretty happy with the offer so no negotiation needed.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Skills Test, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Aug 11, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Mar 2009 (took 3 weeks)
Initially stopped in to find out if the location was hiring and dropped off a resume. Checked on the company website and applied. Was then directed to take an assessment and called for an interview about a week after that. A week after the first interview, did a phone interview with another store manager and then waited for the background check to come through. Was offered the job about a week and a half after that.
Upon entering the store the first time and subsequent times, was quite comfortable with the atmosphere. Employees were relatively friendly and upon hire, willing to help.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Aug 8, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2009 (took a day)
They ask about best achievements and how you deal with irate customers since they are very customer service oriented.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Jul 7, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2010 (took 3 weeks)
I applied online with various locations. I called all of the managers with no progress. Finally, I spoke with my manager, he performed a brief phone interview and scheduled a formal one for a later date. After our 1:1 interview, I had to have a phone interview with the District Manager.
Interview Questions
Negotiation Details
None.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Jun 7, 2011
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed May 2011 in Hilltop Mall, CA (took 3 weeks)
When you apply you will have to take a 30 min skills test. but you oly have to take it once and can apply oto as many stores as you want.
After completing the application, I was contacted by a manger (through email) that had reviewed my resume posted on their website.
I scheduled an interview with the store manager. It consisted of about 4 behavioral questions and a hypotehetical sales situation, where I had to sell a phone
Later, I had another interview with a disctrict manager. It cosnisted of 4 behavioral questiosn that were similiar to the ones asked in the initial interview.
Interview Questions
Negotiation Details
No negotiation
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted May 10, 2011
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4.0
Difficult Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Oct 2009 (took 2 months)
I applied for a position with T-Mobile as a seasonal part time position. I was completely shocked for the amount of time was applied for such a position. It started with an application and resume submitted to the company's website. Then, there was an assessment to take that had a time limit. Once completed it took days before I heard from a store manager. Once i did hear from the store manager there was a phone interview. Obviously, I had passed the assessment and did well on the phone interview so I was asked for a 1 on 1 interview. This lasted about an hour and I was asked questions like "Tell me about yourself", "Tell me why T-Mobile", " What did you do in certain situations" regarding customers. Other questions relates to big sales accomplishments and customer service competencies. Once this was done, I waited again till the store manager called to set up a second interview with either another store manager and a market manager. From there it is just a long waiting game. Dress professional, be open and answer questions directly; no long answers, just get to the point. Be engaging, eye contact, body language and sell yourself.
Negotiation Details
There is no negotiating. There is a set rate and that's that.
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Apr 11, 2011
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2009 (took a day)
The interview is very repetitive and is usually conducted by the store manager for the location you applied for. Make sure to dress to impress but do not over dress either. Make sure to listen to the questions being asked and think them through before answering before answering incorrectly.
Interview Questions
Other Details
I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Jan 28, 2011 — 1 of 1 people found this helpful
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2.0
Easy Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Jun 2009 in Cincinnati, OH (took 9 months)
I was originally working for an Authorized Reseller of T-Mobile products but was left without a job after some incredible (and irrelevant) circumstances. It was at this point that I applied to T-Mobile for a position via their website. Months went by and I didn't hear a word from T-Mobile, at the time I was desperate for work and I wound up taking an offer from another company. It was while working at this company that T-Mobile would finally contact me.
I was working as a Sales Associate with a competing Wireless Provider and was less than happy with the experience. Out-of-the-blue, nearly a year after applying for the position, T-Mobile sent me an email inquiring if I was still interested in a job. I stated that I was and began a correspondence with a hiring representative. Apparently T-Mobile determines if someone is qualified to work in the company and THEN tries to find an opening for that person, unless a store is in immediate need in which the store looks through the list of semi-qualified applicants and makes a selection of candidates to interview.
In any case the hiring representative first interviewed me over the phone- shortly thereafter they set me up with several different store managers for over-the-phone interviews. After several one-time phone interviews one of the managers wanted an in-person interview.
The In Person interview consisted of me sitting across a desk from my future manager and another store manager. They proceeded to ask me a variety of very typical and expected interview questions. After the interview I had a final phone interview with a manager from yet another store. Within a week of that final interview I was contacted by one of the managers present at the in-person interview and they offered me a position ABOVE the position that I had applied for. I accepted.
Interview Questions
Negotiation Details
I was surprised by the offer of an increased pay rate, No-Sales Required position, commission based off store performance, better benefits package and more flexible hours that the need to negotiate was lost on me.
For people wanting to negotiate; the amount of money the manager can offer is typically out of their hands to some extent. Asking for more than the initial offer probably won't jeopardize your chances of getting the job (especially if they have already made you an offer) but be aware that it make take quite a bit of time to get approval to offer more than the approved rate, during which time another candidate may be found, OR they may not be able to offer you the requested pay.
Other Details
I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Jan 22, 2011 — 0 of 3 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2009 in Philadelphia, PA (took 2 weeks)
Dont remember it was too long ago
Interview Questions
Negotiation Details
no
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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