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T-Mobile Retail Sales Representative Interview Questions & Reviews

Updated Feb 24, 2014
All Interviews Received Offers

Getting the Interview 

92%
3%
3%

Interview Experience 

77%
20%
2%

Interview Difficulty 

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Accepted Offer

Positive Experience

Retail Sales Representative Interview

Retail Sales Representative

I applied through an employee referral and the process took 2 weeks - interviewed at T-Mobile in January 2013.

Interview Details – I have heard of some people getting interviews from applying online but very rare. Most people get an interview by referral.

Interview Question – Sell me this "random object" here.

Why sales.
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No Offer

Positive Experience

Average Interview

Retail Sales Representative Interview

Retail Sales Representative

I applied online - interviewed at T-Mobile in February 2014.

Interview Details – I applied online couple days later I received a call, Went into the interview I had a one on one interview with the store manager. The questions mainly consisted of scenarios most of which were "What if situations" or your role playing them. They were pretty straight forward had a pretty good interview. Then a couple of days later I got a call from the store manager to set up a the same day phone interview with the district manager pretty much still asking the same question near the end of the phone interview he asked me to sell a pen to him.

Interview Question – overall just be ready to be asked question like "what are some skills that you have that can be brought to the table?"   View Answer

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No Offer

Neutral Experience

Average Interview

Retail Sales Representative Interview

Retail Sales Representative
New Orleans, LA

I applied online and the process took a day - interviewed at T-Mobile in November 2013.

Interview Details – Called me and wanted an interview same day.

Interview Question – Asked me how would I get business and corporate accounts started up.
Asked me about previous sales experience in the industry.
Interview lasted literally less than 15 minuets.
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Accepted Offer

Neutral Experience

Retail Sales Representative Interview

Retail Sales Representative

Interviewed at T-Mobile

Interview Details – Apply online, do questionaire, get interview.

Negotiation Details – no negotiation

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Accepted Offer

Neutral Experience

Average Interview

Retail Sales Representative Interview

Retail Sales Representative
Portland, OR

I applied online and the process took 2 months - interviewed at T-Mobile in January 2013.

Interview Details – Filled out application online, went through basic sales personality survey, had an initial phone interview with a hr recruiter then fact to face with regional manager. Oddly enough I didn't interview with the store manager until after the regional.

Interview Question – Everything was pretty standard. Tell me about a time you felt with a difficult customer. Tell me about a time you went above and beyond for a customer. Tell me about a time you worked with someone you didn't get along with, how did you handle the situation. Basic entry level questions.   Answer Question

Negotiation Details – Fairly standard there is no real negotiations. 99% of sales reps are all brought on part time, there is only one MAYBE two full time reps in a given store. Reps are payed right around minimum wage but get slightly higher commission than at other wireless companies. That's fine as long as your hitting your numbers every month, if you are missing in one or two areas your not taking home much.

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Accepted Offer

Neutral Experience

Retail Sales Representative Interview

Retail Sales Representative

I applied in-person and the process took 2+ weeks - interviewed at T-Mobile.

Interview Details – Must take an online assessment and have to get alas sing score to be cAlled for interview. Be likable and coachable. Techy or customer service experience is a plus

Interview Question – They relate all questions to how can you react to different scenarios   Answer Question

Negotiation Details – Negotiation is tight they mostly offer the max that they can offer

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Accepted Offer

Positive Experience

Very Easy Interview

Retail Sales Representative Interview

Retail Sales Representative
Akron, OH

I applied online and the process took 2 weeks - interviewed at T-Mobile in August 2013.

Interview Details – An open interview- which I thought was odd considering it was in a mall, but still professional nonetheless. It wasn't a free-for-all type of open interview job fair, very organized and seemed they seemed to be expecting everyone as they came in, which I thought was very impressive. I was asked a few questions about myself, a few 'Tell me about a time' questions with a few of the supervisors and then with the store manger herself. She further described the position and what would be expected. I'm going through the background check now, just about 4 days after the initial interview so things are going pretty swiftly.

Interview Question – There honestly weren't any really hard questions. Just 'Tell me about a time' "What would you do" and role play questions.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Retail Sales Representative Interview

Retail Sales Representative

I applied online and the process took 3 weeks - interviewed at T-Mobile.

Interview Details – Was contacted rather quickly about their interest in me. Was given an interview the very next day. Interview was about an hour and was with the assistant manager and store manager. After the interview, I was instructed to fill out a background check, and after three weeks, the background check cleared and was offered a position.

Interview Question – Very straightforward questions. Be prepared to sell the interviewer something, since it is a sales job. If you have experience in sales, it will go fairly easily.   Answer Question

Negotiation Details – No negotiating. If you want to make more money, sell more. You can write your own paycheck anyways.

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Declined Offer

Positive Experience

Average Interview

Retail Sales Representative Interview

Retail Sales Representative
Baltimore, MD

I applied online - interviewed at T-Mobile in April 2013.

Interview Details – Phone call interview. couple of question then scheduled an interview with the hiring manager. Said if I was the right fit they would call me in for another interview with the big boss.

Interview Question – What is the best thing about being in the customer service industry? How would you do our best as a sales rep ?   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Retail Sales Representative Interview

Retail Sales Representative

I applied in-person and the process took 2 weeks - interviewed at T-Mobile.

Interview Details – Brought in my resume' to the store. The manager called me over the phone to schedule and interview. I met with the store manager and the regional manager. So there was two interviews. Basic interview questions. The regional manager had three markers and I basically had to sale them to him. Sign a consent for background testing and drug. Two weeks later received an email saying I had the job.

Interview Question – How would I sale these markers to a customer?   Answer Question

Negotiation Details – No, negotiation phase.

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