T-Mobile Retail Sales Representative Interview Questions & Reviews
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Updated May 14, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 20 ratings 
“Average” Interview
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Interview Experience [?] Based on 20 ratings
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| 11–20 of 20 T-Mobile Interviews | Sort by |
Retail Sales Representative at T-Mobile
Posted Jan 22, 2011 — 0 of 3 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Nov 2009 in Philadelphia, PA (took 2 weeks)
Dont remember it was too long ago
Interview Questions
Negotiation Details
no
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Drug Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Sep 22, 2010 — 2 of 3 people found this helpful
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Sep 2010 in Minneapolis, MN (took a day)
I applied at T-mobile through Snagajob.com, a couple of weeks later I received an email from a tmobile job recruiter for an group interview in 2 weeks. I actually couldn't make it and had to call them up to reschedule another time. So the recruiter put me down for a week later.
I arrived at tmobile along with about 25 other people, this was a group interview I had never been to before and was weird. After you signed in and put on a name tag, they put everybody in a big circle and started the process. There were about 5 different store managers there for this group interview, turns out they have been doing this for every week for a while now. So first they paired everybody up with a partner. Unfortunately my partner was very overly talkative and didn't let me speak much when it was time to.
The first exercise was to tell your partner a fun fact about yourself, and your best customer service experience. You had to remember your partners fact, then one by one they went around the circle and you had to tell everybody. The second part was to make a mock up of a customer coming through the store and asking for help. One person was the sales rep, the other was a customer, then vice versa. We were timed at 30sec each go while the managers and everybody else watches you. After that it was over and it lasted about a hour and 15min.
Definitely never been to a interview like that before and was actually disappointed because I prepared for a NORMAL 1:1 interview the day before. Had no idea this was going to happen and as I walked out of there I knew I wasn't getting the job. I guess there cutting down on cost so they just do this to see who are the best people for the job all at once. If this was a 1:1, I would have been in there. A couple hints if you ever find yourself at a group interview at tmobile is to talk to every manager and every person there as soon as your through the door. Do a good job on their mock customer walk in part and be very talkative and funny because it was very laid back. Also hope you don't get stuck with a partner that talks to much and overshadows you. 1
Interview Questions
Other Details
The interview consisted of a Group/Panel Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Jul 12, 2010
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Apr 2009 in Redmond, WA (took 2 months)
In person quick meeting. Phone interview with manager. In person interview with assistant manager and then a final phone interview with district manager.
Interview Questions
Negotiation Details
No negotiations possible. I wish it took less time. If you have anything negative in your background or lie about employment... they will catch you. It is a VERY thourough background check which is a good thing for employment but bad because it takes forever.
Other Details
I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview, an IQ/Intelligence Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Jul 9, 2010
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1.0
Very Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Jul 2010 in New York, NY (took 4 days)
I applied online, and they sent me an email back saying I didn't get the position with no reference as to why and with no personal contact made to me by a store representative.
Interview Questions
Other Details
I Applied Online.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Jun 4, 2010
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2010 (took 2 weeks)
It took about a week to get a call back from the local branch I had applied to. Set up an interview the following week and did great at it. If you are getting ready for the first interview, be ready for a slew of STARS format questions. However, despite this I was not able to be given an offer because of other complicated circumstances.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Oct 30, 2009
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2.0
Easy Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Oct 2009 (took 4+ weeks)
I applied on the website for several positions. There is a skills/personality assessment that you have to take once, but they don't make you repeat it for each position you apply for. I was contacted a few days later and did a phone interview with a recruiter. I was then invited to an open interview session where I interviewed with a store manager. I interviewed on two different days with two different managers and was not offered a position. I had over 7 years of wireless sales experience and a great rapport with customers. Their loss.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Sep 24, 2009
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Sep 2009 (took a day)
Everybody was very friendly and casual in the interview process. They were focused on providing for both their future employees and the customers. Work/Life balance was emphasized and the flexibility in scheduling seems good. I attended a "career fair" at a local retail store and there were area managers, including the overall market manager, present to interview the candidates.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Aug 10, 2009
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3.0
Average Interview
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Overall Neutral Experience
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Interviewed and No Offer
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Interviewed Aug 2009 in Irvine, CA (took 2 weeks)
Interviewed at corporate offices in Irvine, CA. Multiple interviewees were present. 2 interviews this day. Interviews very structured and formal. Consisted of questions regarding experience and qualifications. What job did you like the least? 2nd interview very similar. Background check has been submitted with 3rd interview with marketing director coming up.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted May 5, 2009
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4.0
Difficult Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2009 in Portland, OR (took 1 week)
Most (all) T-Mobile positions can be found online, www.tmobile.com/careers. Expect a call in 1-2 weeks after applying (if your qualifications and skills fits the criteria) for a possible in-store interview. Initially I had a phone interview. The purpose of this is to screen out applicants.
Some phone interviewing techniques: show enthusiasm, make sure there are no background noise, avoid salary discussions, do not smoke or chew gum, most importantly, be prepared.
The phone interview questions I had are:
Tell me more about you. Why do you want to work here? And, what makes you qualified for the position.
I was scheduled for an in-store interview. The in-store interview in my opinion was a little more difficult because there were more questions regarding your past experiences.
The questions I had are:
Describe a situation you had dealing with conflicts.
Give an example of going the extra yard.
Explain a problem you had working in a group.
Explain a problem you had dealing with a conflicted, demanding customer.
Those are some of the questions that I had. Of course, each questions should be clearly detailed, explain why it's a problem, the steps you took, and lastly, the result of your actions.
Right after the first in-store interview, the Retail Store Manager set me up for a second interview.
Luckily for me, the second in-store interview was with a different Retail Store Manager and I was asked the same questions.
Finally, I am at the stage right now where I have to wait for the background check to come through.
Good luck applicants!
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Presentation, a Skills Test, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Retail Sales Representative at T-Mobile
Posted Mar 19, 2009
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3.0
Average Interview
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Overall Neutral Experience
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Received and Accepted Offer
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Interviewed Feb 2008 in Topeka, KS (took 2 days)
This was for re-hire, so the process was not as drawn out as it would usually be. For initial hire, the company uses an online application system to send them your qualifications and take a personality test. There is a face-to-face interview to follow with situational questions.
Interview Questions
Negotiation Details
There is not room to negotiate for this position. There is a standard starting rate, with yearly hourly raises (minimal) based on your performance. The pay is commission based, so you really decide your salary based on your sales performance.
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
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