Glassdoor is your free inside look at T-Mobile Retail Store Manager interview questions and advice. All 13 interview reviews posted anonymously by T-Mobile employees and interview candidates.
T-Mobile Retail Store Manager Interview Questions & Reviews
Getting the Interview 13 Interviews
Interview Experience 11 Ratings
Retail Store Manager at T-Mobile
Accepted Offer – Reviewed Apr 24, 2013
Interview Details – Hiring process took about 2 weeks ask basic questions
Negotiation Details – N/A
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Store Manager at T-Mobile
Accepted Offer – Reviewed Feb 24, 2013
Interview Details – Online application was filled out, in person interview with 2 hiring managers. A complete accurate background profile was done by Hireright. It is important to be very accurate.
Interview Question – T-Mobile uses the word opportunity as an area of improvement not an area of success. Answer Question
Negotiation Details – Total Compensation Package
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Store Manager at T-Mobile
Accepted Offer – Interviewed in Fort Collins, CO May 2008 – Reviewed Oct 17, 2012
Interview Details –
Every interview is conducted using the STAR format, which is a behavioral based question format. ST = the situation/task, A = the action you took, and R = the result or outcome. They want you to be very specific and do not generalize - pick a specific scenario from your past and cover all 3 of the above topics. The inability to follow the guidelines is an easy way to weed out candidates.
This is how I was interviewed and it was very easy once I understood what they were looking for. The saying is, "past behavior predicts future performance". They want to know what you did in the past because you will probably do the same thing in the future, so be careful about the scenarios you choose to include.
Interview Question – "Often times we are faced with customers with unreasonable demands. What is the most difficult customer interaction you have ever dealt with? How did you handle the situation and what was the result?" View Answer
Negotiation Details – I tried to negotiate a higher base salary, but was turned down for it.
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Store Manager at T-Mobile
Accepted Offer – Interviewed in Austin, TX Mar 2012 – Reviewed May 20, 2012
Interview Details – Had to present a 30-60-90 and business model to panel interview
Interview Questions
- What do you do to influence the business on a daily basis? Answer Question
- What do your boss to well and bad? How have you affected his leadership? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Store Manager at T-Mobile
Declined Offer – Interviewed in Huntsville, AL May 2011 – Reviewed Mar 2, 2012
Interview Details – Interviewed as internal candidate. Initial interview is with District Manager and a couple of Retail Store Managers. Next interview is with District Director and VP of Sales for the Gulf Coast.
Interview Questions
- Tell me about a time you had conflict at work. Answer Question
- What was your most succcessful sales experience? Answer Question
Reason for Declining – Less pay than current position.
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Store Manager at T-Mobile
No Offer – Interviewed in Concord, CA Nov 2010 – Reviewed Jun 3, 2011
Interview Details – Initial phone interview went well. Meeting with recruiter started off well, but slowly went off the cliff. Numerous questions were asked about handling employee situations in a retail environment (which I had not been a part of since college--20 yrs. ago) Think they were looking for someone closer to the age of what is perceived to be their target smart phone client. Mentioned that I use Mac & PC, as well as Blackberry, and was also T-Mobile client. Got the don't call us we'll call you handshake and I knew nothing would become of it. Whenever, I visit a T-Mobile store to check on new phones or accessories, I look at how the stores are run and see why they are being purchased by AT&T.
Interview Question – You have a problem employee that you must fire as soon as possible and you have to change the store out for a brand new promotion the next day. Would you fire the employee first or wait until the store closed and put up the new promotional material? View Answers (3)
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Store Manager at T-Mobile
Declined Offer – Interviewed in Central Valley, CA Mar 2009 – Reviewed Mar 23, 2009
Interview Details – The interview process was longer than expected to due multiple locations opening within the time that I applied. Communication was somewhat lacking with almost a week going by without contact for the next step. Their background check was very thorough, going all the way back to High School Records. Actual interviews were generic for the retail/customer service sector.
Interview Question – NA, all questions were standard retail questions based around customer service and dealing with employee/customer issues. Answer Question
Reason for Declining – Compensation was actually a minor factor in accepting another offer although slightly lower than expected based on knowledge of competition. Main reasons for declining were lack of up-front communication and relationship building compared to alternate employers for a management position and lack consistant folowup during process, and work schedule.
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Store Manager at T-Mobile
Accepted Offer – Interviewed in Aug 2008 – Reviewed Dec 9, 2012
Interview Details – Submit application online along with attending career fair. Resume was received and an initial interview was granted by a manager. I was then called in for a second interview with Market Manager. Generic questions were asked in STAR format of Situation, Task, Answer, Results.
Interview Question – When a customer expectations was not aligned with the company's policy. What did you do and what was the result? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Store Manager at T-Mobile
Accepted Offer – Reviewed Dec 6, 2012
Interview Details – Had 4 interviews - District Manager, HR Manager, District Manager from another district, Divisional Vice President.
Interview Question – Most questions are Behavioral based. Answer Question
Negotiation Details – Focus on pay. Vacation/PTO benefits are outstanding and you will have trouble using all your PTO.
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Store Manager at T-Mobile
Accepted Offer – Interviewed in Mar 2010 – Reviewed May 13, 2012
Interview Details – phone, then one on one with District Manager and then one on one with Regional Manager
Negotiation Details – Did not negotiate
Helpful Interview?
Yes |
No
Problem with this interview?
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