I applied through an employee referral and the process took 3 months - interviewed at T-Mobile in August 2013.
Interview Details – Basic STAR format: Situation/Task, Action, Result. Behavior based job interview.
Negotiation Details – They have base pay ranges, however they are pretty flexible.
I applied in-person and the process took 1 week - interviewed at T-Mobile in June 2013.
Interview Details – T-Mobile hires leaders with good work ethics and values. A store manager must interview with the District Manager, Divisional Director and sometimes the VPGM.
Interview Question – What is the most difficult coaching conversation with an employee that you've had and how did you handle it? Answer Question
I applied online and the process took 4+ weeks - interviewed at T-Mobile.
Interview Details – Hiring process took about 2 weeks ask basic questions
Negotiation Details – N/A
Interviewed at T-Mobile
Interview Details – Online application was filled out, in person interview with 2 hiring managers. A complete accurate background profile was done by Hireright. It is important to be very accurate.
Interview Question – T-Mobile uses the word opportunity as an area of improvement not an area of success. Answer Question
Negotiation Details – Total Compensation Package
I applied in-person and the process took 1 week - interviewed at T-Mobile in October 2012.
Interview Details –
Every interview is conducted using the STAR format, which is a behavioral based question format. ST = the situation/task, A = the action you took, and R = the result or outcome. They want you to be very specific and do not generalize - pick a specific scenario from your past and cover all 3 of the above topics. The inability to follow the guidelines is an easy way to weed out candidates.
This is how I was interviewed and it was very easy once I understood what they were looking for. The saying is, "past behavior predicts future performance". They want to know what you did in the past because you will probably do the same thing in the future, so be careful about the scenarios you choose to include.
Interview Question – "Often times we are faced with customers with unreasonable demands. What is the most difficult customer interaction you have ever dealt with? How did you handle the situation and what was the result?" View Answer
Negotiation Details – I tried to negotiate a higher base salary, but was turned down for it.
I applied through a recruiter and the process took 2 days - interviewed at T-Mobile in May 2012.
Interview Details – Had to present a 30-60-90 and business model to panel interview
I applied through other source and the process took 2 days - interviewed at T-Mobile in March 2012.
Interview Details – Interviewed as internal candidate. Initial interview is with District Manager and a couple of Retail Store Managers. Next interview is with District Director and VP of Sales for the Gulf Coast.
Reason for Declining – Less pay than current position.
I applied online and the process took 2 days - interviewed at T-Mobile in June 2011.
Interview Details – Initial phone interview went well. Meeting with recruiter started off well, but slowly went off the cliff. Numerous questions were asked about handling employee situations in a retail environment (which I had not been a part of since college--20 yrs. ago) Think they were looking for someone closer to the age of what is perceived to be their target smart phone client. Mentioned that I use Mac & PC, as well as Blackberry, and was also T-Mobile client. Got the don't call us we'll call you handshake and I knew nothing would become of it. Whenever, I visit a T-Mobile store to check on new phones or accessories, I look at how the stores are run and see why they are being purchased by AT&T.
Interview Question – You have a problem employee that you must fire as soon as possible and you have to change the store out for a brand new promotion the next day. Would you fire the employee first or wait until the store closed and put up the new promotional material? View Answers (3)
I applied online and the process took 6 weeks - interviewed at T-Mobile in March 2009.
Interview Details – The interview process was longer than expected to due multiple locations opening within the time that I applied. Communication was somewhat lacking with almost a week going by without contact for the next step. Their background check was very thorough, going all the way back to High School Records. Actual interviews were generic for the retail/customer service sector.
Interview Question – NA, all questions were standard retail questions based around customer service and dealing with employee/customer issues. Answer Question
Reason for Declining – Compensation was actually a minor factor in accepting another offer although slightly lower than expected based on knowledge of competition. Main reasons for declining were lack of up-front communication and relationship building compared to alternate employers for a management position and lack consistant folowup during process, and work schedule.
I applied online - interviewed at T-Mobile in December 2012.
Interview Details – Submit application online along with attending career fair. Resume was received and an initial interview was granted by a manager. I was then called in for a second interview with Market Manager. Generic questions were asked in STAR format of Situation, Task, Answer, Results.
Interview Question – When a customer expectations was not aligned with the company's policy. What did you do and what was the result? Answer Question
Pros: Healthy environment most of the year, there are opportunities for career growth. Build up experience then move along. – Full Review
Bring customer experiences to life. Each T-Mobile retail store is staffed with team members driven by professionalism and a genuine interest in helping our customers. It’s a dynamic, service-driven atmosphere where no… — Full Overview
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