T-Mobile Retail Store Manager Interview Questions

Updated Sep 24, 2014
Updated Sep 24, 2014
19 Interview Reviews

Interview Experience

Interview Experience

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29%
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Getting an Interview

Getting an Interview

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11%

Interview Difficulty

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Average

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Retail Store Manager Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

Interview process was long, but had a great experience. Interviewed with two different people and was asked about sales and leadership experience. I followed up after 2 weeks of not hearing anything after they said I would so that was annoying.

Interview Questions
  • How would you a complaint from a customer about an emoloyee? And how would you address the employee?   Answer Question
No Offer
Positive Experience

Other Interview Reviews for T-Mobile

  1.  

    Retail Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeks - interviewed at T-Mobile.

    Interview Details

    Hiring process took about 2 weeks ask basic questions

    Negotiation Details
    N/A
    Accepted Offer
  2. 1 person found this helpful  

    Retail Store Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Online application was filled out, in person interview with 2 hiring managers. A complete accurate background profile was done by Hireright. It is important to be very accurate.

    Interview Questions
    • T-Mobile uses the word opportunity as an area of improvement not an area of success.   Answer Question
    Negotiation Details
    Total Compensation Package
    Accepted Offer
  3.  

    Retail Store Manager Interview

    Anonymous Interview Candidate  in  Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied through a recruiter. The process took 2 days - interviewed at T-Mobile in March 2012.

    Interview Details

    Had to present a 30-60-90 and business model to panel interview

    Interview Questions
    • What do you do to influence the business on a daily basis?   Answer Question
    • What do your boss to well and bad? How have you affected his leadership?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  4. We want your feedback – Is this interview information helpful to you?  Yes | No
  5.  

    Retail Store Manager Interview

    Anonymous Interview Candidate  in  Huntsville, AL
    Anonymous Interview Candidate in Huntsville, AL
    Application Details

    I applied through other source. The process took 2 days - interviewed at T-Mobile in May 2011.

    Interview Details

    Interviewed as internal candidate. Initial interview is with District Manager and a couple of Retail Store Managers. Next interview is with District Director and VP of Sales for the Gulf Coast.

    Interview Questions
    Reasons for Declining

    Less pay than current position.

    Declined Offer
    Neutral Experience
    Average Interview
  6.  

    Retail Store Manager Interview

    Anonymous Interview Candidate  in  Bellevue, WA
    Anonymous Interview Candidate in Bellevue, WA
    Application Details

    I applied through an employee referral. The process took 3 months - interviewed at T-Mobile in April 2011.

    Interview Details

    Basic STAR format: Situation/Task, Action, Result. Behavior based job interview.

    Negotiation Details
    They have base pay ranges, however they are pretty flexible.
    Accepted Offer
    Negative Experience
    Average Interview
  7.  

    Retail Store Manager Interview

    Anonymous Interview Candidate  in  Concord, CA
    Anonymous Interview Candidate in Concord, CA
    Application Details

    I applied online. The process took 2 days - interviewed at T-Mobile in November 2010.

    Interview Details

    Initial phone interview went well. Meeting with recruiter started off well, but slowly went off the cliff. Numerous questions were asked about handling employee situations in a retail environment (which I had not been a part of since college--20 yrs. ago) Think they were looking for someone closer to the age of what is perceived to be their target smart phone client. Mentioned that I use Mac & PC, as well as Blackberry, and was also T-Mobile client. Got the don't call us we'll call you handshake and I knew nothing would become of it. Whenever, I visit a T-Mobile store to check on new phones or accessories, I look at how the stores are run and see why they are being purchased by AT&T.

    Interview Questions
    • You have a problem employee that you must fire as soon as possible and you have to change the store out for a brand new promotion the next day. Would you fire the employee first or wait until the store closed and put up the new promotional material?   View Answers (3)
    No Offer
    Neutral Experience
    Average Interview
  8.  

    Retail Store Manager Interview

    Anonymous Interview Candidate  in  Atlanta, GA
    Anonymous Interview Candidate in Atlanta, GA
    Application Details

    I applied online. The process took 4+ weeks - interviewed at T-Mobile in June 2010.

    Interview Details

    Use behavioral interview techniques. Always used words like not "I" not "we" when answering.

    Interview Questions
    Declined Offer
    Positive Experience
    Average Interview
  9.  

    Retail Store Manager Interview

    Anonymous Interview Candidate  in  Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied through an employee referral. The process took 1 week - interviewed at T-Mobile in June 2010.

    Interview Details

    The hiring and interview process could not have been easier. I was hired after a phone interview only. I was led to believe that I would be promoted quickly, however...and that was not the case.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Easy Interview
  10.  

    Retail Store Manager Interview

    Anonymous Interview Candidate  in  Minneapolis, MN
    Anonymous Interview Candidate in Minneapolis, MN
    Application Details

    I applied online. The process took 2 months - interviewed at T-Mobile in February 2010.

    Interview Details

    Show your competitive side in the interview. Know about our culture of holding people accountable and how you have done that in the past but also how you have developed people. Why you should be excited to work here is we are up and coming, great benefits and a place to grow with the company.

    Interview Questions
    • Nothing too out of the ordinary from what I remember but you need to speak to results.   View Answer
    Negotiation Details
    I could negotiate the price an additional $3k. For a store manager in Minnesota you can start at 56+ per year. Keep in mind you will likely have an additional $10k in bonus on top of that and insane benefits that are worth another 10-15k.
    Accepted Offer
    Positive Experience
    Average Interview

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