T-Mobile Store Manager Interview Questions & Reviews
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Updated May 28, 2012 – Interview questions and reviews posted anonymously by interview candidates.
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Difficulty Rating [?] Based on 8 ratings 
“Easy” Interview
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Interview Experience [?] Based on 8 ratings
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| 1–8 of 8 T-Mobile Interviews | Sort by |
Store Manager at T-Mobile
Posted May 28, 2012
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed May 2012 (took 5 days)
Not bad, very professional. Recv phone call which was short interview. 3 days later a personal interview that lasted 1.5 hours.
Interview Questions
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Skills Test.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at T-Mobile
Posted Dec 29, 2011
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1.0
Very Easy Interview
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Overall Negative Experience
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Received and Declined Offer
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Interviewed Sep 2011 in Minneapolis, MN (took 3 weeks)
A Joke, could be a good oppertunity if you are not already employeed. I recieved applied, and got a call back within a month. In the phone call they said that there was a group interview, to me this puts up red flags either means MGR's and DM or group with other canadites which is always not worth your time. I asked if this was an interview for a Store Manager Position, they said yes so i hoped it was an interview with MGR and DM. I was wrong... it turned out to be an interview with other canadites for a store level sales assosciate. When i asked they said everyone in T-mobile start there.... which is not a bad thing and I understand you must interview outside of your company for legal reasons. BUT DONT LIE AND WASTE PEOPLES TIME... it seems like a good company to start out at or if you a out of a job, but dont expect anything more then what it is for no matter what they call you for. An entry level sales job with a chance for advancement.
Reason for Declining
They did not interview for the job that they said it was.
Other Details
I Applied Online and the interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at T-Mobile
Posted Apr 21, 2011
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Mar 2011 (took 2 months)
As a successful hiring manager who has built multiple talented teams, I have to say that my interview experience with T-Mobile was very unprofessional and amateur. It began when I received a voicemail from a recruiter to set up a time for a phone interview, and I returned the call on a break shortly after the message was left. When returning the call the recruiter began asking me interview basics about my background, experience, etc, which I explained I would only have a couple minutes to talk. I asked to schedule a follow up time that was convenient for both of us so we could proceed with the phone interview. We sent a couple emails back and forth confirming the time we would speak, and when that time came - no phone call. I waited about 20 minutes and received an email from the recruiter that my confirmation message got flagged in their junk mail (after we had already had two-way communication) and they hadn't seen it until just then. At this point I had to put the interview process on hold to attend to some personal matters, so I thanked the recruiter for their time and to keep me in mind for future opportunities.
Fast forward about a month. I noticed there were new opportunities in my area, so I reached out to the recruiter via email again. I received a quick reply that they would like to set up an interview for two days later, which I agreed to and confirmed the time it would be. The day and time for the interview came and once again - no phone call. After 15 minutes I attempted to call the recruiter and got their voicemail, so I left a message in addition to sending an email. I received an email reply saying that the recruiter had the wrong time down and that it may have been their mistake. I rescheduled the interview again for the following week, and agreed to call the recruiter at the designated time.
When the interview day and time came I made a call to the recruiter and was asked more about my background and interest in T-Mobile. The recruiter shared information with me about their growth structure and opportunities, and proceeded to ask me two experience-based interview questions. I answered both questions easily as they were related to my current daily experiences as a manager, and the recruiter told me that from here they wanted to line me up with the local market manager for an interview. I emailed back the times I would be available for an in-person interview over the next two weeks, and after a week had not heard anything back. I emailed the recruiter again just to touch base and confirm my availability for the upcoming week, and I received an email back the next day inviting me to a last minute hiring event with the market manager the next morning. I replied to this email that I would not be available last minute for this due to child care arrangements and asked about other times available, and I received an auto-reply that the recruiter was out of the office and wouldn't be back until the day following that event.
A couple of days later I received a phone call from a local T-Mobile manager requesting an in-person interview for later that week. I returned their phone call when I went on break from my current company about an hour later and was told they had left for the day. I left a message with the associate that I was returning a call and left my contact information for them. The following day I called back again to try and connect, and was told the person was on a conference call and would return my call after. Much like the rest of my T-Mobile experience - no phone call.
The following morning I received an email from T-Mobile thanking me for my interest, but that the position had been filled. Shortly after the recruiter emailed me and said that they were still working on lining me up for an interview with a local market manager, and this was the last time I heard from them.
Interview Questions
Other Details
The interview consisted of a Phone Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at T-Mobile
Posted Dec 10, 2010
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1.0
Very Easy Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Sep 2010 in Chicago, IL (took a day)
I applied online, and received a call within 2 weeks of the submission. An interview was scheduled for 2 weeks later. During the interview, I met with 2 Market Mangers and was asked about my problem solving skills with both customer and employees. Questions were also asked about specific instances regarding employee coaching as well customer service resolution techniques.
Interview Questions
Other Details
I Applied Online and the interview consisted of a 1:1 Interview, a Skills Test and a Personality Test.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at T-Mobile
Posted Aug 31, 2010
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3.0
Average Interview
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Overall Positive Experience
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Interviewed and No Offer
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Interviewed Apr 2010 in Minneapolis, MN (took 5 days)
Had a phone interview and then was invited to have a 1:1 interview with a district manager and a store manager at the corporate location.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview, a Group/Panel Interview, an IQ/Intelligence Test, a Skills Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at T-Mobile
Posted Aug 4, 2010 — 1 of 1 people found this helpful
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3.0
Average Interview
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Overall Positive Experience
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Received and Accepted Offer
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Interviewed Aug 2010 (took 2 weeks)
I was contacted by a recruiter about working for T-Mobile. I had multiple interviews. Every person I encountered was wonderful. If you are applying for a management position be ready to talk about your management style, be able to speak to the business in former management positions and how you drive sales. There is a thorough background check, so make sure you have your past seven years of employment history, and residential history ready to go. It must be accurate.
Interview Questions
Negotiation Details
They were generous in their offer, but there was some negotiation. Ask and you may receive...
Other Details
The interview consisted of a Phone Interview, a Personality Test and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at T-Mobile
Posted Jul 28, 2010
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2.0
Easy Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Apr 2009 in Gilbert, AZ (took 1 week)
Contacted by HR rep to do a phone interview. Really basic and quick, easy to get through. Set up for an in store interveiw where it became clear the HR rep was bringing in as many people as possible(no surprise really but the stack of resumes on the desk looked like a phone book). Interviewed by a store manager and district manager, DM really just sat there and played on the computer, letting the store manager take the lead.
Interview Questions
Other Details
The interview consisted of a Phone Interview and a Group/Panel Interview.
Helpful Interview?
Yes |
No
Inappropriate?
Store Manager at T-Mobile
Posted Jun 3, 2010
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3.0
Average Interview
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Overall Negative Experience
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Interviewed and No Offer
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Interviewed Apr 2010 in Honolulu, HI (took 7 weeks)
First of all, they recruited me via a resume search on a popular job board. They called & set up a phone interview, cancelled the date, then rescheduled. It went well & I got an email asking for a follow up, so I called & left a voicemail. Ten days later I got a return call stating that they were interested, but needed to wait until someone would be in town; they'd get back to me. I waited a couple of weeks more & got a call for a one on one.
The one on one went well & the hiring manager said they were interested & would be in touch with me in a few days to follow another interview. A week went by & no call, so I called & they said "Yes, we will be scheduling a further interview." That was two months ago; no email, letter or call. Maybe this is why they are struggling so hard to keep customers! They can't keep basic & simple promises or treat people with basic dignity.
Interview Questions
Other Details
The interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.
Helpful Interview?
Yes |
No
Inappropriate?
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