Getting an Interview
Getting an Interview
Interviews for Top Jobs at T-Mobile
- Retail Sales Associate (201)
- Customer Service Representative (96)
- Retail Sales Representative (61)
- Retail Store Manager (24)
- T-Mobile Retail Sales Associate (23)
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- Technical Support Specialist (15)
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- Sales (10)
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- Business Development Manager (10)
- RSA (8)
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- Director (7)
- Senior Manager (6)
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- Coach (5)
- Customer Service and Sales Representative (4)
- Senior Product Manager (4)
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- Senior Project Manager (4)
- Account Executive (4)
- Account Manager (4)
- Customer Service Representative I (4)
- Customer Care Representative (4)
- Accepted OfferNeutral ExperienceAverage Interview
I applied through a staffing agency. The process took 1+ week. I interviewed at T-Mobile (Bothell, WA).
Phone Interview with Manager and Recruiter
- There were no unexpected questions Answer Question
Helpful (1)No OfferNegative ExperienceEasy Interview
I applied online. The process took a week. I interviewed at T-Mobile (Bellingham, WA) in December 2012.
-Applied online: Starts out standard enough, with basic info, experience, etc... After completing, you are prompted to complete a 'video-game' involving a virtual call-center interface with mock customer calls. After that, you are asked to complete an 'agree-disagree' personality assessments. In all, expect to spend about 1.5-2.5 hours in this part of the process. -Call from HR agent: A light interview with a friendly (but somewhat insincerely-chirpy) person, after which an in-person interview is set up. -Face-to-face: After checking through 'security' you will be prompted to listen to about 30 minutes of customer calls BEFORE you even speak to the interviewer. After a good 15 minutes of waiting, she finally makes it out to greet you. She wore a smile, but seemed rushed and insincere. Absolutely no pleasantries, she jumped straight into asking the same generic, asinine 'personality/ experience' questions that are asked at just about every corporate interview the world over! After answering several questions with very parallel answers, you are escorted to the security lobby and told to "expect a call or email in a day or two." A generic interview process for a generic company.
- Frankly, I was not expecting to be asked "How do you solve a complex problem," "How do you deal with a stressful situation," and "What was a specific time you had a stressful situation," all consecutively. Why not present an unsolved problem and ask how it would be solved, rather than requesting I recall several experiences with the same outcome! I nearly left the interview at that point! Answer Question
- Accepted OfferPositive ExperienceAverage Interview
I applied online. The process took 3+ months. I interviewed at T-Mobile (Bellevue, WA) in December 2012.
Multiple interviews with several people.
- Math related question with fake statistics. Answer Question
Helpful (1)No OfferNegative ExperienceAverage Interview
I applied through an employee referral. The process took 2 weeks. I interviewed at T-Mobile (Bellevue, WA) in November 2012.
I had two rounds of interview for this role at T-Mobile, the first being with the recruiter who was nice but I think there was an opportunity for her to be more genuine. Her details of the role for me was very different from when I actually met the hiring manager. When I met the following two days with the hiring manager I thought he was rude and arrogant. Quite a strong opinion but it seem he was preoccupied with other work and trying to multi-task while trying to interview me the entire 45 minutes with him. It wasn't because there was no interest on his part, but rather a lack of focus and respect which tells you a lot about the type of manager he is. I eventually spoke with about eight people at T-Mobile. Seven of the eight were intelligent, thoughtful, and great to talk with. I didn't get the job and never got a call back.
- No difficult questions. Answer Question
- No OfferNegative ExperienceAverage Interview
I applied in-person. The process took 2+ weeks. I interviewed at T-Mobile (Bellevue, WA) in November 2012.
I passed my resume to a T-Mobile employee at the career fair of a conference. Didn't hear back from him after two weeks so I sent a follow up email. He didn't ever reply back but in a few days someone from HR contacted me to schedule an interview. I talked with three people on the phone for 40-45 minutes. We went over my resume briefly. Afterwards, they had a case study question which took up the rest of the interview.
- Say T-Mobile wants to give a $10 rebate to new subscribers. How would you evaluate this rebate's effectiveness? Answer Question
Helpful (1)Accepted OfferAverage Interview
I applied in-person. The process took 4 weeks. I interviewed at T-Mobile (Bellevue, WA).
1/2 day. panel and one-on-one. Pretty straight forward, they like to ask questions like, "tell me about a time you had to..." "tell me about a time when x didn't work out the way you planned"
- Some people will try to pick apart your answers and push you a bit and try to get you to be defensive Answer Question
take it or leave it
- No OfferPositive ExperienceAverage Interview
I applied through an employee referral. The process took 3 weeks. I interviewed at T-Mobile (Bellevue, WA) in September 2012.
Contacted by recruiter to schedule phone screening then invited for a series of interviews with hiring manager and various members of the team. Interviewed by hiring manager and 2 peers but never actually met the recruiter.
- I was given a hypothetical case study and asked to answer it the best I could. They are looking for analytical reasoning skills to see how you approach problems rather than looking for a specific answer to the questions. Answer Question
Helpful (2)Accepted OfferPositive ExperienceAverage Interview
I applied through an employee referral. The process took 1 day. I interviewed at T-Mobile (Bellevue, WA) in August 2012.
Met with 5 people individually. Questions probed thought process, problem solving, creativity, values
- Completed project most proud of and why Answer Question
Very little room for negotiation. They came in on the high end and were not trying to low-ball me.
- Accepted OfferPositive ExperienceEasy Interview
I applied online. The process took 3 weeks. I interviewed at T-Mobile (Bellevue, WA) in August 2012.
If you have a good internal network and reputation, you can sometimes bypass a formal interview process. In this case, I had previously worked for the hiring manager and was able to get the job without interviewing. Normally, the process involves 3-4 interviewers, plus the hiring manager, plus a case presentation (Excel plus PPT).
Helpful (4)Accepted OfferPositive ExperienceAverage Interview
I applied through a recruiter. The process took 4+ weeks. I interviewed at T-Mobile (Bothell, WA) in July 2012.
A consultant called me for this job opportunity ,and i think resume was processed only when rates/salary was decided since beginning (i think that was one of the criterion for screening) , it took more then 25 days for T mobile people to respond on resume and calling me on phone. Phone interview was very conceptual with lots of emphasis on what you have done on past projects. Strengths and weakness questions/describe concepts with examples etc etc. People on phone were very friendly and created right atmosphere for eliciting proper response.they let you speak and stress was on understanding you as much as possible.It was 30 mins long. Next day only i got call for face to face interview where atmosphere was more of a panel interview -i met the whole team and they asked couple of questions and talked about what they do. It was interaction oriented in making you understand team/work. It was good and friendly and esp the manager made sure that she observes and treat the person right . Good experience-just good reading of you own resume and past experience will get you through.
- Behavioural modelling. Answer Question
It was through a consultant -so no negotiation happened.
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