The process took a day - interviewed at T. Rowe Price in September 2008.
Interview Details – T. Rowe Price first called to do a short phone interview. The main purpose of this interview is to determine your personality over the phone, since the main duty as a Retirement Client Specialist is answering phones 95% of the day to provide customer service. After the phone interview I then had a interview at their headquarters in Ownings Mills, MD where I met with two managers who conducted a 30 minute interview. They ask 3 questions regarding past experiences with customer service.
Interview Question – Tell me a situation where you had to deal with a difficult customer and the steps you took to resolve the issue. Answer Question
Negotiation Details – No negotiations with salary.
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