Post a Salary or Review

Advanced

TD Bank Customer Service Representative Interview Questions & Reviews

Post an Interview

Web: www.td.com | HQ: Toronto, Canada

Connections

Updated May 27, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 21 ratings

2.6

“Easy” Interview

Interview Experience [?] Based on 21 ratings

Positive	67%
Neutral	29%
Negative	5%

TD Bank has 14,601 connections on Glassdoor

See Who You Know

Hide Filters

1–10 of 21 TD Bank Interviews

Sort by

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2010 (took a day)

Went to the store for something personal, said I was looking for a job and the manager offered to interview me! (What are the odds) Anyway, the day of the interview I was asked simple questions gave my resume and right here and then I was offered the position.

Interview Questions

Nothing really

Answer Question

Negotiation Details

She called HR in front of me, offered HR said yes and that was it!

Other Details

The interview consisted of a 1:1 Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jun 2011 in Orlando, FL (took a day)

I applied online and a few days later, I got a call from someone in HR on a Tuesday. They asked me a bunch of questions about my previous experience, went over the details of the job I was applying for and then I had my turn to ask my questions. After about 30 minutes, the woman told me I had an interview 2 days later.
I go to the interview on Thursday and I'm interviewed by the SM and ASM. We go through the usual questions asked during interviews. 45 minutes later I leave. It's about 11 AM at this point.
At 3:30 PM on the dame day I interviewed, the HR woman calls me offered me the position.

Interview Questions

How would you deal with an angry customer that comes in at starts yelling at you?

View Answers (1)

Negotiation Details

There was no negotiation. They offered me a fair deal for someone with no banking experience, but I did have sales experience and mortgage experience.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a Group/Panel Interview, a Drug Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Negative Experience

Interviewed and No Offer

Interviewed Feb 2012 in Cherry Hill, NJ (took 5 days)

I applied twice, the first a month prior, and on the second application I received a call the next day that I missed. It took a few days to get another call (after I called a few times) and I had a brief phone interview with an HR rep. Most of the questions were boilerplate and relevant, but a few were extremely ambiguous and difficult to gauge what sort of answer they were expecting. I don't mean this in the sense of their ideal answer that would get you hired on the spot, but an answer that would even make sense.

I was asked, "what does customer service mean to you?"
My response was about establishing a relationship with the customer, being genuinely interested in their concerns and desire to help them. Then there was an awkward lull as if that were a bad answer, and I had to redeem myself by saying the question is a bit vague and requesting specificity. HR rep replied with ." you know, what does it mean to you?," essentially leaving me dead in the water.

They asked me if I had any direct "high volume" sales experience and I said not formal as shown on my resume, and they said well I'm sorry yada yada we are looking for people with good volume sales experience and with quotas etc., we just aren't interested. To me this means one thing, a bad corporate structure in terms of Top-Down orders about sales experience that leave little or no room for improvisation in the hiring process.

I have 10 years of face to face customer service experience in different industries and they seem to prefer a "fresh graduate" from Abercrombie and Fitch who has experience with meeting sales quotas on shirts and pants. To me, the sales experience doesn't translate in the slightest; people want to feel secure and involved in the decision of investing their money and not suavely persuaded into a decision as if they were buying a cologne. I think knowledge of products and being able to give people the tools to make their own decisions while being genuinely interested in them will sell a lot more bank products than someone of a different industry with volume goals.

Bottom line, if you want to work as a CSR at TD, start as a Teller or get sales quota experience somewhere.

Interview Questions

What does customer service mean to you?

View Answers (1)

Explain a circumstance where you sold yada yada.

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Mar 2011 (took 2 weeks)

Had phone interview which was about 10 minutes. Was called in for an in office interview with bank manager and a supervisor. Was made to feel comfortable. Be ready for anything.

Interview Questions

How do you handle stress?

Answer Question

Why do you think you'd make a part of a good team?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Neutral Experience

Received and Accepted Offer

Interviewed Feb 2012 in Toronto, ON (Canada) (took 1 week)

quite comfortable, no hard question.

Interview Questions

why TD attracts u?

Answer Question

descripe a situation where u meet a tough customer.

Answer Question

Negotiation Details

nothing to negociate

Other Details

I got the interview through a College or University and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

View Comments (1)

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Nov 2011 (took 2+ weeks)

Met the TD HR people in a hiring fair, where they liked the resume. After few days sent behavioural test. Then had a phone interview and later an interview at the branch.
Questions asked were: Why would like this job at TD, How did you handle difficult customers, and questions about team environment and How did I go above and beyond for team member.
The interview was relaxed and the interviewers were really nice.

Interview Questions

How did you handle a difficult customer

Answer Question

Other Details

The interview consisted of a Phone Interview, a Group/Panel Interview, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

4.0

Difficult Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Mar 2011 (took 2 weeks)

I was called and a phone interview was done. I was then askd to come into the office. A one on one interview was done and it took about an hour. They asked about emplyment history and then asked situtional questions. A background and credit check was then done. Then I was called with an offer which I then went back to the office to sign and accept.

Interview Questions

What is your greatest fault?

Answer Question

Other Details

I got the interview through an Employee Referral and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Aug 2010 (took 2 months)

Phone interview followed by personality test and then the Face to Face.

Interview Questions

Tell me a time you had a disagreement with your fellow worker who later accepted your idea

View Answers (1)

How did you manage multiple tasks

Answer Question

Negotiation Details

Nothing.

Other Details

I Applied Online and the interview consisted of a Phone Interview, a 1:1 Interview, a Personality Test and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Jun 2010 (took 2 days)

Why do you want to work for TD Canada Trust? Please be specific on what/who prompted you to apply. If you were referred by someone who is currently a member of the TD team, please tell us their name and how you know them.
Please tell us about a time when you exceeded customer’s expectations. Please provide specific details of the situation and what you did specifically that you believe led to a memorable experience for your customer.

Interview Questions

Please tell us about your last position where you were required to meet specific sales objectives. What are 3 strategies you implemented to obtain your results? Please provide specific details regarding your role, the objectives that were set, and your achieved results.

View Answers (2)

Please tell us about a team project that you were involved in either from your work or student life. What was the goal of the team, and what was your role in the team?

View Answers (1)

Other Details

The interview consisted of a Phone Interview.

Helpful Interview?

Yes | No

Inappropriate?

2.0

Easy Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Sep 2011 in Melbourne, FL (took 3 days)

After the phone interview I met with Branch Manager from another branch since the branch I was applying to didn't have a Manager at the time. I felt the interview was pretty easy, they asked what I would do in certain situations, how I exceeded sales goals at my last job and how I handles difficult customers. I never received a call either way.