TD Bank

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TD Bank Customer Service Representative Interview Questions

Updated Dec 9, 2014
Updated Dec 9, 2014
115 Interview Reviews

Interview Experience

Interview Experience

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22%
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Getting an Interview

Getting an Interview

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15%

Interview Difficulty

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Average

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Customer Service Representative Interview

Anonymous Interview Candidate in Melville, NY
Anonymous Interview Candidate in Melville, NY
Application Details

I applied online – interviewed at TD Bank.

Interview Details

Apply online got email to set up in person interview. Alot of the boarding is done remotely by computer. You must get finger printed. Overall a pleasant interview. No online tests

Interview Questions
  • Describe what you did in your last job and how it correlates to what you would be doing here.
    Told about the company culture. uniform requirements etc....need copy of high school diploma
     
    Answer Question
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for TD Bank

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at TD Bank.

    Interview Details

    On-line application only. Then they call for a group interview. After you do a Branch interview at the location you could be working. Both were fairly easy going. If you are hired, there is two weeks of training at TDU, which is easy. The do a background check, and your sent somewhere to get your thumb prints and a drug test.

    Interview Questions
    • "What would make you and asset to the company?" and "What are some of your faults?"   Answer Question
    Negotiation Details
    There is no negotiation. They are firm on their starting pay and schedule.
    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Springfield, NJ
    Anonymous Interview Candidate in Springfield, NJ
    Application Details

    I applied online. The process took 6 weeksinterviewed at TD Bank in May 2014.

    Interview Details

    Applied online, got a phone call with on the spot phone interview. Scheduled a 1:1 interview at one location. During the interview, he talked as though I had got the job but then I was told they were continuing to interview other candidates. Interviewed at a different location and kept being told that they had not reached a final decision. Still no word about the job so I'm looking elsewhere.

    Interview Questions
    • What was your best accomplishment at your previous job?   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Mount Laurel, NJ
    Anonymous Interview Candidate in Mount Laurel, NJ
    Application Details

    I applied online. The process took 6+ weeksinterviewed at TD Bank.

    Interview Details

    The interview was very awkward for me. I ended up interviewing in multiple locations because I was not a great fit for most of the locations. I guess I wasn't hitting the right cords for my interviewers. Luckily I was picked up at one of the regional headquarters, and was pretty good at the job. The questions are you run of the mill questions about selling and retaining customer loyalty. Just make up what you think someone in your position would do.

    Interview Questions
    • These aren't ivy leaguers you are dealing with so the questions are very basic. The toughest question was about my selling process.   Answer Question
    Negotiation Details
    Didn't negotiate, I was strapped for cash and just needed to float for a bit.
    Accepted Offer
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Allentown, PA
    Anonymous Interview Candidate in Allentown, PA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at TD Bank.

    Interview Details

    1st with HR then with a group interview with the brand manager, brand assistant manager, and the head teller. Overall took almost a month + drug test and paperwork.

    Interview Questions
    Negotiation Details
    No negotiations. You either take the offer or other 20ppl. who want this job gonna take it :)
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at TD Bank.

    Interview Details

    Meet HR and then meet store manager. Easy interview process as long as you walk in with confidence and prepared. Questions are just based on why you would like to work for the company and what do you know about the company.

    Negotiation Details
    I did not negotiate because I am already grateful to obtain an offer being unemployed
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in South Belmar, NJ
    Anonymous Interview Candidate in South Belmar, NJ
    Application Details

    I applied online. The process took 2+ weeksinterviewed at TD Bank.

    Interview Details

    phone interview, then face to face interview with store manager, later meeting with HR to discuss your pay

    Interview Questions
    • typical interview style. STAR format. Tell me about yourself, past work experience   Answer Question
    Negotiation Details
    Yes, increase the offer upto 10%, it might work
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at TD Bank.

    Interview Details

    The process was pretty fast.

    Interview Questions
    Negotiation Details
    I got 1.50$ more than average, nothing big.
    Accepted Offer
    Positive Experience
    Easy Interview
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Philadelphia, PA
    Anonymous Interview Candidate in Philadelphia, PA
    Application Details

    I applied online. The process took 2 weeksinterviewed at TD Bank.

    Interview Details

    First contact was via phone, asked simple questions about: previous employer, why I left, my banking experience, and how much I wanted to get paid. After that a in person group interview with one hiring manager asked simple question about education, what type of position I was looking for etc, then an In-store interview with: Branch Manager, Assisted Branch Manager, and head Teller. I was asked some STAR questions and about my previous banking experience. Hint> you have to be okay with working on the weekend to work at TD.

    Negotiation Details
    The jobs pay is pretty basic you don't have make room unless you have years of banking experience. Don't expect to get paid more then $16.10 as a CSR.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Mount Laurel, NJ
    Anonymous Interview Candidate in Mount Laurel, NJ
    Application Details

    I applied online. The process took 2 daysinterviewed at TD Bank in March 2013.

    Interview Details

    Two managers interview you, First manager then group manager. It takes about 30 minutes.
    You will be asked what you will do in certain scenario. What you bring to the Table in terms of strengths. What are your weaknesses. They will ask you about schedule preferences of scheduling.

    Negotiation Details
    None
    Accepted Offer
    Positive Experience
    Easy Interview

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