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TD Bank Financial Service Representative Interview Questions & Reviews

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Web: www.td.com | HQ: Toronto, Canada

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Updated Feb 23, 2012 – Interview questions and reviews posted anonymously by interview candidates.

Difficulty Rating [?] Based on 7 ratings

2.6

“Easy” Interview

Interview Experience [?] Based on 7 ratings

Positive	71%
Neutral	29%
Negative	0%

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2.0

Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jan 2010 (took a day)

1st- phone interview for about 20 min
2nd- face to face interview with very common interview questions "tell me about yourself, why do you want to work for td, teamwork, problem resolution etc)

Hiring staff were not very educated. Work cutlure is hostile because of bad management, VERY PERFORMANCE driven. You don't matter, just whether you hit sales targets or not.

Advice: do not work for TD bank unless you want a sales driven job where the only thing that matters are your metrics/sales targets and there is absolutely no teamwork or intellectual ability involved.

Interview Questions

Why do you want to work for us?

Answer Question

Where do you see yourself in 5 years?

Answer Question

Negotiation Details

Offered the lowest salary and were not willing to negotiate.

Other Details

I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Apr 2010 in Toronto, ON (Canada) (took a day)

Contacted a branch manager
They refered my resume to the HR Dept.
HR called me in 3 weeks and completed a phone interview with generic questions
HR provided me with website to complete a personality test
Received a call after one week for personal interview
One week later, got the job offer and accepted

Interview Questions

What does diversity in the workplace mean to you ?

Answer Question

Other Details

I applied In-Person and the interview consisted of a Phone Interview, a 1:1 Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Aug 2011 (took 2 weeks)

Tell me about yourself. Could you walk us through your resume. Why did you apply for this position?

Interview Questions

Why did you apply for this position?

Answer Question

Other Details

The interview consisted of a 1:1 Interview and a Background Check.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Neutral Experience

Interviewed and No Offer

Interviewed Oct 2011 (took a day)

Internal job posting at another branch in another region. Received an email to confirm an interview date. Sat down and did a 1 on 1 interview with the branch manager which consisted of very general questions regarding the role and situational/behavioural based questions. Lasted an hour and was pretty basic.

Interview Questions

Tell me how you are going to succeed as an FSR.

Answer Question

Other Details

I got the interview through an Employee Referral and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed Jan 2011 in Toronto, ON (Canada) (took 3 days)

td branch at o'corner and st clair,manager is nice,
main personality traint qustions: strength weakness, team work, customer skills, scenerio questions, and plus basic level of investment questions. interview present in conversational basis, manager likes you ask him question. last about 50 min
hired someone internally

Interview Questions

any experience handling a difficult customer

Answer Question

what do you know about mutual funds

Answer Question

Other Details

I Applied Online and the interview consisted of a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

3.0

Average Interview

Overall Positive Experience

Interviewed and No Offer

Interviewed May 2010 in Stratford, ON (Canada) (took a day)

Did an hour long phone interview with a regional recruiter and then met 1:1 with the branch manager. There were lots of questions relating to sales and sales targets. Also, half the interview was fairly informal with the BM just asking about what I was interested, where I wanted to go with the bank, etc. At the end of the day, they went with another candidate because they were a "higher energy individual." My recommendation: make sure your answers pop, try to make a couple jokes, and put less emphasis on qualifications and professionalism. This is a customer-driven position so behave accordingly.

Interview Questions

How did you keep a customer who wanted to stop doing business with your firm?

Answer Question

Other Details

I Applied Online and the interview consisted of a Phone Interview and a 1:1 Interview.

Helpful Interview?

Yes | No

Inappropriate?

1.0

Very Easy Interview

Overall Positive Experience

Received and Accepted Offer

Interviewed Jul 2009 (took a day)

Know what you are going to bring to the interview, your strengths weaknesses, how you are going to add value to the team, what your goals and purpose for applying to the position and why. Have scenerios of how you dealt with different situations that you may incurr ( difficult customer, difficult co worker, co workers not getting along affecting other co workers or clients etc.)