TD Canada Trust Customer Service Representative Interview Questions

Updated Aug 25, 2015
52 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Toronto, ON (Canada)
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 8+ months. I interviewed at TD Canada Trust (Toronto, ON (Canada)).

Interview

It was a lengthy process, although I did get hired during the 2008-2009 recession. Applied in October 2008, initial phone interview and computer test in January 2009, in person interview in February 2009, training in May 2009 and placement in June 2009. Interviewer was very pleasant, standard behavioural style interview.

Interview Questions

  • Tell me about a time you had to bend the rules for a customer.   Answer Question

Other Interview Reviews for TD Canada Trust

  1. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at TD Canada Trust in October 2014.

    Interview

    I had applied online through the TD Canada Trust Careers page for a while and finally got an email asking me to do an online personality quiz. The instructions said it'd take only 30minutes, but after going through every question thoroughly it ended up taking 1.5hrs! I received a phone call from the HR department a couple days later asking me for a phone interview. The phone call lasted about 35minutes and was a behavioural interview. The interviewer let me know that she would forward my profile to branches that fit my location needs and that I should expect a call within 1-2 weeks, and if nothing happened within that time to reach out to her for the next step. Two days later I received a call from the Customer Service Representative Manager at a branch to set up a face-to-face interview three days later. The interview was with two managers and was a mix of behavioural interview questions as well as questions like "Why TD?, Where do you see yourself in five years?...". The interview lasted about an hour fifteen minutes and was very pleasant. I asked a couple questions about the customer experience index, career advancements opportunities at TD, and what type of sales goals and incentives there are. I was told to expect a call by the end of the week and received a call the next evening with an offer. I'm extremely excited to be starting a career with TD!

    Interview Questions

  2.  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at TD Canada Trust.

    Interview

    Applied through posting online, contacted by email to complete a survey, then an in-person interview at a branch.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at TD Canada Trust (Calgary, AB (Canada)) in July 2010.

    Interview

    Submitted resume through my aunt who works there. The Branch Manager called me in and interviewed me. It was standard BDI questions like "tell me about a time when you....had a difficult client interaction/ had to solve a problem/ had to go above and beyond.... etc". He asked me about my previous work experience and why I left the jobs I had worked for before.

    Interview Questions

    • What is it about this position that interests you the most?   1 Answer

    Negotiation

    I didn't try to negotiate. Being in university, the hourly wage was more than minimum wage, and that's all I was looking for.

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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at TD Canada Trust.

    Interview

    First had a phone pre-screen interview, a week later I had an in-person interview at a branch with two people. One was reading questions from a screen to me while the other was typing my answers as I was speaking. The questions were generic; tell me about yourself, where do you see yourself in 5 years, what attracted you to TD etc. Then came the behavioral customer service questions like, tell us about a time when you dealt with an angry customer, what was the result? etc

    Interview Questions

    • What have you identified as your greatest weakness, and what are you planning to do in the future to rectify it?   Answer Question
  6. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at TD Canada Trust (Toronto, ON (Canada)) in October 2013.

    Interview

    Process is as follow: 1. got referred to this branch by a manager in another branch 2. short interview with one of the managers in this branch 3. waited around 1 week and got another phone call to arrange another interview 4. long interview with 2 managers (1 hr and 20 min) 5. received an online assessment from HR on the same day after the interview 6. waited for 3 days and got a call from HR with their good news 7. filling in several forms and getting ready to undergo background check 8. if satisfied, 4 consecutive days of training in downtown and 1 week training in branch prior to real work

    Interview Questions

    • Pretty much the same as others has said in this forum, unexpected ones could be using other languages to respond to interview's questions as it is a trilingual position.   Answer Question

    Negotiation

    It's pretty hard to get a job in bank during the recession. I wouldn't suggest negotiating few more cents per hr in return for the risk of not getting an offer.

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2+ months. I interviewed at TD Canada Trust (Toronto, ON (Canada)) in April 2011.

    Interview

    phone interviews first after my friend hand in my resume for me. got a face to face interview within 2 weeks and training in 2 weeks.

    Interview Questions

    Negotiation

    no negotiation

  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 days. I interviewed at TD Canada Trust in April 2013.

    Interview

    Did a phone interview, then got asked to come in for a 1-1 interview, yet there was 3 people waiting for me in the office

    Negotiation

    I tried to negotiate my salary, they never really cared about that, never brought it up again and I gave up on trying to ask for a higher salary

  9.  

    Customer Service Representative Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at TD Canada Trust in April 2011.

    Interview

    long interview process. took about 4 weeks. the next steps would be a one on one interview.

    Interview Questions

    • Tell me a time where you had to go beyond a policy of the company? and how you handled it   Answer Question
    • tell me a time when a customer was fully satisfied with your service?   Answer Question
  10.  

    Customer Services Representative Interview

    Anonymous Interview Candidate in Edmonton, AB (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at TD Canada Trust (Edmonton, AB (Canada)) in February 2010.

    Interview

    It was structured, professional and at the same time very accommodating.

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