TD Canada Trust Customer Service Representative Interview Questions & Reviews

Updated Jun 22, 2014
Updated Jun 22, 2014
35 interviews

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Interview Experience

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Getting an Interview

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Customer Service Representative Interview

Anonymous Interview Candidate  in  Toronto, ON (Canada)
Anonymous Interview Candidate in Toronto, ON (Canada)
Application Details

I interviewed online. The process took 8 months - interviewed at TD Canada Trust.

Interview Details

It was a lengthy process, although I did get hired during the 2008-2009 recession. Applied in October 2008, initial phone interview and computer test in January 2009, in person interview in February 2009, training in May 2009 and placement in June 2009. Interviewer was very pleasant, standard behavioural style interview.

Interview Questions
  • Tell me about a time you had to bend the rules for a customer.   Answer Question
Accepted Offer
Positive Experience
Difficult Interview

Other Interview Reviews for TD Canada Trust

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I interviewed in-person. The process took 5 weeks - interviewed at TD Canada Trust in October 2013.

    Interview Details

    I applied in-person and met the manager in the branch. Next day I got a phone call to arrange an interview. 1 week later I got a phone call to arrange the 2nd interview. Interviews were about 20 to 30 minutes each. Questions are more behavioral .
    After I passed the interviews and my profile went to HR, the process got slower, for example, the background/reference check took 2 weeks.

    Interview Questions
    Negotiation Details
    salary was non-negotiable
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Toronto, ON (Canada)
    Anonymous Interview Candidate in Toronto, ON (Canada)
    Application Details

    I interviewed through an employee referral. The process took 2 months - interviewed at TD Canada Trust in April 2011.

    Interview Details

    phone interviews first after my friend hand in my resume for me. got a face to face interview within 2 weeks and training in 2 weeks.

    Interview Questions
    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I interviewed through an employee referral. The process took 2 weeks - interviewed at TD Canada Trust in July 2010.

    Interview Details

    Submitted resume through my aunt who works there. The Branch Manager called me in and interviewed me. It was standard BDI questions like "tell me about a time when you....had a difficult client interaction/ had to solve a problem/ had to go above and beyond.... etc". He asked me about my previous work experience and why I left the jobs I had worked for before.

    Interview Questions
    • What is it about this position that interests you the most?   View Answer
    Negotiation Details
    I didn't try to negotiate. Being in university, the hourly wage was more than minimum wage, and that's all I was looking for.
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at TD Canada Trust.

    Interview Details

    First had a phone pre-screen interview, a week later I had an in-person interview at a branch with two people. One was reading questions from a screen to me while the other was typing my answers as I was speaking. The questions were generic; tell me about yourself, where do you see yourself in 5 years, what attracted you to TD etc. Then came the behavioral customer service questions like, tell us about a time when you dealt with an angry customer, what was the result? etc

    Interview Questions
    • What have you identified as your greatest weakness, and what are you planning to do in the future to rectify it?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed through an employee referral. The process took 2 days - interviewed at TD Canada Trust in April 2013.

    Interview Details

    Did a phone interview, then got asked to come in for a 1-1 interview, yet there was 3 people waiting for me in the office

    Negotiation Details
    I tried to negotiate my salary, they never really cared about that, never brought it up again and I gave up on trying to ask for a higher salary
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at TD Canada Trust.

    Interview Details

    Applied through posting online, contacted by email to complete a survey, then an in-person interview at a branch.

    Interview Questions
    No Offer
    Positive Experience
    Average Interview
  8.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 4 weeks - interviewed at TD Canada Trust in April 2011.

    Interview Details

    long interview process. took about 4 weeks. the next steps would be a one on one interview.

    Interview Questions
    • Tell me a time where you had to go beyond a policy of the company? and how you handled it   Answer Question
    • tell me a time when a customer was fully satisfied with your service?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  9.  

    Customer Services Representative Interview

    Anonymous Interview Candidate  in  Edmonton, AB (Canada)
    Anonymous Interview Candidate in Edmonton, AB (Canada)
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at TD Canada Trust in February 2010.

    Interview Details

    It was structured, professional and at the same time very accommodating.

    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I interviewed online. The process took 4 weeks - interviewed at TD Canada Trust.

    Interview Details

    All questions are based on asking you a time when you did something to solve a problem ect - they are behavior based questions - they hire for personality not always ability. - you have to be a team player

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview

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