TD Canada Trust
3.6 of 5 117 reviews
www.tdcanadatrust.com 5000+ Employees

TD Canada Trust Customer Service Representative Interview Questions & Reviews

Updated Jun 22, 2014
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Getting the Interview 

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Interview Experience 

90%
6%
3%

Interview Difficulty 

Average Difficulty
35 candidate interviews Back to all interview questions
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Accepted Offer

Positive Experience

Customer Service Representative Interview

Customer Service Representative

I applied through an employee referral and the process took 4+ weeks - interviewed at TD Canada Trust.

Interview Details – There was a phone interview that was very brief, after that I had to do an online assessment, which led to an in-person interview with both the manager of customer service and the branch manager. After all interviews I was offered the job contingent on my credit check and background check coming back positive.

Interview Question – All of the questions in the interview process are experience based. Come prepared with past experiences that will explain how you will be an exceptional customer service representative.   Answer Question

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No Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at TD Canada Trust

Interview Details – Phone interview first.

Interview Question – Why do you want to work for TD?   Answer Question

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Accepted Offer

Positive Experience

Customer Service Representative Interview

Customer Service Representative

I applied in-person and the process took a day - interviewed at TD Canada Trust.

Interview Details – I was hired in 1984 and came with sound knowledge from another institution. I was hired after a quick interview with the manager. I worked for several years in this position then moved up the assistant manager in the banks administration office. After a huge lay off in 1997 I left Td and went to another institution for 2 years. I returned part-time to Td Canada trust when a Manager approached me to come back to Td as a part-time CSR.

Interview Question – At Td Canada trust they want sales oriented staff and you have to have the mind set to realize the goals which are to be met   Answer Question

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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

I applied through an employee referral and the process took 2 months - interviewed at TD Canada Trust.

Interview Details – Sat down for a panel interview - asked about how situations were handled, got a call the next day and was offered position

Negotiation Details – No negotiation - start at base salary

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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

I applied online and the process took 2 weeks - interviewed at TD Canada Trust.

Interview Details – You apply online then someone from Hr contacts you. You have to do a personality Test, then you go into Head Office downtown and do the typical interview questions

Interview Question – Behavioural Questions   Answer Question

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No Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

I applied online and interviewed at TD Canada Trust.

Interview Details – Waiting for phone interview ...Online assessment done on Jun 11/2014..I haven't got any phone interview yet..get u back once I got it.... Is there any questions you know about this job so i can prepare myself..or what kind of question we should ask to them ...

Interview Question – waiting for phone interview   View Answer

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Accepted Offer

Neutral Experience

Customer Service Representative Interview

Customer Service Representative

Interviewed at TD Canada Trust

Interview Details – Referred by a current TD employee. And got a telephone interview. Did online assessment and interviewed with the branch manager and the manager of customer service.Referred by a current TD employee. And got a telephone interview. Did online assessment and interviewed with the branch manager and the manager of customer service.

Interview Question – Regular interviewa   Answer Question

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Declined Offer

Positive Experience

Very Easy Interview

Customer Service Representative Interview

Customer Service Representative
Toronto, ON (Canada)

I applied through an employee referral and the process took 5 days - interviewed at TD Canada Trust in November 2013.

Interview Details – Referred by a friend, first interview with two customer service managers, called in for second interview with branch manager.

Interview Question – Typical interview question. Why do you want to work for TD... Past customer service experience...many sales related questions...   Answer Question

Reason for Declining – Only 15 hours part-time for a long commute

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Services Representative Interview

Customer Services Representative

I applied online and the process took 2 weeks - interviewed at TD Canada Trust in August 2011.

Interview Details – Apply online, phone interview, online test then in branch interview

Negotiation Details – Smooth TD has a lot to offer new employees!

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative Interview

Customer Service Representative
Calgary, AB (Canada)

I interviewed at TD Canada Trust in January 2012.

Interview Details – One interview in Branch, consisting of STAR method behavioural and group interaction/customer service questions. Make sure to mention that you want to take things one step further by incorporating educational moments in banking transactions as those have been the most beneficial in your personal retail banking experiences. They love hearing it.

Interview Question – Describe a moment where you had to make a judgement call due to an unexpected situation that raised between members of a team you have previously worked with.   Answer Question

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