Glassdoor is your free inside look at TD Canda Trust Customer Service Representative interview questions and advice. All 13 interview reviews posted anonymously by TD Canda Trust employees and interview candidates.
TD Canda Trust Customer Service Representative Interview Questions & Reviews
Getting the Interview 13 Interviews
Interview Experience 13 Ratings
Customer Service Representative at TD Canda Trust
Accepted Offer – Interviewed in Toronto, ON (Canada) Jan 2013 – Reviewed May 18, 2013 New
Interview Details – Applied online and received a phone call the next week. Had a phone screening and then an in person interview afterwards. Interview was pretty light, questions were basic csr type questions
Interview Question – Describe a time where you had to deal with an irrate customer? Answer Question
Negotiation Details – Didnt bother negotiating. Pay was okay.
Helpful Interview?
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No
Problem with this interview?
Customer Service Representative at TD Canda Trust
Accepted Offer – Interviewed in Toronto, ON (Canada) Apr 2013 – Reviewed Apr 21, 2013
Interview Details – Created a profile on the TD Canada Trust website. Next, I personally shared my resume to a nearby TD branch. The following day I received a call from TD Human Resources Recruitment to complete an online assessment and to schedule a phone interview within the next few days. Lastly, I received a call from the branch where I personally shared it to and arranged a face to face interview.
Interview Question – Share with us a time when you dealt with a conflict and were not able to resolve it. What did you do? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at TD Canda Trust
No Offer – Interviewed in Brampton, ON (Canada) Sep 2012 – Reviewed Mar 6, 2013
Interview Details – Went into the branch for an interview. Bypassed the phone interview as I was referred. It was your basic interview with lots of behavioral questions. The branch manager walked in mid way through the interview just to say hi, which was totally unexpected. The interview lasted 30 minutes. I was told I would be contacted in the following two weeks. They did not inform me of a decision so I emailed them and still have not herd back.
Interview Question – Why td? and other basic questions Answer Question
Helpful Interview?
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No
Problem with this interview?
Customer Service Representative at TD Canda Trust
Accepted Offer – Interviewed in Calgary, AB (Canada) Jan 2012 – Reviewed Mar 3, 2013
Interview Details – One interview in Branch, consisting of STAR method behavioural and group interaction/customer service questions. Make sure to mention that you want to take things one step further by incorporating educational moments in banking transactions as those have been the most beneficial in your personal retail banking experiences. They love hearing it.
Interview Question – Describe a moment where you had to make a judgement call due to an unexpected situation that raised between members of a team you have previously worked with. Answer Question
Helpful Interview?
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No
Problem with this interview?
Customer Services Representative at TD Canda Trust
Accepted Offer – Interviewed in Aug 2011 – Reviewed Jan 30, 2013
Interview Details – Apply online, phone interview, online test then in branch interview
Negotiation Details – Smooth TD has a lot to offer new employees!
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Services Representative at TD Canda Trust
Accepted Offer – Interviewed in Vancouver, BC (Canada) Jan 2012 – Reviewed Dec 27, 2012
Interview Details – phone interview followed by a in-person interview with two customer service managers. Followed by a online personality assessment.
Interview Question – How did to cope with a difficult customer and what was the result. View Answer
Negotiation Details – No salary negotiation
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Services Representative at TD Canda Trust
No Offer – Interviewed in Vaughan, ON (Canada) Mar 2011 – Reviewed Dec 3, 2012
Interview Details – I first got in contact with the head recruiter of my region. He then set me up and let me know of an interview I had with a branch manager in one of the locations of my preference. When I went to the interview, I started off with one interviewee. Then a second person came in the room that didn't ask questions but observed my answers and took notes.
Interview Question – This isn't a particular question, but in my case I was caught off guard because the manager had not ever seen my resume before, so I had to walk her through it as she was skimming it. Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at TD Canda Trust
Accepted Offer – Interviewed in Jul 2011 – Reviewed Jul 22, 2012
Interview Details – I have had only one Interview with TD Canada Trust, after 6 months of applying for the job. There was one spot open at the branch for tons of applicants, but I was selected. The interview was held with the Manager of the branch plus one of the Managers of customer Service.
Interview Question – What would your goals be for TD if you were to get the Job? And where can you see yourself in 5 years? View Answer
Negotiation Details – I was able to set a time and date when I could start my training. Also I suggest you read up on the company before you go into the interview, so this way you have a bit of factual knowledge on how it operates and who the big named people are.
Helpful Interview?
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No
Problem with this interview?
Customer Service Representative at TD Canda Trust
Accepted Offer – Reviewed Jul 18, 2012
Interview Details – All questions are based on asking you a time when you did something to solve a problem ect - they are behavior based questions - they hire for personality not always ability. - you have to be a team player
Interview Question – Name a time when you solved a difficult problem Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative at TD Canda Trust
Accepted Offer – Interviewed in Calgary, AB (Canada) Apr 2010 – Reviewed Jul 5, 2012
Interview Details – Most of the interview was behaviours questions. There was a significant portion placed on ability to sale and any previous sales experience. (I would strong stress this if you want a job there as significant portion of your performance is measured by your ability to reach the sales targets).
Interview Question – If I asked you to sell this pen to me would you try selling it to me? View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
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